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Reserve Bank Of India [RBI] — Money Deducted from ATM withdrawal but cash not dispensed

This is with reference to transaction of Rs.9000 made on 16th August at SBI ATM, Mayur Vihar at 11.01am, for which the money was not dispensed but the amount was deducted.
We called up the customer care on 16th Aug, they assured that this was due to some technical issue and the amount will be refunded back to the account in the next 5-7 days.
An FIR was lodged on 24th August in Ghazipur Police Station, FIR No.81680/02/00899.
As a follow up we called SBI customer on 25th Aug, since we didn't receive the refund from the bank, they lodged a complaint and gave reference no. 63228672 and again assured that the amount will be refunded in the next 5 days.
Since, no amount was refunded yet a follow up call was made to SBI customer care on 3rd Sep, to which they said the complaint has been closed.
No resolution was given and the complaint was closed that too without updating the aggrieved party.
We asked to reopen the complaint, they asked for exact transaction reference no. which we are uncertain of since there are many transactions that happened for the same amount.
Looking forward for early resolution of the same.
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