Reserve Bank Of India (RBI) — Complain against ICICI Bank A/c No.[protected] for “False” charges

Address:Bangalore, Karnataka

To whomsoever it may concern Subject: Complain against ICICI Bank A/c No.[protected] for “False” charges In the month of January ’14 I was admitted to hospital in an emergency, due to which few cheques were returned. Post which whenever I deposited money in the bank as per my cheques issued they started deducting some amount and then again return the cheques. As per the bank statement we received, we noticed, that ICICI Bank has deducted the cheque return charges several times for the same cheques. Each time the cheque return charges varies(e.g. Rs.393.26, 449.44, 786.52). As per the statement a lot of other charges were also deducted(e.g. Privilege MAB charges). When complained these charges were reversed back to my account but again after few days it was deducted from my account on a monthly basis. Due to these unpredictable charges we stopped depositing money in the account. We informed the branch manager many a times but did not get any satisfactory explanation for the charges deducted. We also had made 4 written complaints to the branch and have still not got any response on the same. Request you to investigate the matter and do the needful to resolve the issue at the earliest. Thanking You Kailash Parsad More +91 [protected]
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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Jul 23, 2015
Updated by Kailash More
As per my complain earlier I have not yet received any satisfactory response from the ICICI Bank, except for a message "SR[protected], for charges and service tax reversal has been regd on 6th July 15. We will revert to you within 2 working days". & "SR[protected] Dear customer, your request for reversal of charges has been completed and INR Rs.393.26/- has been credited to your ICICI Bank Account XX8538 0n 6th July'15.

Request you to look into the matter at the earliest.

Regards,
Kailash Parsad More
+91 [protected]
Complaint comments 

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Dear Mr.More,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

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