Richfeel Trichology Centre Complaints & Reviews

I am writing to escalate a long-standing issue concerning my payments and service appointments with RichFeel Trichology Center. Despite multiple communications and follow-ups, the matter remains unresolved, and I have not received either the promised services or a refund amounting to Rs. 94, 120/-.

Key Details of the Issue:

Claimed Amount: Rs. 94, 120/- (including Rs. 36, 200/- for two hair systems and Rs. 88,...

I have worked in Richfeel at Wanowrie clinic Pune from September 2023 to January 2024. I have not been paid salary for the month of January 2024. Despite sending repated reminders to Mrs Seema Bhadoria, CEO via watssap and telephonically she failed to pay my salary for Januarry 2024 . I have also sent an e mail to the organisation on 20th Feb 2024 in this regard. It is therefore requested to take action against the organisation and direct them to pay my hard earned money.

Dear team

I am a very old and regular customer of Richfeel. Recently I came to know that it's centres at Noida, Indirapuram and Preet vihar Delhi got closed without any intimation. Today when I called one of the staff of Preet vihar to enquire about my treatment, he told me about this.

I have invested a huge amount of money already in your company, currently I am taking PRP treatment package costing about Rs. 20000 and ice cube also. Now whom shall I contact for continuing my treatment further.

Please refund my money back to my account immediately, this is very unprofessional on part of Richfeel to harass their customers

Hi
I paise for my renewal services but they stopped responding to my calls and emails. Initially made excuses that their franchise got involved in a fire accident and they will let me know when it will re open gradually after a certain period of time I got to know that their employees quit their jobs when I contacted them on call.. and on email their customer support team stopped responding . Kindly help me in getting my hard earned money back. Thanks! I need justice .

Hello, I visited the Richfeel Koramangala Clinic, where I met Seema Singh Bhadoria, the manager. Initially, she said I could get any patch for 25K only. She then asked me to make a booking payment of 18K. After a couple of days, she called me for measurements and to select a patch. The person who was showing me the patch increased the cost from 25K to 33K, stating that I had selected a premium patch (Mirage Illusion Hair Patch). The manager, Seema Singh Bhadoria, informed me that I needed to pay an additional 15K for them to proceed with obtaining the patch, and they claimed it would arrive in 20 days. After 30 days, they called for service, asserting that the patch had arrived. When I went there, they attempted to place a cheap monofilament patch. I questioned their actions and asked for clarification. They tried to convince me that it was the same patch I had selected, but they eventually admitted it was monofilament. At that point, I couldn't trust them and requested a refund, but they are not responding to my request.

Dear Richfeel Customer Service Team,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the unresolved issue I have been facing with your company for the past five years.

In 2019, I booked a hair transplant procedure with Richfeel. Unfortunately, due to the unexpected outbreak of COVID-19, the procedure was delayed, which was understandable given the circumstances. However, as time passed, my personal health situation took an unexpected turn, and I found mysel[censored]nable to undergo the hair transplant procedure. I had sincerely hoped to proceed with it earlier, but my deteriorating health has made it impossible for me to continue with the treatment.

Given these circumstances, I kindly requested a refund for the amount I paid for the hair transplant booking. I understand that delays can happen, but it has been an exceptionally long wait for resolution. Despite multiple attempts to contact your customer service team over the past few years, I have received no response or assistance regarding my refund request.

I want to emphasize that it has been five years since I made the booking, and I have not received the services I paid for nor any communication regarding the status of my refund request. This level of negligence and lack of responsiveness is unacceptable and has caused me significant frustration and inconvenience.

I am now at a point where I can no longer wait for a resolution. I kindly request that you take immediate action to process my refund and provide me with a clear timeline for when I can expect to receive it.

Please treat this matter with the urgency and seriousness it deserves. I expect a prompt response to this email and a resolution to my refund request within a reasonable timeframe. Failure to address this issue promptly will leave me with no choice but to escalate this matter through legal channels to recover my funds.

I hope we can resolve this issue amicably and promptly. I eagerly await your response.

Sincerely,

Dear Rich Feel Hair Transplant Company,

I am writing to express my deep dissatisfaction and concern regarding the irregularity in the provision of PRP (Platelet-Rich Plasma) treatment sessions at your facility. I have been a loyal customer and have invested a significant amount of money in undergoing PRP sessions with the expectation of consistent and uninterrupted treatment. However, I regret to inform you that my experience has been far from satisfactory.

Despite paying a considerable sum for the complete PRP treatment package, I have encountered repeated disruptions in the scheduling and execution of my sessions. This inconsistency has not only caused me inconvenience but has also cast doubt on the effectiveness of the treatment I am receiving. I believe that when a client invests their trust and financial resources in a service, they have the reasonable expectation of receiving the promised care without interruptions.

I would like to highlight the following instances that illustrate the lack of continuity in my PRP treatment:

1. Multiple Session Rescheduling: On several occasions, my scheduled PRP sessions were rescheduled without prior notice. This has disrupted my personal and professional commitments, causing unnecessary stress and inconvenience.

2. Lack of Communication: I have experienced a lack of communication from your end regarding the reasons behind these disruptions. It is disheartening to feel that my concerns and expectations are not being taken seriously.

3. Delayed Follow-Ups: The recommended frequency of PRP sessions is crucial for achieving desired results. However, due to the irregular scheduling, I fear that the effectiveness of the treatment is being compromised.

I want to emphasize that my intent in writing this letter is not to demean your establishment but to bring to your attention the issues I have faced. As a customer, I expected a higher level of professionalism, respect for my time, and consistent care throughout the duration of my PRP treatment.

I kindly request the following actions be taken:

1. Immediate Resolution: I request that you address this matter promptly and ensure that my remaining PRP sessions are scheduled and executed without further disruptions.

2. Improved Communication: Enhance communication channels to keep clients informed about any changes or delays in their treatment schedules.

3. Compensation: Given the inconveniences I have faced, I believe it is appropriate to discuss possible compensation for the disruptions and stress caused.

I sincerely hope that you will take my concerns seriously and work towards rectifying the situation. I value the potential benefits of PRP treatment and would like to continue receiving the service without further issues. I look forward to your prompt response and a resolution that reflects the high standards I expected from Rich Feel Hair Transplant Company.

Thank you for your attention to this matter.

Sincerely,
Rohit
[protected]

I am extremely disappointed with Richfeel. I had come in on the suggestion of a staff member of yours. Upfront had paid up whatever amount youl decided. Even after 11 sessions the results are extremely low and dissatisfactory.
In the course of my sessions 3 Dr's have changed and because of 1 Dr's wrong advice I have wasted so many sessions. Of which youl have just compensated with 1 extra session. And now ul have been calling me to pay more for maintenance sessions. This is absolutely not done.
We have always been nice and understanding with you all but this is not the result I expected from a brand like Richfeel.
Now I am going somewhere els and have to pay another amount just because I can no longer have faith in the laser treatments I have got from ul. I had also suggested your clinic to so many friends of mine.

I am extremely disappointed with Richfeel. I had come in on the suggestion of a staff member of yours. Upfront had paid up whatever amount youl decided. Even after 11 sessions the results are extremely low and dissatisfactory.
In the course of my sessions 3 Dr's have changed and because of 1 Dr's wrong advice I have wasted so many sessions. Of which youl have just compensated with 1 extra session. And now ul have been calling me to pay more for maintenance sessions. This is absolutely not done.
We have always been nice and understanding with you all but this is not the result I expected from a brand like Richfeel. Now I am going somewhere els and have to pay another amount just because I can no longer have faith in the laser treatments I have got from ul. I had also suggested your clinic to so many friends of mine.

I have ordered the product on 10th March 2023, order #RF9190 via online payment. I have not yet received the delivery. Tried to contact customer care via email or phone but no response. KIndly process or refund.

After consulting a several clinics I chose Richfeel for my PRP treatment as I have taken a TST+ treatment here a few years back. However after consulting the doctor the receptionist gave me no time to decide and made a six sittings plan for PRP along with stem cell treatment that costed around 30k along with medicines worth 6k.
They made an EMI and told me will contact for my next sitting on weekend.
Well initially I was contacting them to ask for my medicines dosage that I forgot to ask during consultation. I kept on calling the clinic for one week but couldn’t connect to anyone as number was either switched off or busy.
Finally I called them on Saturday and was informed that my PRP session is scheduled for the same day.
I was somehow prepared for it without being informed beforehand.
Furthermore, i reached the clinic at 4 pm as informed that my appointment is scheduled for this time to which I waited till 5.15 for my blood sample collection.
I am just 30 and really concerned about my hair, therefore I have no confidence in this clinic.
Please help me either get good results to which I paid for or I request to kindly refund my amount in full.

Hi,
My name is Sandeep Bharti. I have taken Anagrow pack of rs 30000 from your Rajouri Garden branch on 2nd Oct’22(Receipt num- 134938).
I am keep chasing with your team from more than 3 months. They keep telling I will get my kit in next week however they are not providing. From last 2 weeks they are not even attending my phone.

This is really frustrating. I have taken service twice however I have never faced this issue.

Please do the needful. Let me know if you need copy of bill.
Regards
Sandeep Bharti
Mob number- [protected]
Email I’d - Sandeep.[protected]@gmail.com

I can't take your services because I have medical issues due to which I can't take your laser service now.

I have thyroid diabetes and iron problem, this is the reason why I cannot take your laser service now. If the money will be refunded to me, then I will be able to get my treatment done better.

Please try to understand my situation that money will helping me to done my treatment better this is very important for me .

I am sending you my report's in this mail. Please see it and return my amount as much as I can.. I will be thankful to you.

Really it's very important for me

Hello
Richfeel has become inactive and has fraud me by taking my monthly payment but not giving services. I want people to please be aware of it as they will starting behave friendly but later they will show their real picture and I want complaint team to get my hard earned money back.
Be careful I’m at loss

I’m a patient who took their services and the I’m going through loss of my money these people do not respond to emails I have paid my bill and they don’t provide me services as their was lockdown and now they are not refunding my amount nor they are giving me services and they are non operational in Hyderabad all the clinics have TO-LET boards and they not responding to emails no products issued I tried calling on helpline numbers and they say only email is form of contact. I want my money back or my services or products
I would give them last chance next I m going to file a legal proceeding as the amount is not less in my case

This mail is to bring to your notice that I Aditi Tripathi Sarawgi bought two treatment packages from your Sadashiv nagar, Bangalore branch, post repeated confirmation that the services will be delivered in the same branch itself.

The treatments that I applied for were Full Body Laser Treatment which is also called the ice cube treatment and PBT treatment. I made a total payment of Rs. 58028, out of which Rs. 57600 was paid through my card and Rs. 428 were paid in cash. The payments were done on 5th March 2022.

Till date I have only received 3 sessions each for both the treatments and every time getting a booking for the same was nothing less than harrassment as your branch manager Punitha was trying to push me to take the session in the Koramangala branch which is very far from my place. This was precisely the reason why I confirmed time and again that I would like to get the service in the Sadashiv Nagar branch and no where else during the initial discussion with the call centre executive and with Punitha while making the payment for the same. I was reassured in all my conversations that the service delivery branch would be sadashiv nagar only.

My last session was on 11th of June since then there has been no follow up from the clinic end nor were they were able to book me an appointment on my request as well. Now again I am pushed to take sessions in Kormangla branch by your current branch manager Shalini at Sadashiv Nagar Branch as now they do not have the machine also for giving the sessions.

As recommended by Ms. Shalini I would like to get a refund back for the payment done by me as your institution is not able to deliver the services promised at the promised venue and has made me go through a lot of stress and inconvenience for the last 5 months.

Kindly share the break up of the treatment cost and GST. I am fine with paying for the sessions which were delivered to me. But the rest of the amount including the GST paid by me should be reimbursed back to me at the earliest as the fault lies with your institution and after all the harrassment and inconvenience I have been through I should not be also the one taking the hit financially.

Following are my bank details. Kindly make the payment asap.

Account no. [protected]
HDFC Bank, World Trade Center, Bangalore
IFSC Code: HDFC0002710

Thanking you in advance for the help in this regards.

Possibly one of the worst places to get your laser hair reduction done. I have had 10 sittings so far and I don’t see much of a change. Did my 11th session a week ago and I already have hair on my face, hands and legs. I have had a lot of issues with the staff and the admin. Not worth the money. Better to get laser done from a dermatologist. The pictures I have uploaded are after 10 sittings of laser. As you can visibly point out not much effect. Worst experience when it comes to management. I have been lied to and blocked on social media by then because I left a negative review. That’s just so petty!

Hello Team,

I taken appointment on 7th, August from richfeel from Koramangala, Bangalore. They have suggested me the treatment and I have made payment but I want continue this treatment I have not taken any session and not used there product. On 7th itself i have mail to customer care to cancel my treatment and also after completing the payment (Credit Card) I have asked for receipt they said will send you in mail but i still didn't get full amount receipt.

From 7th itself i am dropping the mail to customer care and Koramangala team they saying amount is not refundable.

Can someone please help me to get refund because I have not taken any session from them.

I gave ₹ 1795 to richfeel near M2k sector -3 they told me medicine delivered to my home but they don't and also don't gave my money refund they are fraud

Dear Team, We are existing customer of Richfeel. We bought the system from you, was in touch with Mrs Vandana, Manager of Richfeel Noida 18. I feel the managerial staff is quite poor at Sec 18 branch. Although after showing what kind of system we want still it was not good product. We requested to change or replace the system but your manager tels that she cannot help it. You need to manage with this. This is very rude behaviour from manager's end. I request to kindly resolve our query Asap or take an action.