| Address: | Ribbons and Balloons, Bhoomi Tower, sector-4, Kharghar. | | Website: | ribbonsandballoons.com |
We bought a 1kg Butterscotch cake from a nearby store of yours on 25th August 2021. It was pre-booked a day before for availability and freshness. Even after taking all these measures, I personally went to the shop to pick the order in the afternoon and kept the cake in our refrigerator for a small party that evening.
The cake was sooo stale, that none of our guests could eat it. We immediately took the cake to the same shop and explained our situation. Turns out they were not ready to accept that there has been any carelessness from their side and they were being very adamant. I'm attaching the QR code of the particular cake (Your staff was torturing us to get the receipt, QR code on the cake, and blaming us that we kept the cake out). This adamant and ignorant behaviour of your staff is what made me write this email. I am sure they sold us an old cake from the display.
Till today our report has not been resolved. I believe this is not how you resolve customer complaints. This is a serious case of selling stale food and health problems related to that. Kindly look into this matter and provide suitable compensation.
SHOP: Ribbons and Balloons, Bhoomi Tower, sector-4, Kharghar.
CAKE: 1kg Butterscotch Cake (prebooked)
DATE: 25th August 2021
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