Richfeel Trichology Centre — urgent escalation regarding unresolved refund and service issues - rs. 94, 120/- pending

Address: Flat No.506, A-Building, Gagan Adira, Wagholi, Pune

I am writing to escalate a long-standing issue concerning my payments and service appointments with RichFeel Trichology Center. Despite multiple communications and follow-ups, the matter remains unresolved, and I have not received either the promised services or a refund amounting to Rs. 94, 120/-.

Key Details of the Issue:

Claimed Amount: Rs. 94, 120/- (including Rs. 36, 200/- for two hair systems and Rs. 88, 000/- for transplant surgery)

Initial Payment Date: 31st July 2019

Multiple Follow-ups: Numerous emails and reminders have been sent since November 2019 with little to no response.

Communication with Representatives: Mrs. Hema, Mrs. Monali, Mrs. Swati, and Hairdresser Mr. Siddhesh Sapkal

Despite repeated emails and phone calls, I have not received any clarity regarding the refund or the promised service appointments. The lack of accountability and transparency in handling this matter has caused significant frustration and financial distress.

I urge you to treat this as an urgent priority and provide a concrete resolution at the earliest. Kindly process my refund or schedule the pending transplant surgery appointment without further delay.

If this issue is not addressed promptly, I will have no choice but to escalate the matter to the Consumer Forum.

Looking forward to your immediate intervention and resolution.

For your clarification and reference attached details summary report and follow-up mail communications.

Best regards,
Kavishwer Suryawanshi
Mobile: [protected]
Email: kavishwer.[protected]@adlerpelzer.com / [protected]@yahoo.com/[protected]@yahoo.co.in
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    Richfeel Trichology Centre Phone
    +91 90 2298 8151
    +91 22 2660 9090
    Richfeel Trichology Centre Address
    Ground Floor, Jai View Building, 17th Road, North Avenue, Santacruz (West), Mumbai, Maharashtra, India - 400054
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