Reserve Bank Of India [RBI] — amazon is not refunding my rs. 4500/-

Address:

Dehradun, Uttarakhand, 248001

To,
Rbi

I had booked an order no. [protected] on 23/01/2018 from amazon. I had transfer rs.4500/- from my cr. Card to amazon pay for payments of this order on 23/01/2018 and book this order through amazon pay. Amazon has totally failed to deliver my order and it had accepted by amazon. I asked to amazon that they can rebooked my order on same offers but they refused and keep my rs. 4500/-
In amazon pay wallet. This deficiency of customer service of amazon. I called several times (Feb 6, 7, 12, 24&28) to amazon for refund my refund of rs.4500/- to my credit card account or my bank account (Details has been provided) but amazon executives continuously miss guide to me and they said every time that my refund is on proceeds but when i have not got my refund, i call again on 4 march (Two times) and i asked what are the reasons for not refund my rs.4500/- but they forced to me for purchase some other product from amazon and told me that, i have no option other than purchasea any product from amazon. How can amazon forced to customer to purchase any thing. This is totally again deficiency of customer service, violation of customer right and cheating with customer. Than i wrote a complaint through mail after that amazon gave me answer that they can't refund my rs.4500, which is attached herewith.
I don’t want purchase any things nor want any gift from amazon now. I wants refund my rs.4500/- with interest as per rbi rules and penalty for cheating and harassed to me.
Sandeep kumar nautiyal
Mobile no.-[protected]