Reserve Bank Of India [RBI] — Amount not reflecting

Address:

New Delhi, Delhi, 110012

Dear Sachin,

This has been already replied to Anshul.

"PFB the Bank response:-

Dear Team,

We contacted beneficiary bank on several occasion for the status of funds. However till date we did not receive any positive response. Kindly refer follow ups and request to inform beneficiary to check the status of funds by quoting transaction reference[protected].

Regards,
Remittance Support Team"

Assure you of our best services always.

Regards,
Omkar Singh
Customer and Channel Service Champion
Team Eko/-
www.eko.co.in

On Mon, Oct 3, 2016 at 3:13 PM, SACHIN KUMAR wrote:
Sir
Please reply

On 29 Sep 2016 10:27 am, "Customer Service Eko" wrote:
Dear Sachin,

Greetings for the Day!

We deeply regret the inconvenience caused, and would like to assure you that we will do our very best to follow up on the case and the representatives in the Ops team will follow up within 4 hours of receiving the complete information and launching the complaint .

Please do ensure that you quote the complaint number on the follow up emails so that we are quickly able to respond to you. We will however intimate you within 2 hours if a solution has been reached.

Your ticket number is CS-2587.

Assure you of our best services always.

Regards,
Anil Kumar
Customer and Channel Service Champion
Team Eko/-
www.eko.co.in

On Thu, Sep 29, 2016 at 10:12 AM, SACHIN KUMAR wrote:
As per your requirement please find the below attachments.

On 26 Sep 2016 2:22 pm, "Customer Service Eko" wrote:
Dear Sachin,

Request you to kindly provide customer updated passbook scan copy for following up with bank and further we can reopen the case after receiving the passbook entry till then we are marking this case as closed.

Assure you of our best services always.

Regards,
Omkar Singh
Customer and Channel Service Champion
Team Eko/-
www.eko.co.in

On Thu, Sep 22, 2016 at 2:49 PM, Customer Service Eko wrote:
Dear Sachin,

Greetings for the Day!

We deeply regret the inconvenience caused, and would like to assure you that we will do our very best to follow up on the case and the representatives in the Ops team will follow up within 4 hours of receiving the complete information and launching the complaint .

Please do ensure that you quote the complaint number on the follow up emails so that we are quickly able to respond to you. We will however intimate you within 2 hours if a solution has been reached.

To enable a quick resolution and efficient follow up with the bank we request you to provide us with an image of the updated passbook of the account. We would need the first page of the passbook and the last updated page of the entries in the account.

Your ticket number is CS-2587.

Assure you of our best services always.

Regards,
Anil Kumar
Customer and Channel Service Champion
Team Eko/-
www.eko.co.in

On Thu, Sep 22, 2016 at 2:13 PM, SACHIN KUMAR wrote:
Sir,

Please check the trnx, amount not reflecting yet in customers account.

Regards
Sachin kumar
[protected]