Reserve Bank Of India [RBI] — account put to freeze state without intimation

Address:	New Delhi, Delhi, 110019
Website:	www.kotak.com

Incident date: 18.12.2017
Kotak mahindra bank
Hi sir/madam,

My account was put to a freeze state on monday morning with no clear update on the reason. I called the back end team of kotak mahindra bank and they claimed many people are facing this issue however we do not have an update on the correct issue. I was travelling with my family when this incident happened. I stopped at the branch to assist where i met mr md salman who told me its a signature issue as the associate who opened the form did apprise me that the signature needs to happen inside the box. So he made me sign another document and claimed he would need to send another signed document to my home branch. I asked him to send then and there he says we need to courier it.
Next day i reached to understand the status where i learnt that mr md salman at kalkaji branch new delhi didn't even send it. So again i had to request him to send it. Where he claims he has sent it.
I was also advised to send it to [protected]@kotak.com which was sent o 18th with no update.
Now i have a frozen account with no update as what is happening and stranded at new delhi with wife and 2 kinds below 3 years in this scorching cold with no signs o[censored]pdate.