Reserve Bank Of India [RBI] — repeated non operation of mod, a/c with sbi lalbaug (mangalore)

Address:

Dakshina Kannada, Karnataka, 575006

Mrs. Jyothi Raghavendra
And Dr. Raghavendra Puranik K.
D.No. 1S-19-1361/2
“Abheeshta”
Opp: Urwa Market
Urwa, MANGALURU - 575006
Mob: [protected]
Date: 15.10.2018

To,

The Manager,
State Bank of India,
Lalbaug Branch (M’luru),
MANGALURU
KARNATAKA -575001

Dear Sir,

Sub: 1. Improper maintenance of our MOD accounts
2. Amount not automatically transferred to our SB A/c with you from MOD A/c whenever we want money transaction
3. Repeated SMSs sent to us for not maintaining minimum balance when we have nearly a lakh of rupees in our MOD A/c

Ref: Our joint SB A/c [protected] with you.
From 12/10/2018 6:30 PM onwards we are not able to do money transaction beyond our SB A/c balance for the second time merely within a month's time. The reason given for this was inadequate balance. Usually that excess amount gets automatically transferred to SB A/c from MOD A/c. When we checked our account details by netbanking, MOD A/c showed zero balance. As 13/10/2018 was second Saturday the earliest we could report to Bank is today morning i.e. 15/10/2018. There your officials checked our MOD A/c and said the balance is around Rs.80, 000/-. We are highly disappointed and saddened by this denial of the basic service by the bank by not allowing our own deposited money be transacted. This is a very major and unbelievable mistake and irregularity from the part that too of the leading national bank. There is something seriously wrong in the system of bank. Today again we had to arrange the extra cash and deposit in our SB A/c so that we can do money transaction.
Earlier to this same thing happened on 16th September, 2018. By checking on netbanking, account details showed more than a lakh of rupees in our MOD A/c. Immediately we reported this to your bank on next day. It took nearly a week for the bank to rectify the fault. At that time also we had to arrange extra cash to deposit in our SB A/c for the obvious reason.
Thirdly around a couple of months ago, we started getting repeated SMSs mentioning that there is no minimum balance in our SB A/c that has to be maintained. When we had more than a lakh of rupees in our MOD A/c how can this happen? We approached the special officer in your bank. He reassured that it won't happen in future and if the amount gets deducted it will be reversed. Luckily since then we haven’t received such warnings. PTO -2-
These problems should be viewed exceptionally very very seriously by the concerned authorities to see that such problems do not recur and avoid troubling other customers with similar problems.
We earnestly request you to kindly immediately arrange to fix the problems and stop troubling us any more. But mind you, if it repeats next time we will be left with no option other than claiming for the compensation not only for the possible loss in money but also a huge some for causing repeated unnecessary stress, mental agony and waste of our productive time running around in settling the matter.
We look forward for the amicable solution.

Thank you,
Yours sincerely,

Mrs. Jyothi Raghavendra

Dr. K.R. PURANIK

C.C.Copy to:

1. CEO, State Bank of India, Headquarter, Mumbai- 21
2. Governor, RBI, Head Office, New Delhi - 1
3. Consumer Redressal Forum, Mangaluru
4. Court of Law, Mangaluru
5. Udayavani News Paper