Tikona Digital Networks Complaints & Reviews

Frequent disconnection and slow speed

Dear Tikona Team (To whomsoever it may Concern),
TIKONA Service ID No [protected] & Billing Account Number[protected]
This is to bring in your kind attention our complaint on your services (reply to mail shared from [protected]@tikona.in and demand letter from Halai and Co.)

History of Issue -
Tikona's marketing executive was constantly contacting us with offers and trying to make us avail services by assurances...

Hi,

I have informed well in advance to Tikona to cancel my account but still they generated bills and now a days I am receiving calls saying that we are lawyer of Tikona from dilhi and using abusive language and asking to pay the bills.
Kindly look into it.

I have attached photo as well.

I used to live in Pune for couple of years and there after some local internet service providers (ISP), I switched to Tikona. When I got relocated to the other place, I had tried calling multiple times to cancel my connection as I won't be needing it anymore. But none of them responded and no one called me back. After trying this for couple of weeks, I finally had to put up an EMAIL that, "kindly cancel my connection as I am relocating"....

I live in Rajkot, Gujarat. I was using Tikona services for some time. I didn't want to go ahead with the next renewal so when I got a mail from the company for payment for the next cycle, I told them I want to discontinue the subscription. I talked to the customer care about the same over call. They kept on giving me some other offer, but I didn't want to continue and told them to disconnect my subscription. After that I got another mail...

Engineers and the company are not resolving the problem and it's been a month since I am facing this issue. There is no sense of resolution at all.

I have paid the company 6 months in advance and since a month internet is not working even the engineer that had visited are clueless and I am unable to contact or register my complaint. I have been a customer for year's never experienced this before.

Hi,
user id- [protected]

I already requested to disconnect my Tikona broadband service at Gandhinagar, Gujarat

I haven't used their service since 31 July 2022 and have not opted for any auto-renewal, The plan was prepaid with 50MBPS which is already expired.

For that plan, I already Paid 5200 in advance. I haven't requested any renewal or auto-renewal. Also asked their representative to disconnect the service. But no reply.

If this service was postpaid why they charged me 5200 and then provided a service? and now asking for the bill amount else legal action has been initiated!

I am requesting the authorities to take the necessary actions.

Now they are calling through some lawyer to harass me to pay the bill which I had never used after.

I had made a disconnection request for tikona since last 10 days due to speed issues at night majorly, also range issue in my multi storey house . Engineer already checked and told that issue been from backend On my 60mbps plan, max i get at night is 40mbps and 30-35 mbps at night, I have installed 5G connection of some other brand already now so no need . But tikona customer support is pathetic as we cannot call them and talk to them, only...

Hi,

I live in Indore and was using Tikona broadband. Stopped using their services in June, powered off, disconnected and packed their wifi modem to be collected by them. I sent mails to customer care for disconnection on Jun7 and Jun23, but no action from their side. Then I got mail from [protected]@tikona.in regarding outstanding amount of 440.98. Then yesterday I got call from Adv Meenakshi Tiwari who said she is speaking...

I'm reaching out to you on behalf of my aged father, XXX XXXX and he has been waiting for his refund for last 6 months.

Background- My father had signed up for prepaid Tikona's internet plan and due to performance issues cancelled the services in March 2022. As per the process, we submitted all inputs via the app, sent messages but till date we have not received any refund. I have personally tried reaching out to customer...

This is a request to disconnect my tikona broadband service account number [protected]
I am putting this request since I am moving to my village/abroad and I can’t continue to pursue this connection. I also ask the company and its executives not to call/email me for retention or any other such proceedings.

All my dues have been cleared as I am disconnecting in advance of my connection cycle as on 15th September 2022....

This is a request to disconnect my tikona broadband service account number [protected]
I am putting this request since I am moving to my village/abroad and I can’t continue to pursue this connection. I also ask the company and its executives not to call/email me for retention or any other such proceedings.

All my dues have been cleared as I am disconnecting in advance of my connection cycle....

In April you're customer care department sent a person who told me that no further services will be provided as there's a building construction near your tower which provides internet connection so i asked him discontinuation, but you kept ignoring my request now that I've ended the connection from my end your so called lawyer calling to sue me for the non payment of bill but as I've opted for prepaid plan how it's possible, now I've alot...

15 sept was my billing date and i have disconnected tikona connection from yesterday, pleas help to close my connection, i have also sent email for the same [protected]@tikona.in

Please help to close connection asap....

Even after various attempts of complaints from tikona app there is no resolution engineer doesn't even visit and confirm resolution very poor service from tikona and engineer is of no use......

I am receiving threating call from Nikhil Nayak saying from Delhi High court, he is threatening me to seal my all licences. He is stating it is due to non payment of bills. However i have requested for discontinuation of services in the year 2021.
Anyone can Please help.

I am from Indore have used Tikona for years but from May 15 2022 I requested Tikona to disconnect services and take away their device. I have paid every penny till 15 May 2022. Even after multiple calls and mails they are asking me to pay 1073 Amount. I haven't used any of their data, even I have unplugged the wire. I am getting demand notice to pay bill for services which I haven't even used. No doubt they are loosing their customer base....

Hi Team,

I Dropped a mail to [protected]@tikona.in on 14th Aug 2022 for my Tikona Account closer as i am moving out from my present residential address to new Housing society where builder has confirmed that in the new society they have only provision for (ACT & AIRTEL SERVICE PROVIDER) and no provision for other internet service provider.In this regard i don't have any other option other than requesting Tikona to please...

Even after complete bill payment, they are asking for payment. One adv. Named Nikhil nayak called me for the bill complaint against me. Please do the needful.

Thanks
Shreeyam Raghuvanshi
[protected]