Reserve Bank Of India [RBI] — flight booking through paytm got failed

Address:

Mumbai City, Maharashtra, 400002

Dear sir/madam,
I mr pinku das complaint to rbi's policy due to which a normal middle class person facing the problem and i am the one from them.

On 12 march'2018 at 08:39am i had tried to book my family's flight ticket through paytm but got failed and the amount rupees :- 16, 633.00 debited from bob saving account and the booking id-[protected]. When called customer care of paytm they said, money will reflect on my bank account in 7 to 14 working days and when asked why? They said, its a rbi rules/policy which i really failed to understand why rbi coming up with such painful norms/policy/rules where normal indian from middle class family has to survive.

On saturday i. E on 17th march'2018 called up the paytm customer care i. E 0n [protected] at 11.38am spoke to them about my money not credited into my account, they replied by saying on the same day on 12th march'2018 money has been already sent to my bank account but according to the rbi policy or norms/rules it will take 7 to 14 working days.

So my question to rbi
1) that's my money why i have to wait for so long?
2) how i am going to book my flight ticket which took ages to save those harden money?
3) i am not born with golden spoon why i have to bare pain?
4) day by day flights fares are increasing who will bare those high charges for booking?
5) is rbi going to give me interest on my money for keeping it for 14 working days.

Its a request though i stay in a democratic country so act as democratic service provider even after paying so much of bank charges.. Kindly do the needful at the earliest as i need to booking my flight ticket as i have my infant baby with us..

Thank you

Pinku sunil das

Note: please enclosed 3 the soft copies of my flight booking which got failed.