Reserve Bank Of India [RBI] — Complaint against branch manager hdfc bank ashiana lucknow

Bharat Singh786786

Address:

Lucknow, Uttar Pradesh, 226012

Dear sir.
Mera account hdfc bank me hai. Mai hdfc bank ashiana l
Lucknow branch me apne account me 500 ki 2 note deposit krne gaya. But branch manager ka kehna hai ki apko apni photo id ki photocopy deposit kerni hogi. But as per your guideline photo id ki photocopy deposit ni krni. Maangne per original id dikhani hi.

Bharat singh
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

At the outset, we regret the inconvenience caused to you. To facilitate customers to be able to exchange, deposit and withdraw cash, the bank has taken all measures to ensure customers requirements are met as per extant guidelines provided by the regulator.

Specifically on the point of cash deposit of Specified Bank Notes in your account, we would like to clarify that a copy of the proof of identity is required to be retained for evidencing adherence to regulatory guidelines, which clearly state that customer needs to produce valid proof of identity for depositing the Old notes of denomination Rs 500 and Rs1000.

As part of this due diligence, customers are required to submit a self attested copy of the proof of identity which the bank staff is required to attest to have verified with originals.

We would like to clarify / confirm that the bank staff was only adhering to the guidelines from the regulator in requesting for a self attested copy of your proof of identity for the deposit of the Specified Bank Notes in your account.

Hope this clarifies the matter adequately.

-Anay
HDFC Bank Customer Assistance

Amit At

from Surat, Gujarat

Co.op.bank's & unnationalise bank's work with black & white! (1st) money change (2nd) cash deposit (3rd) unofficial transactions! so I request to you this bank's all transactions compulsory attached with PAN no. (1st) exchange money (2nd) cash deposit (3rd) cash wid.! This bank's operated by the all richest political person! So Please save India!