Roca India / Parryware — Hand washing shower

Address:

121006

We purchased a hand washing shower along with other items (PARRYWARE) from PARNAMY sales corporation, new tikona park, NIT, Faridabad i dated 11. 03. 12. 03, 1204 and 21 04 13 (bill no. 5719, 5681, 6344) .
The nozle of the shower was broken while using and put a complaint on 4th June-2016 with the Faridabad based supplier. Since no body turned up to attend our complaint, we lodged a complaint again on 15th June. A person named Mr. Ravi came to attend the complaint on 17th June around 4.50pm. He cheked the nozle and simply uttered the words " What is there, change it". I told him to show us the warranty clause. But again he irritated us by his reply.I I asked him who would change it. The reply was the same that you would change it. I insisted upon the warranty conditions, but he could not satisfy us. I ask him who will supply the part. His reply was get it from the market, we will not do it. His attitude of talking with a customer ie to us, was irritating.
My request to PARRYWARE executive:
Even after waiting for nearly 15 days, instead of attending the complaint and providing the solution, the product by PARRYWARE could not be repaired or replaced. I know nozle is available in the markete. But what is the warranty clause and satisfaction of the customer.
I am sure you will take the matter seriously, and save the other customer like us, from humiliation.
Sarpal
Phone: [protected]