[Resolved] Reserve Bank Of India [RBI] — fraudulent transaction no support from my bank

Imran Dadapeer

Address:

Door # F1-6, No. 5&6, Sri Lakshmi Venkateshwara, Nilaya, 4th Cross Manjunath Nagara, Raghuvanahalli, Kanakapura Main Road, Bangalore, 560062

Dear Sir/Madam,

This is with regards to the Fraudulent transaction occurred on 18-Jan-2019 around 5.30 pm where a fraudster hacked my account through UPI and debited the amount of INR 99, 996/- (24, 999 x 4)from my bank account. I have called bank within 5 minutes of Fraud took place with all the details. They have given a temporary credit to my account on 21-Jan-2019 and took back the same on 20-Feb-2019 and when I checked with they told, "Customer liable to pay the amount" because customer shared details with fraudster. Bank has denied to provide any further details of the investigation done and also they rejected our request of contacting Andhra bank stating they do not have authority of contacting the Andhra bank (Where the fraud transaction was credited) to inform about this Fraud. I have also tried calling Andhra bank within 30 minutes of transaction happened (around 6.00pm) but nobody picked call and the next day 19-Jan-2019 I called and informed but they told unless a complaint is received from My bank they will not take any action. Like this both the banks have not taken any action on this Fraud.

I have attached the FIR copy and a bank statement reflecting the Fraud transaction. We would request you to help us with this fraud by taking appropriate actions on this issue. Please let us know in case of further details required on this.

Regards,
Imran Dadapeer
Mobile # [protected]
Place: Bangalore

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Mar 25, 2019

Complaint marked as Resolved

Once the incident happened on 18-Jan-2019 I called the Axis bank where I hold a salary account within 5 minutes and they told ticket has been raised (ticket # 48140091) and back end team will be working on this. After 3 days on 21-Jan-2019 they credited my account with temporary credit and told they will be working on this and it will take upto 30 days. And all of a sudden on 19th or 20th Feb they took back the temporary credit. When I visited the bank they told our technical team has done the investigation and since your fault that you shared the card details you are liable to pay, even they didn't had courtesy to call and inform about closing the case. I asked them to provide information on what immediate action was taken but they didn't have any details all the answers they were giving is you shared the details hence we cannot do anything. My request here is why they didn't checked where my amount has credited through fraud and tried to contact that bank to inform this and try to hold/block that account or recover the same.

Reserve Bank of India [RBI] customer support has been notified about the posted complaint.