Reserve Bank Of India [RBI] — complain about my refund to kotak bank

Address:	Bharuch, Gujarat, 393001
Website:	www.kotak.com

Kotak bank 811 account
Approx. 1 or 2 months ago, i received a call about zero balance account.

I was told that i would not be charged for physical debit card for 1 year. I emailed about it & later got call on 9 march 2018 from mr saurabh. I asked 3 times & was told that i would get refund even if the physical debit card charge was deducted. I applied for it the same day & got charged. So, some days later, i complained as i had not got any refund.

I got call from ashwini dorik, who said she was a manager & registered complaint. She asked 7 days time. I emailed the screenshot i had about the previous call at ashwini. [protected]@kotak.com. I got call 7 days later where i was informed they could not do anything about it & would not refund the amount as i has been promised. I feel that i was frauded in name of opening account at kotak bank & want to get my refund.