Reserve Bank Of India [RBI] — refund not credited

amit guwalani

from Udaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302033

Refund reference number [protected] 0560 509 refund not received in source account please see this matter and solving this please TRACK REFUND REF. NUMBER AND refund credit to source UBI BANK ACCOUNT debited amount 3665 i will pay electricity by truebalance app transaction failed so truebalance team says that me your refund initiate from here please share ARN Number to source bank so please credit refund to source account

refund not received refund ref num. 74332748259825880560509

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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

Oct 09, 2018

Updated by amit guwalani I took a bill payment of 3665 on 15th September 2018 from TrueBalance.com. but transaction failed and amount refund process same time by TrueBalance in my visa debit card but the amount is not credited till now. I asked TrueBalance for my refund but they told that they have sent money to me on same day. and they provided me ARN reference number to take it to bank but the UBI bank manager didn't helped me in this matter. they told me that they can't track the payment through Arn codes. their system told have this Arn tracking. they don't even know about Arn number. they didn't helped me for this. I told them about Arn number but they didn't understand and told me that to tell TrueBalance to send the amount they didn't received any amount. please help me sir I am in trouble. no one is helping me to get my money back. hope u will help more for this iam attaching a document which is sent to me by TrueBalance support team. have a look on it. it is having all the required information. my account number [protected]
Name NASIR
Branch union Bank of India jagatpura Jaipur