Reserve Bank Of India [RBI] — inactive banking ombudsman

Following due process, on 11 july 2019 i filed a complaint with banking ombudsman against allahabad bank ltd. I was issued a complaint no: [protected]. However, since then neither the issue is addressed or better to say it is not even addressed by allahabad bank and cms rbi system sent twice message that the complaint has been closed. When i review the status of the complaint, no additional information is available. I tried to file an appeal but cms rbi system tells that appeal could be filed only after complaint is closed. So what? Is it open or closed? We expect a better service from the top most bank of the nation lest commercial banks start openly looting public money.