Richfeel Trichology Centre — Disappointed support and pathetic support

Dear Richfeel Customer Service Team,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the unresolved issue I have been facing with your company for the past five years.

In 2019, I booked a hair transplant procedure with Richfeel. Unfortunately, due to the unexpected outbreak of COVID-19, the procedure was delayed, which was understandable given the circumstances. However, as time passed, my personal health situation took an unexpected turn, and I found mysel[censored]nable to undergo the hair transplant procedure. I had sincerely hoped to proceed with it earlier, but my deteriorating health has made it impossible for me to continue with the treatment.

Given these circumstances, I kindly requested a refund for the amount I paid for the hair transplant booking. I understand that delays can happen, but it has been an exceptionally long wait for resolution. Despite multiple attempts to contact your customer service team over the past few years, I have received no response or assistance regarding my refund request.

I want to emphasize that it has been five years since I made the booking, and I have not received the services I paid for nor any communication regarding the status of my refund request. This level of negligence and lack of responsiveness is unacceptable and has caused me significant frustration and inconvenience.

I am now at a point where I can no longer wait for a resolution. I kindly request that you take immediate action to process my refund and provide me with a clear timeline for when I can expect to receive it.

Please treat this matter with the urgency and seriousness it deserves. I expect a prompt response to this email and a resolution to my refund request within a reasonable timeframe. Failure to address this issue promptly will leave me with no choice but to escalate this matter through legal channels to recover my funds.

I hope we can resolve this issue amicably and promptly. I eagerly await your response.

Sincerely,