Reserve Bank Of India [RBI] — united bank of india , solapur no service for customer

United Bank of India, MS, solapur branch . There's no service for customer because they have 20, 000 accounts and only two employees (manager and cashier )
If any citizen want to open the bank account they don't provide service and forms to them instead they directly say that it will take long time of 4 months in process to open a bank account and they don't give loan too.
I hope you will take some action against this.
Thank you.