Reserve Bank Of India [RBI] — sbi credit card complaint

Address:

New Delhi, Delhi, 110059

Dear team,

I am amit kumar goyal using sbi bank's credit card [protected] from may'18. I don't have that much of this card i want to close this card. For the same concern i called on sbi customer care today, executive transfered my call to concern department after required verification. After that my problem started sbi executive named hemant received my call and ask the reason for it. I told him the reason and request him to close the card. But this agent repeated to explain it's benefit and request to not close it for about 30 minutes. I requested him again and again to please close it but he continue to irritate me and didn't take my request. I told him if he is not taking my request i will complaint against him in customer care and rbi if he didn't take my request, but there is no impact on him. I want to know the executives sitted there is for our help or to irritate us. They are just testing patience level of the customer. What kind of training sbi is providing to their executives. Their executives are just good for nothing. I want my card to be close by immediate effect and action against the executive hemant i. E. Termination. I want immediate action on both of my request and revert on same to me.

Regards,
Amit kumar goyal