Tikona Digital Networks Customer Care
Tikona Digital Networks
Customer satisfaction rating: 39%
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4040
COMPLAINTS

Tikona Digital Networks Customer Care

Tikona Digital Networks

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Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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102
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201

Phone:
Phone:
+91 22 6174 9700
[Technical Queries]
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65
down
128
+91 22 4062 9629
[Tech Support]
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17
down
106
+91 22 6119 1700
[Non Technical Queries]
up
17
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122

Customer satisfaction rating
39%
Complaints
4040
Pending
3264
Resolved
1021
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Tikona Digital Networks Customer Care related pictures (511)

Tikona Digital Networks Complaints & Reviews

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Tikona — Very Bad service & Was not giving any service but wanted only bill every Month

 Suhas704 on Apr 27, 2017
I called many time regarding service, Daily I need to make one call to tikona service to get start tikona net it became very hectic. but regularly I was giving bill but last month it too much & it imact my daily routine work, same I talked with Tikona & ask them to close my connection & aslo told them please give be cash back of what i last due to Tikona, Inspit of giving back money/compensation they just sent bill me of that month which I refused to pay & every month they added 100 Rs as late fee & started sending bill which has gone to 1550/- & after That they starting calling me & threatening...
Complaint comments  Read comments Complaint category Telecommunications

Tikona — Threatening calls from tikona from this mobile 7615974720

 RohitBM on Apr 27, 2017
My UID 1114461265.

I have closed the connection from tikona long back.
And I have asked the representatives to collect the outstanding amount and modem, they always come to collect during my office hours. I have said them come to collect before 11 AM or after 7 PM, no one turned out to my home till date.

Today I got a call from the no:7615974720 and they said we are going to register a case against you, if your not going to pay the bill outstanding amount in delhi high court. This is a ridiculous thing from tikona.

I Have paid the outstanding...
Complaint comments  Read comments Complaint category Broadband

Tikona — Cheating on bill asking for clarification then threatening

 awanish19 on Apr 27, 2017
I had connections of tikona due to bad connection I had stopped the connection after then he try to retain on lower plan and I had rejected same after that sending bill and I am send excel with detail and he is claiming extra amounts for noc now they are threatening since one for legal action I am also agree for legal action but they never doing anything except threatening...
Complaint comments  Read comments [1]Complaint category Broadband

Tikona — Got internet bill without any existing connection

 Sannith Bandari on Apr 26, 2017
I called tikona care on 31st january to suspend the conncection.that executive requested me not to suspend it we willput on hold after 2 months we can call you and after taking your confirmation we can reactivate or suspend the connection.but without getting confirmation from me they reactivated the connection.funniest thing is at that adress no one is staying and no device no cable.when i call to customer care they are banging my head and forcing me to pay the bill.is this the proper way to behave with customers?im getting irritated with calls from tikona.no one is responding properly.how come...
Complaint comments  Read comments Complaint category Broadband

Tikona — Threatening me through different different phone calls

 rajtripathi.cool on Apr 26, 2017
Dear Team,

My user ID number is 1117033432 and I have already disconnected the service last year. Also requested them many times to disconnect my service so that company does not renew my plan. Even when I havn't used the service or rarely used. Also, I disconnected the service which had informed to customer care person and they give assurance to disconnect it.

But, they have not disconnected the service and told me that we are in the process . Later they sent me the bill of Rs. 300.00 approx which I denied to pay because I the service more only 2 months with package...
Complaint comments  Read comments Complaint category Broadband

Tikona — Tikona bill payment related threatening calls

 sheetalkadam on Apr 26, 2017
Hi,

​I am sheetal kadam. Currently staying in Pune. My customer id is ​
​1111764312. My internet connection was not working since 23rd sept. I tried calling customer care executive since then. Finally on 28th Sept my call was attended and customer care executive asked me to wait for 24 hrs to get the issue resolved. But the issue was not addressed in 24 hr. I had to call again to resolve the same. and still he said that I will have to wait for 24 more hours. In responce to this I requested him to put request for the termination and I do not want the issue to be resolved....
Complaint comments  Read comments [1]Complaint category Broadband

Tikona — Threatening call from 9990206026...

 Amib on Apr 25, 2017
Dear Team,

My user ID number is 1111604642 and I have already disconnected the service last year. Even though I paid the balance amount for the month when I havn't used the service or rarely used. Also, I disconnected the service which had informed to customer care person and they give assurance to disconnect it.

But, they have not disconnected the service and told me that we are in the process . Later they sent me the bill of Rs. 576.00 which I denied to pay because I am using this service for more than a year and paying the bill regularly but this kind response...
Complaint comments  Read comments [1]Complaint category Broadband

Tikona — Not disconnected on time

 bhavinm on Apr 25, 2017
I m Bhavin I took a connection of Tikona Internet in Aug 2016 and due some problem I have to disconnect the Tikona service. I informed them for the discontinuation of service on 23rd Feb 2017. I was ensured from the staff that it will be done before the next billing cycle and no invoice will get generated. But it won't disconnected in the mentioned period, so again called them on 27th Feb 2017 and asked them to discontinue the service with immediate effect and also told them that I was requested to disconnect the service on 23rd Feb. The staff replied me that it's their mistake and ensured me that...
Complaint comments  Read comments Complaint category Broadband

Tikona — Disconnect request

 dattatray.jadhav on Apr 25, 2017
I have requested to disconnect my tikona connection on 4th Apr 17. After that I come to know that my rental stopped on 19th Apr. If I requested to disconnect on 4th Apr and after that I have not used any data, then why the bill of Rs.165 generated. The connection supposed to be stopped on 4th Apr. Even that I am getting calls, email & messages to pay the bill. I am not going to pay any single money to tikona now. Please close my account effective 4th Apr & revert to me at the earliest....
Complaint comments  Read comments Complaint category Broadband

Tikona — Harassing customers for payment after disconnection (Fraud company)

 Raju Jadav on Apr 24, 2017
I have mailed and called tikona for discontinuation of my broadband plan after full payment to company on 25 oct 2016 but till today i m getting call from 9873924068 and 9899765921 by a lady telling me that she is calling from some delhi court and tikona has complained against me for non payment. They are cheating and harassing customers.

I m getting bill for rs. 327 and increasing every month till today after discontinuation.

I will take legal action if i will get any call like this as i have all bills and mail copy too which shows my request for discontinuation of...
Complaint comments  Read comments [1]Complaint category Broadband

Tikona — Bills

 Ranjith Joseph on Apr 24, 2017
Hi,

Userid:1103072716
Registered e-mail: ranjith_jm10@rediffmail.com

Tikona digital network is by far the worst network provider ever. First off their internet is disgustingly slow and keeps getting disconnected.
Last november i had informed tikona that i wanted to disconnect my connection as i was leaving out of town to mangalore. I was offered a transfer of the connection, which i declined because there is no tikona in mangalore. The customer care executive persisted i referred tikona to any friend or have my account transferred to any friend. I confirmed...
Complaint comments  Read comments Complaint category Telecommunications

Tikona — Www.tamilyogi.fm website is blocked by Tikona

 bsathis on Apr 23, 2017
Hello All,

The website www.tamilyogi.fm is able to browse and see the online videos in my area colleague's / brother home's through by TIKONA were the same access point.

And you know, we all are accessing the same access point then this case how you guys are blocked the website specifically for me and showing the fake error message is "Your requested URL has been blocked as per the directions received from Department of Telecommunications, Government of India. Please contact administrator for more information." attached screen shot also in this e-mail.

if...
Complaint comments  Read comments Complaint category Telecommunications

Tikona — After closing the connection not doing the settlement properly

 SWARUPCOMP on Apr 23, 2017
I have paid 2000 at the time of getting the connection. As per the plan i will not pay the last month bill.

My plane was 4mbps, i never get this speed. Tikona cheated me a lot.
Every day i need to call customer care to get the connectivity,
Whenever i ask to disconnect, every time they promised me to improve the network.
Finally i close the connection, but they send me rs250 rupees bill, i ask customer care about why this bill, nobody gave me clear picture.

Nor they are asking me to pay 850 rupees....
Complaint comments  Read comments Complaint category Broadband

Tikona — Billing issues

 Gautam Kalothia on Apr 22, 2017
We like to inform that tikona broadband service provider have billed me for the period when we faced technical service issues.
My customer id 1116726394
Customer name : gautam kalothia

From march 3rd till april 5 th 2017 we faced connectivity and speed issue almost all days and tikona took almost one most to resolve the issue that too when we asked them to disconnect the connection if they will not rectify the issue. During this period over package plan was 90 gb unlimited plan with 6 mbps speed.

We have never received a speed of 2mbps also and most...
Complaint comments  Read comments Complaint category Broadband

Tikona — Charging for discontinued service and not stating purpose of charges

 Anupom on Apr 22, 2017
Hi, This is regarding the legal notice I received from Tikona Digital Networks Pvt Ltd. I was using their Broadband connectn and due to service issue wanted to discontinue it. My billing cycle was October 7th- November 6th and I put my discontinuation request on 27th October. I have paid their last prepaid bill on 15th October. There was no pending dues at that time. They confirmed discontinuation on November 8th. But on November 12th they generated a bill of Rs.Rs. 157.5 which is completely unexpected. They are unable to show in bill for which purpose they are charging the amount. After that they...
Complaint comments  Read comments Complaint category Broadband

Tikona — Discontinuation of service

 vijay h kokate on Apr 22, 2017
Hello sir,
I put request for discontinuing your service on 4th april 2017. Your service executive told me that it will take around 15 days for discontinuation.in between that period tikona generated new bill. I will not going to pay that because i left that location on next day of my complaint. I contacted customer care regarding that they just told we have your complaint in our system and take this plan n that. I dont want your service anymore. If you didn't take any action i will file complaint against tikona in consumer forum. How can you take this so lightly. I made call to customer...
Complaint comments  Read comments Complaint category Unauthorized charges

Tikona — Deactivation request not taken

 Sukrit Roy on Apr 21, 2017
I want to deactivate my tikona account from the next bill cycle from 7th may or before that. But after several calls i am not even able to deactivate. Tikona user id 1119982278 (Sukrit roy). The said that mail is not suggested and not connecting the call to suppirior executives to process requests. I am also adding a snapshot of mail for deactivation....
Complaint comments  Read comments Complaint category Internet Services

Tikona — Harassment and threats from tikona

 ritanaz on Apr 21, 2017
Dear sir,
I had taken a Tikona connection in August for which i made a payment of 2600/-. I was informed that after 3 mths was completed they would check with me whether i wanted to renew the contract. Since the connection was not good and i had several problems with the same i hardly used it and decided to discontinue.However ever since i have been getting msgs/calls/emails at all hrs of the day and NIGHT saying that i have not paid my bill. I have written over 40 emails but of no avail. I have asked to speak to a senior officer from Tikona but I only get call center employees who say they...
Complaint comments  Read comments Complaint category Broadband

Tikona — Harassing and mentally torturing cheating the customer

 i1992 on Apr 21, 2017
I (Satyendra patel) was using tikona broadband Internet but i was not satisfied with the service that they were providing. I send them a email regarding disconnection, after 2 emails and lots of call they disconnected my connection, but i was not using their Internet while they were taking time to disconnect my interest, after that they started sending me bill and making harassing calls for payment of bill for the period for which i was not using their connection, i told them that i haven't used a single KB, After two three months of without call and email they started sending me bills with late...
Complaint comments  Read comments Complaint category Internet Services

Tikona — Getting inappropriate billing and unnecessary harassing calls

 Prince@kr on Apr 20, 2017
My tikona user id is 1117326030

I (prince kr chaturvedi) was using tikona broadband Internet but i was not satisfied with the service that they were providing. I send them a email regarding disconnection, after 2 emails and lots of call they disconnected my connection, but i was not using their Internet while they were taking time to disconnect my interest, after that they started sending me bill and making harassing calls for payment of bill for the period for which i was not using their connection, i told them that i haven't used a single KB, After two three months of without call...
Complaint comments  Read comments Complaint category Broadband

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