[Resolved]  Reserve Bank Of India [RBI] — bill of entry not reflecting in idpms

Address:560070
Website:IDPMS System

From last three weeks we are following it up with hdfc bank reg one of the import supplier payment for which we submitted the docs 3 weeks ago & also taken the usd rates to process the payment. The payment was kept on hold due to the boe is not reflecting in the idpms. We have took it up with our cha & they have shared the screen shot of ice gate where the boe is reflecting (Attached for your ref). Again bank has come back & said it not reflecting & they asked us to share the copy of the boe to take it up with rbi. Please refer below the reply from rbi saying:
From: miju. [protected]@hdfcbank.com [mailto:miju. [protected]@hdfcbank.com]
Sent: friday, july 13, 2018 1:09 pm
Cc: dominic francis; lakshminarayana. [protected]@hdfcbank.com; sathishkumar. [protected]@hdfcbank.com; pradipta. [protected]@hdfcbank.com
Subject: fw: query-or43474818 protectron electromech p ltd - ton cases.

Dear mr dominic

We have received below confirmation from rbi. Please take with customs for updation of bill of entry.

Quote//

We have not received below mentioned boe in our idpms system. As discussed with customs, they mark “yes” in column-“transmitted to rbi” according to their generated file from their system. Rbi receive xml files from customs which are converted from their generated files at their end. There happened missing of boes during converting file in xml format.

You may approach customs for missing boes.

Unquote//

Regards,

Miju narayan

Trade finance,
Hdfc bank ltd,
Richmond road,
Bangalore.-560025

[protected]

Unquote//

This is very very crucial because, with such kind of hindrances our business is going to affect drastically. Hence, please resolve the issue on top priority. Now the supplier has stopped all our shipments which are scheduled from last two week.

Thanks & regards,
Dominic f
Finance manager
Protectron electromech pvt. Ltd.
Mob: [protected]
Eid : [protected]@protectron.in
Was this information helpful?
No (12)
Yes (9)
Aug 5, 2021
Complaint marked as Resolved 
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hello sir

My concern is begum pur indian oil petrol pump delhi 110086 . not accept 1 ruppe coin Small size

Regard
Anuj
[protected]

Dear Customer,

We have responded to your email vide reference number[protected] on 18.07.18. Please write to [protected]@hdfcbank.com for any further clarification or assistance.

-Manoj
HDFC Bank Customer Assistance
Hi Dominic, thanks for sharing this issue and I see the status is resolved. We're also facing exactly same problem. Can you plz share the resolution way forward? Thanks in advance.
RishabGarg812's reply, Jan 10, 2023
Dear Vivek,

I am also facing similar issue, did you find any solution for the problem?
vinod@sencon's reply, Apr 18, 2023
Dear Sir,

We are also facing a same issue if have a solution please help us to sort our issue.

Regards
Vinod
[email protected]
Dear Concern

This is to bring in your kind notice that From last 2-3 weeks i am constantly following up with hdfc bank, eccs-icegate regardign our import supplier payment for which we have submitted the docs 3 weeks ago. The payments are kept on hold due to the boe are not reflecting in the idpms. We have took it up with our CHA ( DHL ) where they have informed us to drop the mail to eccs icegate helpdesk to update these BOE. After lots of followups with icagete they replied that these BOE have been uploaded but from last 3-4 days HDFC Bank is saying no BOE's are reflecting on IDPMS still..

In this case undersigned is facing business loss, commitment towards customers. If this will be the scenario how business will increase and someone will survive further.

Concerned authorities are requested to please do the needful on most priority basis by contacting to undersigned.

Regards
Neha Singla
KD ENTERPRISES
Mob : [protected]
Email : [protected]@gmail.com
vinod@sencon's reply, Apr 18, 2023
Dear Ms. Neha,

We are also facing a same issue if you have got solution please help us.

Regards
Vinod
[email protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reserve Bank of India [RBI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4503
    Pending
    0
    Resolved
    646
    Reserve Bank of India [RBI] Phone
    +91 22 2266 0500
    +91 22 2260 1500
    Reserve Bank of India [RBI] Address
    21st Floor, Central Office Building, Shahid Bhagat Singh Marg, Fort, Mumbai, Maharashtra, India - 400001
    View all Reserve Bank of India [RBI] contact information