Tikona Digital Networks Customer Care
Tikona Digital Networks
Customer satisfaction rating: 46%
Submit a Complaint
4442
COMPLAINTS

Tikona Digital Networks Customer Care

Tikona Digital Networks

TwitterFacebookGoogle+
Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
133
down
221

Phone:
Phone:
+91 22 6174 9700
[Technical Queries]
up
80
down
145
+91 22 4062 9629
[Tech Support]
up
22
down
120
+91 22 6119 1700
[Non Technical Queries]
up
24
down
138

Customer satisfaction rating
46%
Complaints
4442
Pending
2180
Resolved
1487
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Tikona Digital Networks related photos (559)

Complaints with pictures are more trusted and informative    View all

Tikona Digital Networks Complaints & Reviews

Sort by:

Tikona — fraudulent billing activities or not disconnecting connection after repeated calls and mails

 Som H on Oct 19, 2017
Tikona id-1121319285
During sales, i had been told pay 1800 rs advance for 3 months and get a 10 mbps with 30 gb limited download per month. Then don’t pay till 90 days are over, pay 650 per month after that. After a few days they send me a bill of 900 approximately, then instantly i called the sales person who sold me, he tells me don’t worry, you don’t need to pay. If someone calls tell them i will not pay as i already have paid for 3 months in advance. So i followed, but they did not stop, they kept sending bills. So i decided to cancel the connection, and called them and wrote mails...
Complaint comments  Read comments Complaint category Broadband

Tikona — billing account number: 132137556

 Ramesh Barkam on Oct 18, 2017
With reference to the captioned account number, when the connection is being terminated, why the hell tikona is sending billing to my mail id.
What nonsense is this.
I had sent mail on 14/03/2017 for termination of my connection and still i am getting outstanding bill.
How come a low profile company (Tikona) sends a bill when there is no connection and no usage.
I need the same need to be addressed immediately else will be proceeded legally.

Regards,
Ramesh
Mba, llb...
Complaint comments  Read comments Complaint category Broadband

Tikona — internet service/slow and intermittent

 Lalit Palia on Oct 18, 2017
I was using tikona internet services for appx two year. Initial 6 months received above average service, speed was quiet decent as per plan, later from average its goes to pathetic, called tech support multiple times, no resolution at all. Finally 6 months back i decided to cancel the services. Now their advance technical support wake up, and and calling me to retain the service. One odd day they decided to upgrade my plan - which made the service worst. From slow internet connection it upgraded to intermittent connectivity as well. Several tickets opened and closed considering ticket closed. Being...
Complaint comments  Read comments Complaint category Broadband

Tikona — disconnection request raised but not implemented

 RakeshCh1 on Oct 17, 2017
I am rakesh consumer id 1121222018.
I was not able to use the services for almost a week in the montha of aug. I complained and the issue was resolved after few followups. The day it was solved, next day again i was not able to use the services. I called and asked them to disconnect this pathetic service as it was causing loss to my business. Being a consumer i said it once to disconnect still they kept it active. I shared the passwords with all my neighbours and friends. Since one month i am not in town. Now i am getting calls from tikona to pay the bill for two months which is ₹2005....
Complaint comments  Read comments [1]Complaint category Internet Services

Tikona — worst network provider and horrible customer service with no human touch

 kuwi1902 on Oct 16, 2017
I am using tikona from past couple of month and have also mentioned there bad services in my previous post bt it seems like they dont care about the same as am facing the same issue top of that every month they keep sending me bills as per there billings cycle, have called multiple of times and spoken with many of there rep, but neither they resolve my issues neither the un install my connection, guys please stay away from tikona, as they are the worst provider.

User id-1120627868...
Complaint comments  Read comments Complaint category Internet Services

Tikona — annoying reminders, more than three times a day, to pay bills before the due date and calling twice a day after disconnection request.

 anik1612 on Oct 15, 2017
There are two things i would like to complain about tikona's customer support:
1. They annoyed me by automatic pre recorded calls to pay my bills as soon as the bill was generated. The frequency of calls increased as the due date approached. They use call more than three times a day.
2. I had applied for disconnection of the services, post which i started getting a call each day to ask me why was i disconnecting. They simply did not understand when i told them i am moving out of the place where i was using the service. I had explained them four times this, still they kept on calling.
Complaint comments  Read comments Complaint category Internet Services

Tikona — connection termination

 sapurv on Oct 14, 2017
I don't want to comment on tikona services but the customer care service is the worst i have ever came across.
After making request several times my connection is not being disconnected and i am receiving regular calls from them for checking the connection.

I have clearly communicated for disconnecting my connection and payed complete balance last month but still i am receiving bills from them.

I again request tikona to immediately disconnect by internet connection and send me a confirmation for the same....
Complaint comments  Read comments Complaint category Broadband

Tikona — broadband termination harassment and no refunds - harassing

 vrjaiswal on Oct 13, 2017
Hello,

I am vishal jaiswal tikona consumer id: 1121601171, got the connection in the month of aug. But within first 15 days of service i submitted atleast 40-50 complaints regarding the issue in connectivity. I even had 5 engineer visits whom has confirmed my location is not feasible. It is 700 mtrs away from the access point whereas max distance (On paper) is 450mtrs and max suggested distance is 300 mtrs from the access point.
Even after their engineer has declared location not feasible, tikona is insisting that the location is feasible.
I have raised request for...
Complaint comments  Read comments Complaint category Internet Services

Tikona — disconnection of internet - harassment

 TIB Academy on Oct 13, 2017
Date: april 2017 to till now

Account no: 1118181544

Status: disconnected, but not yet resolved.

We were using tikona internet service for the period of 8 months from august-2016 to april-2017.

Due to bad network connection and improper customer service, we could not use internet from around january. So, we procured two other internet connections for our organization.

We followed all formalities mentioned by a tikona technical agent before proceeding to the disconnection request. We were tired of facing their network interruptions...
Complaint comments  Read comments Complaint category Broadband

Tikona — cheating, extortion by tikona

 Bhavneet Madan on Oct 13, 2017
Tikona is the worst service provider and biggest cheats and thieves.
My brother got us an pre paid net package from them, their services were horrible still we put up with them for about a year, there was no internet because of their own personal probs from their side, thus one of the senior person was kind enuff to give us extra internet for about 4, 5 days extra to compensate. But due to the continous prob frm their side we decided to discontinue.
After that its 7 months their staff have been calling us and harrasing us saying rs 250 /-is due, mind u it was a pre paid plan that we...
Complaint comments  Read comments Complaint category Broadband

Tikona — modem return

 Ashutosh Ambike on Oct 12, 2017
I have terminated tikon service because of unsatisfactory service. Now i received a email explaining:
“in case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition.in the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company.in such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber rs....
Complaint comments  Read comments Complaint category Internet Services

Tikona — fraudulent charges without proof & harassment

 meshram fly on Oct 12, 2017
I have sent multiple email to resolve the billing issue but no one is responding on email back with proff:

Mail history attached below :

N thu, oct 12, 2017 at 2:19 pm, meshram fly wrote:

> to tikona
>
> respond with proff & email response
> at the earliest
>
> there is no response till date on email to my queries
>
> swappnil
>
>
> — forwarded message —
> from: meshram fly
> date: sat, oct 7, 2017 at 1:27 am
> subject: re: overdue bill payment - tikona
Complaint comments  Read comments Complaint category Broadband

Tikona — not disconnecting my connection even after request made

 avinashkm on Oct 12, 2017
I have requested tikona to disconnect the service, but so far no positive response i got from them. Whenever i try to call and explain they will drop my call. Thereafter even after an hour of effort, they are not picking my call.
Today i got a email that i didn't attend their call for giving me update on my request. Every day i am geting calls and messages to pay their bill. I am tired of hearing this so i didnt attend. I think now they are using this as reason for robing money and mental torture.
User id - 1121061613...
Complaint comments  Read comments Complaint category Internet Services

Tikona — disconnection of broadband

 VIVEK BANEKAR on Oct 11, 2017
We have requested to disconnect broadband of no 1115267841 which is we are using since last 2 yrs. And now we are requesting them to disconnect due to issues arise in between i. E. Connection issue.in spite of low uses heavy charges loading.
For disconnect we first emailed them on 03.10.2017 before billing cycle starts. And thereafter many reminders but till date they didn't send anybody to remove their instruments instead they are calling me and disturbing me.
As i have raised request before billing cycle tikona should disconnect it without further calls.
Hoping favorable...
Complaint comments  Read comments Complaint category Broadband

Tikona — tikona - bad service

 Kailash peswani1 on Oct 11, 2017
Dear
We are requested to tikona for disconnect broadband of no - 1118001354 which is we are using since 2 year in baroda gujarat in my name kailash peswani and now we are requesting them to disconnect due shifting in other city.

For disconnect we emailed them last three weeks before but still they didnt send anybody to remove their instruments.

Everytime they are sending email that they are working on that.
How many days, months or year they will take please clarify better.

Really tired i will advise all useres please dont use tikona broadband...
Complaint comments  Read comments Complaint category Broadband

Tikona — receiving threatening calls from tikona employees

 Sakshat on Oct 11, 2017
I was a customer of tikona from dec-2016 to april-2017 in noida.

Then i relocated to a sector in noida itself where tikona broadband service is not yet available. I called tikona customer care to discontinue my broadband account as i was relocating. But these people did not stop the services and kept on charging me for next three months. I was unaware about it as i have not receive any call or email from tikona regarding my bill till date.

Few days back i received anonymous call from mr. Harender stating that he is calling from outside some court at kashmiri gate and...
Complaint comments  Read comments Complaint category Computers & Accessories

Tikona — receiving threatening calls from tikona employees

 Sakshat on Oct 11, 2017
I was a customer of tikona from dec-2016 to april-2017 in noida.

Then i relocated to a sector in noida itself where tikona broadband service is not yet available. I called tikona customer care to discontinue my broadband account as i was relocating. But you people did not stop the services and kept on charging me for next three months. I was unaware about it as i have not receive any call or email from tikona regading my bill till date.

Few days back i received anonymous call from mr. Jakir stating that he is calling from outside some court in kashmiri gate and i need...
Complaint comments  Read comments Complaint category Computers & Accessories

Tikona — troubling customers and inapplicable billings and unnecessary mails

 zzz123 on Oct 11, 2017
Dear tikona services, (Tikona wi-bro uid 1120302277)
Don't know whats wrong with your services, but troubling us from 21, jan 2017 on this date i have subscribed to 3 months plan with 1840 amount paid. Exactly after one month last week of feb 2017 we stopped receiving internet, i called and informed to customer care people lot any times, no response from those people.
I have mailed them on 2 march 2017. They informed as your location is currently not suitable for quality service, so they terminated it. Without prior information to customer.
Executive never called for device...
Complaint comments  Read comments Complaint category Internet Services

Tikona — unreasonable billing

 inboxdarpan on Oct 11, 2017
I raised my request to close the connection before my billing period starts, they couldn't close the connection before billing started.
And now, for their shortcoming, the bill got generated and they are asking me to pay the bill.
My billing starts at 7th each month. I raised the request to close my connection on 6th. They got it closed by 10th and generated a bill of 125 rupees. Which they are asking me to pay constantly.
Furthermore, their customer care is mostly nonchalant and naive. They can't even answer the components of my bill or why it was charged. Please help me with...
Complaint comments  Read comments Complaint category Utility Services

Tikona — tikona not giving proper reply.

 Kailash peswani1 on Oct 10, 2017
Dear
We are complaining from last 2 weeks but still tikona not bothering to send technical person for disconnect their broadband service.
We are really tired with them
Really poor customer care service
Bed experience with tikona broadband
Time of installation they give big promises
And the time of disconnect and collect their instruments its really big problem

Please all useres of tikona be careful
Regards
Kailash...
Complaint comments  Read comments [1]Complaint category Broadband

Recently Discussed

(0 minutes ago)
Airtel
Airtel postpaid bill query
(0 minutes ago)
HDFC Bank
refund pending for long time for unsuccessful transaction
(1 minutes ago)
Ebay.in
not refunding the money
(2 minutes ago)
Eureka Forbes
dr. aquaguard not working no service from eureka forbes
(3 minutes ago)
Makemytrip India
paid for two booked rooms, but have only one room, no refund given

Featured Complaints

www.bdomains.com