Reserve Bank Of India (RBI) — Complaint Regarding ATM

It is submitted that I Amit Kumar S/O Sh. Devi Ram VPO Kothi, Teh. Ghumarwin, Distt. Bilaspur, Himachal Pradesh Opened a saving account in State Bank of Patiala (SBOP) at Ghumarwin Branch with A/C No. [protected] with IFSC Code STBP0000776 on dated[protected], And provided all the prescribed documents as asked by the bank personnel. It was assured that i would get the ATM cum Debit Card in the stipulated period of time as per the rules of the Bank. But till date ATM has not been delivered to me. Which is not expected from yours reputed bank. I tried to figure it out and contacted the Branch Manager at Ghumarwin. Initially they just told me to wait. furthermore. Since then I am continuously visiting the branch but now the politeness of the staff has turned into threats. I am shocked to hear from the branch manager as he used abusive language and said that “Do whatever you can but you won’t get that". This is the extreme of the absurdity of customer service and satisfaction. Is this the way to deal with the prospect customers?? Now I am forced to put in a complaint in Consumer court but before that I wish your good self to kindly look into this matter and do the needful. The staff and the branch manager need a serious session of counselling on how to deal with customers.