Reserve Bank Of India [RBI] — icici credit card false commitment

Address:

ICICI Karol Bagh

Hi, in february i informed icici that i am unable to cear the card dues to my incompetent financial condition. I am the only earning member and my mother has lost her job to covid. Icici still had someone call me for payment and the rep committed that if i make the minimum payment he will help me convert my my total outstanding into easy payments that i am able to clear. After that i chase the rep and he disappeared on me this happened to me twice and now they have levied heavy interest and no one contacted me from their bank all these months and now are harassing me fro payment whilst my financial conditions has worsened i am reaching out to seek support as i am under mental pressure.

Date of incident: 7th feb 2020

I would request icici to convert my credit card due into flexi payments of 5000/- per month so that i am in a position of clearing this little by little.