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Reserve Bank Of India [RBI] — Logged a complaint with rbi regarding fraud by icici

Address:New Delhi, Delhi, 110058

Made a transaction using icici mobile banking feature, which allow user to transfer money to the beneficiary account using the mobile no of beneficiary.
Transaction was done in june'2016 and have made several complaint to icici but no resolution.
Also, i logged complaint in rbi against icici but again no resolution

Rbi complaint no :
Complaint no [protected]
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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Sep 21, 2016
Updated by paras.hooda Resolution time of RBI complaint is 30 days
Oct 04, 2016
Updated by paras.hooda On 2nd of June 2016, I made a fund transfer of INR 8000 using ICICI Mobile Banking
Pay to Contact feature and the amount was immediately
deducted from my account. On the grave side it didn’t get credit
to beneficiary’s account. I followed up with Customer Care executive
and was asked to wait for 9 days for Credit reversal. Contrary to my apprehension it
didn’t happen after having well surpassed the 9 days wait period. With perturbed patience
I again made a call to Customer care and got to know that reversal has been done
but on confirming the Beneficiary’s’ account it turned out to be wrong. It's been more then 3 months now and I have raised more then 25 complaints but no solution.
Beneficiary AC[protected]

This is heights of negligence by concerned division of ICICI.
I deem it as some sort of Internal Fraud which has caused me
enough monetary and emotional harassment.
Oct 04, 2016
Updated by paras.hooda My Account Number :[protected]

I am going to file a case in the court against Fraud, Emotional, Mental and Financial Loss .
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Comments

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3i6nz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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