Tikona Digital Networks Customer Care
Tikona Digital Networks
Customer satisfaction rating: 44%
Submit a Complaint
4319
COMPLAINTS

Tikona Digital Networks Customer Care

Tikona Digital Networks

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Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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123
down
215

Phone:
Phone:
+91 22 6174 9700
[Technical Queries]
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79
down
139
+91 22 4062 9629
[Tech Support]
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20
down
117
+91 22 6119 1700
[Non Technical Queries]
up
23
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135

Customer satisfaction rating
44%
Complaints
4319
Pending
2188
Resolved
1356
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Tikona Digital Networks related photos (549)

Tikona Digital Networks Complaints & Reviews

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Tikona — tikona keeps on addressing fake & threatening calls in the name pryanca sharma.

 SourabhGh007 on Aug 17, 2017
Hello People,

Though I prefer not to use this service anytime in my life. The most disgusting internet provider I've ever seen. I took this service long back when I use to stay in Gurgaon. I took a connection for 3 Months which was supposed to be a prepaid connection and the starting 3 months was supposed to be paid at the time of starting it.

I paid Rs 3500 for the first 3 months. Once I paid this amount, Tikona was like who the hell are you bro, Do I know you?

As a service provider company if you are selling something on a monthly basis, your basic...
Complaint comments  Read comments Complaint category Internet Services

Tikona — tikona internet provider (very worst network)

 manju12188 on Aug 15, 2017
Hello

This is manjunath k and my User id:1121127394. I am facing the connectivity issue from last month due to which i am not able to use the internet fully. Even after the repeated complaints tikona people has failed to resolve the issue. I have paid 850 for the full month but still i am not able to use the internet 15th of every month is my bill generation i have paid money for last month that is july 15 to august 15. I have not used the internet for last one month i have wasted my money they are not ready to remove the connection and also not ready to the pay the refund money...
Complaint comments  Read comments Complaint category Broadband

Tikona — disconnection of broadband connection no. 1115067298

 Nitin Chunarkar on Aug 15, 2017
Dear Sir/Madam,

I have been using Tikona Broadband connection from last 2 years and my consumer no. is 1115067298 registered in the name of Nitin Chunarkar. On 26th July 2017, I have requested Tikona Customer Care via email and call for closure of connection. The copy of email attached herewith. They have agreed for same and requested me to use the broadband connection till end of billing cycle i.e. 6th August 2017. The monthly bill for same I have received in month on 11th August 2017. Since I have requested for disconnection of internet connection due to poor service provided by...
Complaint comments  Read comments Complaint category Broadband

Tikona — worst internet service ever and no customer support

 NewestMember on Aug 14, 2017
Hello i am nawaid zaman,
User id :1121533534
It has been only 10 days of my connection and i am experiencing very bad network and worst internet speed and i am frequently getting rto.
I have already called ur agent many times but they did not respond to it.
I have waited long enough and my patience runs out now. I don't want to continue this service any more. Its been 10 days now since i am trying to seek attention from your so called response team and failing to do so. Last week i spoke to one of your senior supervisor "ram prasad joshi" regarding the complaint 1-4854344399....
Complaint comments  Read comments Complaint category Internet Services

Tikona — refund pending

 tcsureshemtl on Aug 14, 2017
Tikona connection -1121295673

I got connection from TIKONA on 20th June, but due to worst network service after I made 30 complaints, requested to disconnect, mail sent on 1st july 2017
I got mail from TIKONA, my network disconnected on 6th July 2017.

But till now not getting my refund, as per TIKONA system shows RS 719.
I paid Rs 1850 at the time of connection.
Refund it immediatley

Reagrds
M.Suresh - 9940683857...
Complaint comments  Read comments Complaint category Internet Services

Tikona — speed reduced to 1/5 with taken full amount for 3 months

 jay.kumar1982 on Aug 14, 2017
Purchased a broadband connection from Tikona around two week ago with 2000 Rs full payment for 3 months and 10 mbps unlimited plan.
Customer ID :1121506653

NOW Speed reduced to 1/5 with taken full amount for 3 months.
Already complained them thrice without any success.
They just communicated that a sms will come but I have the issues even after a week also.

Facing issues in hangout and embarrassment and issues while working from home and thus my job also along with buffering online tutorials.

Would like to pursue a case to get my...
Complaint comments  Read comments Complaint category Broadband

Tikona — harassment call from tikona

 Subhendu143 on Aug 12, 2017
Dear all
I am subhendu nayak from mumbai. I have tikona connection user id is 1120347114. I have use tikona connection only 20days.in between 20days i have complain 10-15 in ur cust care. U r engineer will visit my place 7-8 time but he will not solve my net speed issue. Y tikona plan net speed is 3mbs but we rec onlyb150-200kbps that why i m so frustrated ur tikona connection. Again i call ur cust service call centre pls close my connection. Aftr 1 days i wil take new connection from other broadband my internet problem will slove. Aftr 10 days i have rec a bil frm tikona amount of 390. I...
Complaint comments  Read comments Complaint category Internet Services

Tikona — bill problem and connection problem

 prappriti03 on Aug 11, 2017
I have big problem with tikona bill, plan is of 550 rs where i have already paid for rs 1334 for 2 months bill.

Pfa attached bill screenshot, there is no such amount has been added, but no idea how they are adding 100 rs extra whereas they has already done the waveoff of late fine.

I have receive the call the tikona care executive the person is the worst way to talk as confirm by him my monthly bill should 649 rs after tax but i have received the bill for 667 rs.

Where as there services is in worst condition i have done the complain for many times it...
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — getting threatening calls

 Pieyal on Aug 10, 2017
Tikona — Mental Harassment

Hello! All, I would like to highlight this issue prevalent with this company (Tikona Digital Networks Pvt. Ltd.). I too have been getting threatening calls from 01143646950 and 9899714218 This woman tells me that she is from Narendra Kalra's Office who apparently is an Advocate at the Delhi Tis Hazari Court informing me tht court case is ongoing against my non payment of bill and my CIBIL score will be hampered with. I informed her that we hd taken a 3 month plan and paid in advance as we were supposed to travel out of india for 6 mnths.
Tikona...
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — tikona digital networks is harassing me - cust id 1117226857

 ritesh kapse on Aug 10, 2017
Tikona customer care is harassing me by demanding below after my service termination (16 july 2017):-

1. Pending dues rs. 1, 508.65/-

I don't own any pending dues from tikona as i had requested service disconnection on 25th feb and again on 6th march 2017 i. E. Well before next billing cycle start. Still tikona continued their service in the month of april 2017 and are asking me to pay bill for it. Refer attached email for same. Tikona customer representative kept asking me to check connection in april month and confirmed on call that they wont charge me if the issue...
Complaint comments  Read comments Complaint category Broadband

Tikona — harassment calls and forced to pay 2932 rupees

 Pavitra Raghunathan on Aug 9, 2017
This is to bring to your notice : i have been harrassed by your company calls on 8th august 2017.in the month of april 2017 there was a lot of nework issue and the whole month there was no service provided. When i asked them to disconnect they delayed it and asked me to pay the outstanding bill. For which i clearly mentioned that they should refund me since there was no service provided. I have received demand notice and legal calls from the so called tikona lawyer mukesh sharma - ph: +917615974720 from madhya pradesh. He threatened me saying if i do not pay the bill of (923 (Tikona bill) and 2000...
Complaint comments  Read comments Complaint category Broadband

Tikona — poor service & harassment

 rbardhan@rediffmail.com on Aug 9, 2017
After continued poor service since march 2017, i decided to stop tikona broadband. But they are not willing to do that. After many failed telephonic requests, i wrote email twice to stop service. But they denied getting any email.

Every time someone different picks up the call. So its irritating to explain all over again. Plus, there is no accountability.

They are now increasing a false payable amount every month. It seems that they want to extract cash by hook or crook even in small quantities.

I look forward in getting a favorable reply from your...
Complaint comments  Read comments Complaint category Broadband

Tikona — pathetic service and no refund or termination of account

 Suraj S Menon on Aug 9, 2017
Ever since i took the connection i had troubles, low speeds random net outage etc. I had to call the customer care every single day since i got the connection.
I used the connection for maximum of 1 week and went ahead with another provider. I call up the customer care and requested a termination and refund on 24th july. They keep on calling saying they will fix it, they provide better security etc etc over my current isp. And there is no refund.

I made a mistake by choosing tikona and i regret this decision very much.
I will make sure anyone i know will never take...
Complaint comments  Read comments Complaint category Internet Services

Tikona — pathetic service didn't resolved my internet issue even after calling 20 times.in the past 15 days

 Aki Cool on Aug 8, 2017
Hi, let me tell you, that you guys are providing the worst service to the customers. Pathetic service, irritable internet, i will never recommend your service to other. Let me tell you my issue, my user id is 1115688377 i am staying in thane ghodbunder road, my internet is not working from 25th july and your idiotic guys didn't sent a technical engineer to resolve the issue. One guy which was assigned told me directly on the phone that i cannot do anything on this issue it's a network issue in the tower, when i called like 20 times to your pathetic people on service care number, each and every time...
Complaint comments  Read comments Complaint category Internet Services

Tikona — pathetic internet services

 sanjiv3g on Aug 8, 2017
I am using 2 connections of tikona and i am fed up with the services and lack of cooperation from the service provider.

Every single day i have to complain about the net not working, and after repeated complaints they say that the technician has been appointed to you, but to my surprise nobody turns up to rectify the problem.

I would like to terminate using your services both at home and office from immediate effect.

Sanjiv gupta...
Complaint comments  Read comments Complaint category Broadband

Tikona — worst service of tikona

 sunilvjondhale on Aug 8, 2017
Hi, this is my account details 1121409971. I have purchase tikona service on 08. July 2017, but till date not able to gate proper speed.

Each & every time when i called every person told that please allow me last chance i am totally frustrated with this kind of services. I already sent 3 email to appellate team but till the date no on response on email.

I request to team to send engineer on 26 but till date no one came to my home
I request please send some to check & credit my 1920.00 amount

Please contact my alternate no which updated...
Complaint comments  Read comments Complaint category Internet Services

Tikona — charging for internet service even after requesting to stop the connection

 Kamrul Huda on Aug 7, 2017
Dear sir/madam
I have taken an internet connection from tikona broad band on 12th may 2015 (User id 111331097) for a plan of 4 mbps speed per month (Adbbm4m600) and paid online in advance for 6 months amounting rs 4045.00.
Just after 1 year i have been facing a very poor connection speed with frequent connection error. I have registered the complaint on 22/09/16 & several times thereafter (25/09/16, 07/10/16, 08/10/16, 09/10/16, 25/10/16, 03/11/16, 23/11/16, 6/12/16, and 15/12/16) in their customer care service email id (Customercare@tikona.in) but have failed to get proper resolutions.
Complaint comments  Read comments Complaint category Broadband

Tikona — improper bill details and extra charges

 Parvez Patel on Aug 5, 2017
Customer id no.130791945
They give me offer of 4month of advance pay 4320rs 2mbps speed offer.
And within two month generated fake bill and while call they say mishappening
Within one day stopped connection with 4 month of diasater connection frequently off.they gave bill which is already added from previous bill and no reply hiw calculated....
Complaint comments  Read comments Complaint category Broadband

Tikona — connection problem

 Bharat Technology on Aug 4, 2017
Don't msg me in feature when u msg me i report in the consumer coart this is my last warning
My last payment of tikona internet bill of rs 700 will be paid to tikona payment executive and i told your payment executive also it is my last payment and i want to disconnect my internet connection because it is not working
Or connection problem
I don't pay any fake bill
It is my last warning
Don't call me fake calls
In feature i complaint in consumer coart against you for harreshment...
Complaint comments  Read comments Complaint category Law & Civil Rights

Tikona — harassed by collection agent

 Debrup Mukherjee on Aug 3, 2017
Today, Your Representative came to my doorstep and misbehaved with me for payment. He has harassed me for payment which is illegal. I understand that I have 1500 due and I have already informed you guys that I will be making the payment by next week. Who has given the permission to your representative to shout at my door step? 
My neighbors came to my place to sort things out as he was not ready to move out of my house as he said that if I donot pay he will show me what he can do. I mean do what you want to do. Will Tikona hit me?

After this incident, I will not pay you guys...
Complaint comments  Read comments Complaint category Broadband

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