Tikona Digital Networks Customer Care
Tikona Digital Networks
Customer satisfaction rating: 56%
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4542
COMPLAINTS

Tikona Digital Networks Customer Care

Tikona Digital Networks

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Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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261

Phone:
Phone:
+91 22 6174 9700  [Technical Queries]
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103
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173
+91 22 4062 9629  [Tech Support]
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34
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145
+91 22 6119 1700  [Non Technical Queries]
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30
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165

Customer satisfaction rating
56%
Complaints
4542
Pending
1930
Resolved
2036
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Tikona Digital Networks related photos (610)

Tikona Digital Networks Complaints & Reviews

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Tikona — bill generating even after network closing

 prateek puri on Aug 22, 2019
Tikona network pathetic and threatening service providers two years after disconnecting the network even after the pathetic service they provided with me spending more than 1000 rs on customer care call almost every month of service I get calls from their supposedly lawyers from delhi court to pay the amount even after moving from the address and asking them to disconnect. The part they are using the name of Delhi high court to cover up the negligence showed by their tech and operational team in disconnecting the network even after requesting the same and always paying my dues on time how can they...
Complaint comments  Read comments Complaint category Broadband

Tikona — billing without consent, harassment

 atish chauhan on Aug 20, 2019
My user Id is : [protected]
I requested to disconnect my tikona wifi service on 3rd of August, 2019 as my previous 3 month cycle got over by 15th of July. I never mentioned or asked them to extend the services. So when asked them to remove the router on 3rd of August, their representatives started calling me regularly, askimg to transfer the service or give it to friends/relatives, after telling them directly many times that we want to discontinue, their calls didn't stop. Have been calling them and mailing since 03/08/2019 repeatedly, they haven't sent anyone for discontinuation. On 10th...
Complaint comments  Read comments Complaint category Internet Services

Tikona — internet not working properly

 esmail_merchant on Aug 20, 2019
I mail them many times but I don't get reply. I called them and every time I have to wait for at least 15 to 30 minutes to reach them. I talked to their senior name 'Nayan' but he told that they cannot refund the amount. He keep on repeating give us last chance. I told him to reply via mail but he refused. Every time he said right now I cannot reply but on asking time he said we don't reply via mail. Disgusting.
Tikona ID: [protected].
I have mail them many times previously with no response from them.
Very bad service....
Complaint comments  Read comments Complaint category Broadband

Tikona — fraud by tikona

 ManishPanwar on Aug 20, 2019
I submitted my complaint (1-[protected]) on 18-aug'19 regarding my data balance fraud done by tikona, and it was assured by tikona team that my issue will be resolved in 2 days, but instead of resolving, they disconnected my connection.
The issue was as below:
I was having data balance of 26gb on 10-aug
My tikona device was switch off from 10-aug to 17-aug
But on 18-ug, you disconnected my services.
This is real fraud by tikona....
Complaint comments  Read comments Complaint category Internet Services

Tikona — refund not received after wifi disconnection

 Shivang551 on Aug 19, 2019
Hi,

I have registered and paid amount for wifi connection to tikona executive on 12 jan with user id: [protected] for 3 months with a total amount of 2300/- rupees but as there was no update on installation, we had asked for disconnection of service before installatiin of wifi router. When i had tried to talk to customer care, they said that the money will be refunded in 30 days. It has been over 6 months now and i have tried to contact their customer care support but no body picks the call up on their end.

I wish to raise complaint against them in the hope that i...
Complaint comments  Read comments Complaint category Internet Services

Tikona — payment dues notice received on 16/09/2019 after discounting my connection sometime in 2012

 Roopesh Payyanath on Aug 19, 2019
On 16/08/2019 out of the blue i received an email from [protected]@tikona.in stating my total outstanding bill for rs. 5637 and i have a 20% discount if i pay by 23/09/2019.
I had stopped using tikona sometime in june 2012. The email also states that they have been contacting me since a long time however this is the first time i am hearing about this outstanding dues. This is the first email i have received from tikona after july 2012.

Not sure if this is a scam...
Complaint comments  Read comments [2]Complaint category Broadband

Tikona — threatening repeated calls and irritating

 guptamahesh86 on Aug 19, 2019
I stopped using tikona a way back and informed personnel to stop and uninstall the net as i was shifting my home. They haven't stopped services. Also the internet was not working properly however as i told them to uninstall i thought they have stopped but later they put the charges for that month too. For reinstall at new address, nobody came. On asking the details they said i need to first pay the pending bill and then they will come. I asked them to collect your hardware and i will pay the amount so that no dues will be there but they are not coming to collect their stuff and kept on calling me...
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — cancellation of the broadband and return of money

 shivam0394 on Aug 19, 2019
Hi, myself rajiv kumar srivastav, it has been 2 months that my money return has not been initiated...in the month of june, an agent of your company contacted me and explained your plans... Then he asked for immediate payment and said the engineer would do the rest of the procedure... But as soon as the payment was done, everyone (Manager, technical officer, agent started to ignore the process...3 times i have called the customer care.. Everyone said me to wait 10 days but now it has been over 2 months... It my request to you people to please return my money as soon as possible... One more thing......
Complaint comments  Read comments Complaint category Broadband

Tikona — internet not working

 Haldankar on Aug 19, 2019
This is to inform you that our internet is not working since almost 2 week, have complained serveral times and also spoke to your executive. He kept on saying that engineer is assigned and contact number was provided. Have given call and sent messages to your executive but he didn't call me back. We request you to solve this problem at the earliest....
Complaint comments  Read comments Complaint category Jewelry & Watches

Tikona — tikona threat to pay amount

 pramodganguli on Aug 17, 2019
Dear sir,

Despite i have send the mail to tikona and even informed them on call to deactivate the account on 16/05/2018. They have not done so. And then they have send me the bill for the same. (Bill attached).

From past 6-7 months, they are threatening me to pay the amount rs.650/-.

User id: [protected]
Mr. Pramod ganguli
Email id : [protected]@yahoo.co.in

Please help me out on this.

Regards,
Pramod...
Complaint comments  Read comments Complaint category Broadband

Tikona — no internet connectivity

 ankur985 on Aug 13, 2019
This is to bring your notice that my internet is not working since almost 1 week, have complained several times on tikona app and also spoke to customer care team . They kept on saying that engineer is assigned and contact number was provided. Have called almost 50 calls and messages to services engineer, however he did not bother to call back to answered my called. Even complained same to call center but not once o received any call from customer care or any other team to check on my request and later I get a sms from tikona starting that they tikona is unable to get my appointment hence they will...
Complaint comments  Read comments Complaint category Internet Services

Tikona — pathetic services with very poor response [Resolved]

 Neha11a1 on Aug 13, 2019
I start using services in the month of June 2019. Almost everyday I have to contact customer care to resolve the issue. Soon after I realized that the internet is not connected probably through out the day. I made several complains almost every day, every time I got a response that everything is fine at their end. After this response I decided to discontinue the services with in two months although I paid for 6 months in advance.
After my cancellation request I was contacted by tikona several time with various lucrative offers but I denied due to the earlier bad experience. Even after several...
Complaint comments  Read comments Complaint category Internet Services

Tikona — duplicate payment threat calls

 Supriya Misraa on Aug 13, 2019
Hi,

It's very disrespectful that i have paid my bill and still getting threat calls from your customer support team, saying that they will irritate us, call us day and night also the another guy whom i paid in cash he disappeared without giving me any receipts, he said he is coming in while and then no calls, now i have disconnected them 3 months back still now after 3 months they are calling me and my family and threatening that.

Customer id : [protected]
Amount they are asking 1622.
Plan was of 2600...
Complaint comments  Read comments Complaint category Broadband

Tikona — broadband - frequent disconnection and very low speed not as promised

 swapnilt15 on Aug 11, 2019
Hi,

I'm writing this complaint as i feel cheated by the company after i bought a yearly plan for tikona. The plan which i bought promised a speed of 10 mbps but the speed which i'm getting is around 1mbps to 6mbps and not more than that. I've screenshots to prove my point. Please help me get a refund from the company for the annual plan which i paid for. I've complained to the company numerous times but it feels like a scam going on they rectify for 1-2 hours and the problem again arise daily.

My tikona id is: [protected]

Thanks,...
Complaint comments  Read comments Complaint category Broadband

Tikona — internet service provider

 Saurabh Bhave. on Aug 10, 2019
This company sucks when it comes to grievance redressal and customer service.
For past 7 days dere is no internet at my house. 3 days ago i hv been assigned an engineer visit. The engineer doesnt pick up the call (Making me hear some bihari song on caller tune). Now when i call tikona i hv been told that i cannot talk to the technical team (As if they are gods you cannot meet them) till the problem is resolved. Its a deadlock engineer doesnt visit my home and i cannot complain about that...

8th day and counting...

Folks if there is a company named fart go for...
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — not refund my money

 Redefine Ayush on Aug 9, 2019
I'm resident of raj nagar extension, ghaziabad and tikona people took my money and promise to install the broadband set up with in 3 days. But they didn't set up the broadband with in given timelines. Then i took the service of my local service provider. Now tikona didn't refund my money.

Their area manager [[protected]] didn't pick up my call. I write email to [protected]@tikona.in,
Delhi. [protected]@tikona.in,
Vinaykumar. [protected]@tikonapartner.in

But it's been 11 days and i didn't get any money into my account. This company is a big fraud. They cheat...
Complaint comments  Read comments Complaint category Internet Services

Tikona — service not installed by tikona team

 AshishGu on Aug 9, 2019
Date of incident: 5th august, 2019
Tikona :[protected]
Tikona employee number: nehal ingale [protected]

I approached tikona team for installation in pune warje location and they asked to pay amount before so that i will get discount of rs 500 i did that. Post that they did not came for installation and now i am asking them for refund they are not giving me refund too. There is no confirmation from them on payment.

Paid amount : rs 5500

Instead of paying my amount they are sending me some old bill where i have availed their services in bangalore...
Complaint comments  Read comments Complaint category Broadband

Tikona — they took my three months payment and not refunded

 droid 7 on Aug 8, 2019
I have paid 3 months amount 5 days before i have relocated in the same area and they are not refunding my amount and not even answering my calls.i was asking to share the network to my friend even they are not responding at all   Replace all...
Complaint comments  Read comments [4]Complaint category Broadband

Tikona — not provide speed & not give refund

 nimesh.parihar on Aug 8, 2019
Sir i am facing problem [protected]@tikonatil #tikona internet provide. Tikona charge prepaid and i choose plan 10mpbs but i got only under 1mbps last 3 month i am facing speed problem &they not provide me speed and not give perfect solution. My last bill paid on 26 june for 6 month prepaid plan. After few day i decided to disconnect my internet. I called tikona care for disconnection & they said that if going to disconnect,
We will not give you refund, and said give us 1 last chance to solve you problem, but they failed. After every week i celled to care to solve problem but they said we send...
Complaint comments  Read comments Complaint category Broadband

Tikona — tikona fake calls

 Er Manikant Jha on Aug 5, 2019
I was using tikona from november 2018 and i paid 2124 for first 3 month, and again i paid amount 2124 in feb 2019 for 3 month. But i told tikona customet care to close my connection after april month. But they didn't closed connection even i send them mail also for closings connection but they was keeping account active but i was not using internet after april 2019. Everyday i was getting call from tikona and they was threatening call and they was asking me to pay amount 2170 which i have not used. Today also i got a call from tikona they was saying i'm calling from delhi high court and your case...
Complaint comments  Read comments Complaint category Internet Services

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