Reserve Bank Of India [RBI] — installment got hit after applied for moratorium

Address:

Gurgaon, Haryana

We applied 1st moratorium with hdfc bank by sending mail and the same we followed for second moratorium but they approved our fist moratorium period but not second. For second moratorium they didn't informed us that they have not approved for the second moratorium.
When we contacted to their customer care they said that the procedure to apply for second moratorium was different. But we didn't received any instruction message of email even not any reply on my mail on which i appliied for second moratorium.
Positively i thought that my second moratorium has been approved and i couldn't keep balance in my account and they hit the installment without any intimation and the bank charged to me 3600/- (Approx.) for the 6 time installment bounce charges.

This was the mistake of hdfc bank that they didn't informed to us for the second moratorium even not replied to my mail for the application of second moratorium.

And i am expecting for the reversal of my bouncing charges.