Rightstay By MakeMyTrip — booking cancelled on day of check in without my consent

Address:	Bangalore, Karnataka
Website:	www.rightstay.com

Booking id#hs23220,
Booking reference#ref_67551,
Booking dt: 21-mar-2017,
Checkin dt: 12-aug-2017 to 15-aug-2017,
Booking amount: 17, 982,
Homestay address: leisure vacations - three rivers resort, madapur club, madapur club post madapura, near channamma college, madikeri, karnataka - 571251.

Booked an accomodation in coorg through righstay on 21st mar 2017 with checkin date 12-mar for a group of 8 people which includes 3 men, 3 women, 2 kids and a baby. I received confirmation email that my accommodation at three river resort has been confirmed. On the night before journey date, i happened to call property manager to remind about our arrival since we booked accommodation 5 months in advance. I learned from them that they never received my booking voucher/name from rightstay and all the rooms in their property has been booked. When contacted rightstay, i was informed that it happened due to a miscommunication and they assured that they will upgrade the accommodation and i can start my journey to coorg from hyderabad as per plan. We reached coorg by 5 pm since then we have been in touch with rightstay team. We got updates that they are still working on it. At around 7 pm, we are informed that they could not find any rooms in coorg due to long weekend and informed us that they will cancel the booking and will do refund. Even objected to that act because, we could see few properties available in rightstay but they are expensive than what we paid. They still went ahead by cancelling our booking and no information about alternate property. We faced lot of troubles and had to go to each hotels in coorg starting from kushalnagar. Past midnight we found an accomodation but had to pay 38, 000/- 8 paxs for three nights. Just because of the poor handling by rightstay and leisure vacations, we had to face lot of problems with our wives and kids even though we planned our holiday 5 months in advance. They just left us helpless in the middle of night.