Tikona Digital Networks Customer Care
Tikona Digital Networks
Customer satisfaction rating: 42%
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4192
COMPLAINTS

Tikona Digital Networks Customer Care

Tikona Digital Networks

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Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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112
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209

Phone:
Phone:
+91 22 6174 9700
[Technical Queries]
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75
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132
+91 22 4062 9629
[Tech Support]
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19
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110
+91 22 6119 1700
[Non Technical Queries]
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19
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127

Customer satisfaction rating
42%
Complaints
4192
Pending
3420
Resolved
1226
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Tikona Digital Networks related photos (533)

Tikona Digital Networks Complaints & Reviews

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Tikona — Threatening calls from no 7374098178

 prasadg2004 on Jun 26, 2017
I am receiving threatening calls from above said no. It is from Tikona ? if yes then it is shocking as i have already requested to disconnect my service no 1108228610 by email on customercare@tikona.in requesting for final bill to settle my account. Instead of replying to my request i have received calls from this no using abusive language.

Please let us know is this the way you treat your customer of more than 4 years of relation ?

You can call me on my registered phone or mail me on prasadg2004@gmail.com

Expect response ASAP....
Complaint comments  Read comments Complaint category Internet Services

Tikona — No internet and poor customer service

 Prakash kumar Dogra on Jun 26, 2017
Hi guys,

I have been using tikona from a long time but never get the internet properly. They always give excuses for no internet. Not a reliable company at all. Worst customer service experience. Would recommend not to use it. Even jio is far better than tikona.
I have to face this issue every month whenever I call them only excuse they provide me with is that there is an issue with the back and however that's a complete lie. Customer service is very poor cause whenever I called them all they do is disconnect the call whenever they don't find anything getting resolve all they...
Complaint comments  Read comments Complaint category Internet Services

Tikona — Even after all payment received a bill and now being harased

 vishal18593 on Jun 25, 2017
I'm being harassed by so many people for payment of my connection with id 1117944896 which i had already completed. Connection started on date 14/06/2016 i made a payment of 2156 rs (For 3 months). After 30 odd days speed slowed down and i called customer care. Two boys came and after investigating for 30 mins they told me that i wont get speed because a building is blocking 'field of view' of the antenna i didn't understand and i raised a complaint for cancellation. After some days i got a bill asking for a payment of around 1200 rs as final settlement. I got pissed and called customer care but...
Complaint comments  Read comments Complaint category Broadband

Tikona Internet Service Provider — Network disconnection

 nikhil ghogare on Jun 25, 2017
Hi,

This is nikhil ghogare. My tikona id is 1119333944.

My biling cycle is current month's 15 to next month's 14. According to tikona customer care, i have used a maximum allowed data at high speed is completely used in first 7-8 days.

From last couple of weeks my connection is getting disconnected more than 100 times in a day. I have a complaint history with tikona after every 2 days as i am facing issues with your connection.

According to me the connection was getting disconnected withing every 5 minutes then how could i use the maximum...
Complaint comments  Read comments Complaint category Broadband

Tikona — Improper service, false commitment, refund, unethical

 shailu1430 on Jun 23, 2017
On the 3 of june i took the connection from first day dint get proper said speed i raised the complaint but no problem resolved. I have raised 5 to 6 complaints. But no result.in between 4 service engineer visit my place regarding the issue. But no result.in last 15 day i cant use there connection as lots of problem is there regularly touch with them but issue as it is if i ask to stop the service and refund the money they declined
I have waste too much time to talk with the the customer team and writing email to them, but no any rep from them.
From last 20 days the are just fooling...
Complaint comments  Read comments Complaint category Internet Services

Tikona — Daily harassment on call because i cancel services

 shaikhzoheb on Jun 23, 2017
Hello,

My name is zoheb shaikh tikona broadband user, my id is 1120510304 i have send email and also call on 6th june 2017 to cancel my service as 6th will be the last billing date and tikona is prepaid hence i do not want to continue and need to make sure no charges should be applicable as i am cancelling the service.
Since from the day i cancel the service everyday this guys is calling to retain and asking the reason i explained thrice in initial days again and again they are harassing me no proper channel followed till date i have not received a any written email or confirmation...
Complaint comments  Read comments Complaint category Broadband

Tikona — Harassed by tikona broadband service - bangalore

 Summan Chakraborty on Jun 22, 2017
I am bound to file a complaint against tikona broadband. I'm using their services since 2014 dealing with their tantrums and falsity. Last month i changed my internet plan also expecting a better service but i'm not receiving the expected services promised at the time of subscription. Most of the time, i cannot do my official work due to disruptions in their connection. Since last three days, i have no internet connection for which i've sent them many emails, called them more that 100imes but it didn't turn out positive. The pathetic customer care service actually never solved any issue, moreover...
Complaint comments  Read comments Complaint category Internet Services

Tikona — Robbery and harassment

 bkarki0 on Jun 21, 2017
Hello!
I have been robbed by tikona employee!

Name:ashok kumar
Phone number:8553372362
Phone number: 9513388981

Bank acc
Name:ashok kumar
Ac:233801501741
Ifsc:icic0002338
Let me make long story short:

My last payment date was 22/04/2017. You ppl used to call me and i used to make the replay that i will make the payment on 30 of the month.
I got a call from this guy on 19th, i clearly told him the same, again i got a call might be on 20th.
He told me that he will be making the payment of...
Complaint comments  Read comments Complaint category Banks

Tikona — Internet speeds worst

 Rohit sny on Jun 20, 2017
User id:- 1119126047

i have been using tikona for almost 1 year and it has been my worst experience. this #### is not working any more. my daily routine is to come from office and start trying to connect the internet and after trying for almost 3 4 hours when it gets connect the speeds sucks. so take it as my warning or request whatever u feel. make it work, fix it soon or i ill drop your connection and wont pay the bill, what is balanced. i m tired now, to call at your customer care again and again and wasting lots of money and time. u have harashed me mentaly. there are many tensions...
Complaint comments  Read comments Complaint category Computers & Accessories

Tikona — Not providing speed as committed

 Nirali Kathiriya on Jun 20, 2017
Hello,

As all internet service providers are making all their users fool.

They are committing that 10mbps plan, i have 10 mbps plan... I never get exact speed. Why it is so? I think government should have control on this. As these all people are just earning money without delivering committed service.

As per consumer law, provider must supply good or services as per commitment. I dont know why no one is taking action against them.

I want to file compliant for the same.

Let me know how we can proceed.

Thanks...
Complaint comments  Read comments Complaint category Broadband

Tikona — Network issues

 trilok0120 on Jun 20, 2017
I have taken tikona internet for use in mumbai but there are lots of problem facing in connectivity i have make lots of complainet from installation of interenet till now i am comlainet about network issue only due to this i decide to discountinued the interenet then they reacted faster resolution but after 20 to 25 days the connective problem still faced i request you please think twicw will taking tikona internet...
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — Pls disconnect my connection 1119636897 and informed due amount am moving abroad for next 3 years urgent plz

 gouravsvits on Jun 20, 2017
Sir,

With reference to my email dated 3 june and 4june 2017 till today you did not arrange some one to take your wire and all necessary items from my house.
As really it is very surprising that even you are not helping me for removing accessories nor disconnecting the connection, as today i got bill too from your side.
If like this it is very serious issue that in the country like india it is very difficult to be free from companies like you which are not disconnecting but charging bills only from customers like us.

Now i want to clearly write in hindi...
Complaint comments  Read comments Complaint category Institutes

Tikona — Tikona is fraud and cheating

 Joshita Nandy on Jun 18, 2017
I have a wifi connection with tikona, their connectivity is worst and not even reluntant to provide support to customers.
Please sue them against exploiting customers, cheating and making money.
They are just theives. I do not know if mr. Ambani would be aware of all this nonsense being carried out under his name.
Customer care officers are also very rude and all group of uncivilized ppl....
Complaint comments  Read comments Complaint category Internet Services

Tikona — Tikona surrender of broadband connection

 Atritava Mitra on Jun 18, 2017
My tikona user id is 1105610572. I wanted to surrender my internet connection, so i called their "billing department" via the following number - 18002094276, for initiating the disconnection process. And after a few questions, they transferred my call to their senior department. This time their senior officer kept asking me irrelevant questions and this went about for about 10 minutes. Then he tells me i have to call back from my registered mobile number. I did so, and after the transfer to their senior department, they kept my call on wait (In queue) for 14 minutes, and then it got disconnected....
Complaint comments  Read comments Complaint category Broadband

Tikona — Chor fraud tarun kumar agra take my 3000 rupee and still not provide any services of internet

 Jeetu chaudhry on Jun 17, 2017
Dear team a person from agra mr. Tarun kumar have take money 3000 for me new connection dated 12-05-17 still he is not providing me net services and i call daily he say today i come.. Plz i want my 3000 money back soon i dont require any connection.. Tarun kumar doing fraud with me i want my money... If dont pay i will file counsumer curt and doing fir against tarun and responcble person..

I want my money back soon 3000

Name jeetu chaudhry
Agra sadar bajar
9897351079...
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — Not disconnecting the connection

 vishalshaw on Jun 17, 2017
Hi,
On 2nd may 2017 i had requested for disconnection but instead they have cancelled the rental plan to prepaid. They also mailed me that i wiill be charged only if i use the connection. Since that day i am not using the internet and waiting for full and final settlement. But i have not received any intimation regarding the device collection or final settlement. Today i saw that a bill amount is due so i contact the customer care and requested for a final settlement again. This has been a constant harassment by tikona broadband services....
Complaint comments  Read comments Complaint category Broadband

Tikona — Tikona - harassment of consumers

 Suman Kumaar Thakur on Jun 17, 2017
Hi sir,
I have been residing in gurgaon, & i availed the services from tikona by paying them services charges for 90 days as advance rental from 27th oct-16 to 25th jan-17. After 15-20 days i faced internet connectivity issue for almost 35-40 times till dec-16. From 1st jan-17 i insisted tikona customer care representatives to terminate the services as i am no longer interested in using their poor services. I continued to contact them till 8th jan-17. One of their customer care representative assured me that your services will be terminated automatically after the expiry of current term,...
Complaint comments  Read comments Complaint category Broadband

Tikona — Have made a fake call n made me pay rs 2000 through the service is not used

 sai342 on Jun 17, 2017
Please every one dont not use this type of fraud services, they made me pay a rs of 2000 through illegal means, thought the services is not being used. I am going to put up a case against these fraud company with the necessar bills n also sue them, i make sure that they should return my money or lse i will approach them by court or through this channel....
Complaint comments  Read comments Complaint category Internet Services

Tikona — Internet speed

 Ash Sharma on Jun 16, 2017
This is ashwani kumar and my user id is 1120370855 i am a user of tikona isp. I have already submitted a complaint over here about it. After it i got a call from tikona representative who assured me that they will remove the problem permanently and asked me for maximum 24 hours to resolve the problem but still i am facing the same problem i am not able to use internet because of slow internet speed.

I am facing the problem from the last 2 month. I need to call them (Tikona costumer care) every morning and evening to use internet. Whenever i tries to use it shows limited service and...
Complaint comments  Read comments Complaint category Internet Services

Tikona — Legal threatening

 Dhiren Dyno Parmar on Jun 16, 2017
Tikona connection -1114595659
User name dhirenparmar21

I am not using tikona service from the year 2015 and now were i dont have anything related to tikona nor ther router any other thing, i ve been receiving threatning messages for legal proceedings from tikona department if not paid rs.2617 in the year june, 2017.

As an consumer i am feeling cheated because they have already charged this amount during connection for the router and for other charges.

Quik action is accpected.

Thanking you!

Dhiren parmar....
Complaint comments  Read comments Complaint category Internet Services

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