Reserve Bank Of India (RBI) — relevant amount debited from account

Address:

Lucknow, Uttar Pradesh

Sir, Jayendra pratap singh is currently using my sister Ruchi Singh Bank A/C no. [protected].I had gone to withdraw an amount of Rs.500 from Axis bank Labour Chowk Khora, Sec-58, Noida on 23rd March 2015 but due to some technical fault of the machine buttons were not working and so I just made the balance enquiry and left the ATM with the receipt of Balance Rs.7393 printed on it. I further visited another atm of Karur Vyasya Bank(noida Lindex ATM II) to withdraw the same amount .But to my surprise there was insufficient balance.Then I requested mini statement from the same Karur Vyasya bank ATM and it showed that an amount of rs.7020 was withdrawn from the previous Axis bank ATM. I made the complaint in the PNB for this technical ignorance .The complain no. is mentioned below .But even after one week's time there was no action on it.They rejected my complaint without any valid reason.On continuous reminders they ignored the request and replied that the reason for this incident has been mailed to the home branch.But the home branch officials do not have any official notice about the same. I am frustrated with repeated visiting of PNB home branch, Lucknow as well as the PNB branch at sec-58, noida .Please rectify the matter and refund the amount as soon as possible. Complain no .A[protected] AXIS BANK ATM ID:TPCN 11492(classification:metro) Thanks Jayendra Pratap Singh