Tikona Digital Networks Complaints & Reviews

I am Shridhar Khapre Customer ID - [protected]. I am using your Broadband service from last one year. you are providing such a poor service to us, this a bad experience to me. whenever I raise any queries, your engineer taking almost 2-3 days to resolve a problem, from your side you are talking almost a week to resolve. try to take a quick action otherwise I will discontinue your service.

I had advised TIKONA to disconnect my Broadband on 11.04.2022 by email but they did not deactivate my Account and a bill of Rs.1262.82 was generated and I was advise to pay the same.

Thy have been sending legal letters since last one year and without any response to my emails.

eventually I spoke to their Agent TANYA SHARMA on [protected] and she advised to close the entire legal emails and also confirmed a NOC letter from Tikona and deactivation of my Account.

I paid the Amt of Rs.2763/- against pending Bill and Modem charges.

To be surprise I started getting message that my Tikona Account has been activated and their agent is not answering my calls.

This is harassment and so I want to complain to deactivate my Account immediately and to refund me R.1500/- against their Modem which i shall provide.

Connection Number - [protected]
Type at the time of purchase - Pre-paid
Complaint
1) We started with a pre-paid Tikona connection in 2020 but the company kept on renewing our plan without our consent and we were continuously harassed over the years to continue keeping the connection every time we raised a request for disconnection
2) This year in July we decided not to pay the renewal invoice as the connection...

Hello Sir, ma'am am suraj my Tikona Customer ID is [protected] I have been using Tikona services for the last 6 to 7 months. During the first month of Tikona services experience, I asked them to cancel my services. However, even after 7 months, they have not discontinued the services. Even though all the payment has been done and bullying me for not using services. I have multiple Tikona cancel extra money has been taken from me without my use please I request action against the Tikona fraud company

Thanks & regards
Suraj
My Tikona Customer ID is [protected]

Dear team,
Every day internet was a problem, either network outage issue or power cut problem they are not responding issue every time they are doing closing the complaint through mail that only thay are doing but technically not resolving iam using from 1year onwords please solve my issue or please refund my bills

Since inception always facing disconnection issues. And resolution ia always delayed and no proper permanent solution to frequent disconnection. No toll free representative available just log complaint and wait for engineering for 7 to 8 to restart my wifi.. out of one month half of the days connection is not working or disconnected.. if you people taking renewal on time with out any delays. Then why not for resolution. Refund my last renewal paid as I'm not at all happy with service or frequent issues .

Internet is not working from the last 5 to 6 days, to resolve these issues, I have placed multiple complaints through customer service helpline and app. Regrettably, despite numerous assurances that a technician would be dispatched to address the problems, I have not seen any representative from Tikona Network visit my premises till now. Just getting notification from tikona representative will resolve your issue in 24 hours but no one came or resolve yet.

Hello,

We have disconnected our tikona account, Tikona complaint number is 1-[protected].

From 15th Oct 2022, we have not used our services, still Tikona is asking for bill payment. I did tell them for disconnection.

My connection number is [protected] it’s been a long time I have been tormented by tikona employees I upgraded my same plan from 7k to 5k around something’s from tikona CSR. I have been informed after discussion that I have to pay the decided amount for annual after our discussions and this is the settlement amount and I paid the same I also been informed will not receive any repayment calls or mail and messages but all fake
br...

Today i've received about 10-15 calls from some lawyer from delhi asking for money that i've to pay to tikona about i don't know what.This is clear harrasment as i've bot used tikona services for like 6months and i've asked them earlier to stop the services but they continued there renewal messages.

Tikona is a worse service provider and along with K H Halai and Priya Aggarwal who claims they are Advocate - they send a threatening Letter to Clear Tikona Bills.

I had 20+ emails about their poor performance, who day there are no networks with more than 10+ complaints and I had remanded many times to terminate the service but they kept on charging money instead of not using any service !!!

Note: 100+ emails were sent to discontinue the service of TIKONA still keep your Bill cycle increasing... Be aware of this Fraud and do not ever take a TIKONA BROADBAND SERVICE !!!

Do not trust this fake advocate...

I have requested disconnection from tikona services over legally binding document (email on 10 January 2023) which is not yet replied by them. I want to terminate the connection effective immediately and for saving the future harassment from tikona in name of "outstanding bills" which I read over internet, I want all details on email including the date of pickup of devices and service ending date. They are not respecting my right to terminate...

I had made a disconnection request for tikona since last 5 days due to service & support issues. but not taking response from tikona. So many times mail forwarded to [protected]@tikona.in but still pending. My bill is already paid till July 2023. Not refunding my extra amount.
Kindly take it as disconnection request and refund my extra amount.
id- [protected]

From last 1 month I received calls from some different advocates that my payment is due for tikona services, and they file a court case for this. But I paid all the dues. So what is the issue. Please help me out from these fraud calls.

Hello,

UserID: [protected]

My Internet connection is not working daily between 12 PM to 6 PM. I filed complain many times from Mobile apps but no resolution. Even I tried to connect to customer care services but continuously going on voice mail and after 10 mins they say "GoodBye" without connecting.

If the issue is not permanently resolved in next 1 day, then I am not going to pay monthly bill and please remove connection from my home immediately.

Thanks,
Shyam

Tikona Account UID: [protected]
complaint for connectivity issue is registered and reference no is 1-[protected]

2 days have been passed. but no solution is provided. no one is listening.

Neither on Toll or customer care by email or whaatsapp.
we are losing many things due to internet connectivity..

No response by This company.

I have requested disconnection from tikona services over legally binding document (email on 14 march 2023) which is not yet replied by them. I want to terminate the connection effective immediately and for saving the future harassment from tikona in name of "outstanding bills" which I read over internet, I want all details on email including the date of pickup of devices and service ending date. They are not respecting my right to terminate their service. I've briefly mentioned in email why I want to terminate the service which has low quality since last 4 years. I do not want to negotiate on the speed or resolution of issue anymore. I want disconnection and confirmation of same over email which is valid in the court.
Reply to my email address. DO NOT CLOSE THIS REQUEST UNTIL YOU REPLY MY EMAIL WITH KEEPING ALL THE AUTHORITIES IN CC WITH EXACT TERMINATION DATE AND LAST BILLING CYCLE MONTH ALONG WITH YEAR MENTIONED CLEARLY.

I had raised raised a request to disconnect my service due to location however as per customer suggestion on call they ask me to send a request to "[protected]@tikona.in " by 10th April 2022 because I was moving on 10th April and my billing generated date was 15th of each month, so before my bill generate my connect will be disconnected with no any changes.

So initially I sent an email to tikona on 10th April but when I did...

Hello,

Our user id is :- [protected]

On the date of 25th Nov. 2021, We have purchased a plan of 60 MBPS Prepaid plan because I have paid in Advance, If you have the postpaid plan then We will use the service and then you will ask for the payment but that's not the case.

Moreover, I'm not getting speed more than 20 MBPS and I have raised a complaint many times but that problem was not solved so...

Hi,

I received a call from Tikona legal department asking to pay bill or fight against tikona in court. they forced me to pay Rs.2839 for a bill of Rs.1039. they also promised they ll refund 1500 rs on collection of modem.. but then it was their strategy to recover money.. they charged a bill for no internet being used.. and after payment I have sent many emails for disconnection and scheduling a visit to collect modem but there is no response from the internet service
My tikona id is [protected]