[Resolved]  Reserve Bank Of India [RBI] — Hdfc bank denied to conversion of credit card outstanding into emi

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.consumercomplaints.in/complaint_new/#

Sir,

This mail of dated 26.11.15 is in respect to the credit card no:54**********1976 this card was issued me by your rajori garden branch, delhi . I have been using this card since last 6 years i am facing severe issue to pay off the debts . Every month i have been depositing the minimum amount, and still the amount does not seems to be reduced as because the finance charges, interest, late fee & over limit charges total comes to every month is rs. 5000/- applicable thoroughly on the card( i.E approx rate of interest is more then 3 % p.M). This has resulted in the accumulation of the debt to an amount of rs.1, 00, 000/- as of today. I called up the customer care & even sent writen request to reduce interest rate or conversion of the outstanding into emi so that it would be a ease for me and also the late charges does not gets applicable.

However, the executives told me that that comes as an offer and presently the card does not have the offer. I am financially broken down presently and i really expect a helping hand to sort it out. And also they said that they have raised a request to the back-end team regarding this. I have already contacted the customer care services many times and i'm following up this for almost a year.

While promoting the credit cards they showcase all features and now when it is required, they denied to provide the feature.

Please consider my request and convert the outstanding amount to emi and reduce the rate of interest so that it's a ease to pay the amount and also does not have a bad credit ratings. Looking forward for a positive response.

Thanks,

Pramod kr haryal