[Resolved]  Rivigo Services Pvt Ltd — consignment has been in transit for more than 14 days

Website:

www.rivigo.com

I had couriered my items from bangalore on 13th september 2020 using gati international packers & movers pvt ltd to kolkata.

First issue i have is that instead of gati, they are using rivigo to send my items. Last updated status on the item with location was on 15th september 2020 in bangalore and since then it has been in transit. I called up the contact in gati who wasn't able to provide me with any proper answer. Contact number of the person from gati - [protected]. I have been calling this person since last week and he has not provided any proper information that can help me locate my consignment.

I fear for my consignment and hence i am making a formal complaint against rivigo and especially gati for their unprofessional behavior when it comes to handling my courier. The items contain my documents and other valuables. Please help me get my items as i can't even get a proper status on my items and where it is.

I am attaching the invoice and bill from gati and i am hoping that you can help me get my consignment safely.