Rivigo Services Pvt Ltd — bike damaged and not delivered even after one month

I parceled my bike from bhavnagar gujarat to jaipur raj. On 5/09/2020. Around 10 days after bike reached jaipur raj. But fuel tank was damaged. I have asked for repair and procedure for the same because i have insurance of my bike. I had conversation with ashwin bhai ([protected]) and vipul bhai many time (15-20 times) but they did not respond.
My cinsignment no is [protected].