Ritual Holidays — bad planning of trip, substandard services and unprofessional support received

Website:

www.ritualholidays.com

We had a horrible experience with ritual holidays. Even after charging us more than one lakh+, they made bad planning of our 5 days trip, booked substandard hotels at mandya (Hotel om palace), dwaraka (Hotel gopal) and far away hotel bookings, lack of basic amenities (Water and hot water), breakfast not available for few o[censored]s in hotel gopal at dwaraka, sales people lacking knowledge on ground level realities on distance between locations, not sharing 5 days tour plan to driver in advance, taking 75% of package amount in advance without providing final confirmation of hotels well in advance, sharing driver details on the last day leaving no scope for us to re-plan the tour based on ground realities. Driver got conflicting directions from multiple sources from ritual holidays created confusion and delayed our travel.
We could not get what we promised and finally we end up our tour without visiting diu though which is part of our tour plan.
Sales people located at delhi and never respond to our concerns in time, we tried chasing pallav, jyothi (Who made our bookings) and not accessible for us to address our concerns. Local guys in ritual holidays do not have any authority to address our issues.
Be careful before choosing ritual holidays if you are travelling with elders and kids as we had to make late night travels by roads and reached hotels either mid night or early mornings spending sleep less nights and using hotels only for couple of hours.
We regret for having trusted ritual holidays for our gujarat trip.