Reserve Bank Of India [RBI] — Poor service and ill behave of Axis Bank Ltd

Address:

Kolkata, West Bengal, 700028

Dear Team,
I would like to draw your Valuable attention against embarrassing service of Axis bank, Motijheel branch, mentioned below.
1.The bank has been blocked my Debit card without any intimation and issued a new one without any PIN/Password and Charges several times when I tried buy a product online though the deal was not done.
2. Axis bank customer care told me generate password through ATM machine, I tried to do so but the system unable to recognize my mobile number which was register to axis bank 3-4 yrs ago. So password for new ATM card not been generated. The whole incident reported to customer care again. They told me the new mobile number entered is not register and suggest me to contact Brach. I would like to mention that all banking related information against my account, such as monthly statement, transaction details are come into my number [protected] which is, according to bank customer care representative said, not register.
I visited Brach on 27/01/2016 and there is lots of drama here.
i)Branch Representative Refused to resister my mobile number [protected] because it already registered. After explaining the whole problem, they assured me that the problem would be resolved within 2 working days.
Till today no initiative has been taken, problem not resolved.

ii) at cash counter I asked for money withdraw slip. The cash counter representative denied asking me that money withdraw could be done only with Chaque. There is no withdraw slip valid here.
iii) Time taken more than 45 minutes to deliver cash though were only 8 persons in que.
iv) In another table, bank representative denied to accept cheque book requisition slip mentioning that cheque book requisition taken only via ATM machine not with cheque book requisition slip.
The whole incident has been explained to Axis bank customer care representative on 27/2/2016 again. They assured me the problem would resolved within two working days.
But till today, 21/2/2016, the problem is as it was, the Axis bank ATM machine rejecting me quoting, “Sorry, the mobile number you entered is incorrect”. Hopeless!
The proof against my statement is CCTV camera fitted in the Bank Branch.
My cardinal request to RBI for taking appropriate action against Axis Bank for their ill behave and service and waiting for suggestion from RBI, what should I do next. Please advice.
Thank you very much,
Bidhan Haldar
Axis Bank A/c No.-[protected]