Tikona Digital Networks Complaints & Reviews

I have asked the company to pause my connection in April 2024 after having paid all dues and then discontinuation in Jun 2024. They have constantly continued to bill me and have been asking for money. They have now sent a notice that if I do not pay a certain amount they will take legal notice without confirming if they will stop harassing me post it.

The Appelate Authority is also not helpful. There is constant harassment and no resolution. I have proof of all the emails I have sent them starting April 2024 which they have ignored in order to extort money from me. Kindly help.

The ongoing internet connectivity issues I have been experiencing for the past two weeks. Despite numerous attempts to reach out for assistance, my situation remains unresolved, and I feel that my concerns are not being adequately addressed.

I have contacted tikona customer service multiple times, as well as reached out to various members of there authority. The lack of reliable internet service has disrupted my daily activities, including remote work and essential communication.

I kindly request that this issue be escalated and resolved promptly. I believe I deserve a swift and effective solution, along with clear communication regarding the status of my service.

Thank you for your attention to this matter. I hope to hear from you soon with a resolution.

I have been facing an issue where my internet keeps disconnecting. Have filed a a complaint repeatedly from past 3 weeks. My complaint gets auto resolved and I tried to speak with representative and they put me on hold and never respond back. Once I was able to talk and they assigned some one to look into it. He visited and asked me to check for 24hrs and report to him if there is any issue. When I called him next day he is not picking the call as issue was still not resolved. No option to talk to a representative at all when I call the cx support number it only gives option to file a complaint what is the use when they auto resolve it the next day

I request for disconnect or deactivate my internet connection, I don't want use but not get proper answer from or feed back from tikona

My Tikona ID is [protected]. My Tikona Internet is not working since 8 days and No one from Tikona is bothered to address the issue. I called so many times to Customer Care but they are just saying "We are working on your issue and now they have given number of some guy [protected] (Naushad on True Caller) is not picking up my phone only. I called him 10 times, also tried on Whatsapp but No response. I have paid Full year money to Tikona. I want my money refund. Take your 2 months charges and return me my 10 months amount i will take some other Internet service.

My internet is not working from the last 11 days, its been 10 days I am raising daily complaint on their customer support email id as well as mobile app. Just once their technician visited and told "there is cable and adapter problem, we need to change these both but when company will provide me this, I will come and change this". After that I am dialy taking follow ups by email communication and app. Regrettably, despite sending me system generated emails company is not responding anything. I am fed-up with this internet connection since you can not fix the issue since 11 days now.
I paid in advance for 6 months and they are not willing to refund my money as well.

Tikona internet service has stopped since 3 days and none of their customer care numbers are attending the calls this is very frustrating

My name is Prashant Pandharinath Antapurkar
B-105, Malhar pride, Shreecontrol chawk, Near Canera Bank
Narhe - Dhayari Road, Narhe-41,

user id:- [protected]
My last day connect to internet before 07 April 2024

Please discontinue my connection, It was no more required...

I was using Tikona's internet services since 2021 at 25/3, Netaji Subhash Road, Liluah, Howrah, West Bengal. However, in the month of July 2023, their services were suddenly stopped and even after raising several complaints it was not resolved.
I was rather falsely told by the company everytime that the issue is resolved, the details of which are attached herewith, when no engineer visited the site or resolved the issue, which means as a consumer I have not used their services since July 2023. I had paid an amount of INR 1887/- which was unused since the services were not used. On August 16, 2023 I wrote a mail to Tikona for requesting discontinuation of services, since I was not being provided any at all. Thereafter their team kept convincing me to that they will resolve the issue and I should continue the services but nothing happened at their end.
Again in the month of September 2023, the Tikona call center team started calling me to renew the subscription and claimed that they will repair the issue. I had already gotten a new service provider by then after waiting for more than two months of false promises to resolve the issue.
Then I started receiving recovery mails to pay INR 1251/- for services I have not used since July 2023. I have responded to their mails each time stating that I have requested for discontinuation of services.
On January 02, 2024, I received a mail from their recovery team once again harassing me to pay money.
On February 16, 2023, I received a call from a lady claiming to be a civil lawyer who works for the government from Karkardooma court, New Delhi and she recorded my call without my consent. Thereafter she went on to threaten me that either I pay INR 6590 for Tikona discontinuation of services or their legal team will file a case against me and I will have to pay INR 85000/-. I had to pay that money and then I received a notification that my Tikona account has been renewed.
So, they are now threatening and harassing me to renew my account while there is no service being provided, neither I am using any Internet service by them.
I have used 'Zero (0) mbps' Internet provided by the Tikona service since August 2023. However, I have now paid INR 6590 and they will continue to harass me like this by fraudulently collecting money from me.
And I have noticed that there are more consumers who have raised same issues in the past against Tikona.
Kindly look into this complaint and take action against them.

I have raised the issue to Tikona company that there is lots of interruption while using internet and each and every 5 minutes internet gets disconnected so was complaining the same issue from many days but then too there was no improvement. So finally had decided to discontinue with the service and Email to Tikona to back my money which I have already paid for annually, but even to revert on Email they were forcefully asking us to give them chance to improve there services and denying to give money back by deducting for the period have used therir service and discontinue from this month.

I am Shridhar Khapre Customer ID - [protected]. I am using your Broadband service from last one year. you are providing such a poor service to us, this a bad experience to me. whenever I raise any queries, your engineer taking almost 2-3 days to resolve a problem, from your side you are talking almost a week to resolve. try to take a quick action otherwise I will discontinue your service.

I had advised TIKONA to disconnect my Broadband on 11.04.2022 by email but they did not deactivate my Account and a bill of Rs.1262.82 was generated and I was advise to pay the same.

Thy have been sending legal letters since last one year and without any response to my emails.

eventually I spoke to their Agent TANYA SHARMA on [protected] and she advised to close the entire legal emails and also confirmed a NOC letter from Tikona and deactivation of my Account.

I paid the Amt of Rs.2763/- against pending Bill and Modem charges.

To be surprise I started getting message that my Tikona Account has been activated and their agent is not answering my calls.

This is harassment and so I want to complain to deactivate my Account immediately and to refund me R.1500/- against their Modem which i shall provide.

Connection Number - [protected]
Type at the time of purchase - Pre-paid
Complaint
1) We started with a pre-paid Tikona connection in 2020 but the company kept on renewing our plan without our consent and we were continuously harassed over the years to continue keeping the connection every time we raised a request for disconnection
2) This year in July we decided not to pay the renewal invoice as the connection...

Hello Sir, ma'am am suraj my Tikona Customer ID is [protected] I have been using Tikona services for the last 6 to 7 months. During the first month of Tikona services experience, I asked them to cancel my services. However, even after 7 months, they have not discontinued the services. Even though all the payment has been done and bullying me for not using services. I have multiple Tikona cancel extra money has been taken from me without my use please I request action against the Tikona fraud company

Thanks & regards
Suraj
My Tikona Customer ID is [protected]

Dear team,
Every day internet was a problem, either network outage issue or power cut problem they are not responding issue every time they are doing closing the complaint through mail that only thay are doing but technically not resolving iam using from 1year onwords please solve my issue or please refund my bills

Since inception always facing disconnection issues. And resolution ia always delayed and no proper permanent solution to frequent disconnection. No toll free representative available just log complaint and wait for engineering for 7 to 8 to restart my wifi.. out of one month half of the days connection is not working or disconnected.. if you people taking renewal on time with out any delays. Then why not for resolution. Refund my last renewal paid as I'm not at all happy with service or frequent issues .

Internet is not working from the last 5 to 6 days, to resolve these issues, I have placed multiple complaints through customer service helpline and app. Regrettably, despite numerous assurances that a technician would be dispatched to address the problems, I have not seen any representative from Tikona Network visit my premises till now. Just getting notification from tikona representative will resolve your issue in 24 hours but no one came...

Hello,

We have disconnected our tikona account, Tikona complaint number is 1-[protected].

From 15th Oct 2022, we have not used our services, still Tikona is asking for bill payment. I did tell them for disconnection.

My connection number is [protected] it’s been a long time I have been tormented by tikona employees I upgraded my same plan from 7k to 5k around something’s from tikona CSR. I have been informed after discussion that I have to pay the decided amount for annual after our discussions and this is the settlement amount and I paid the same I also been informed will not receive any repayment calls or mail and messages but all fake

I stated receiving calls mails and email for repay the remaining amount and I have all the evidence over mails send by tikona i which clearly mention the final amount that I have to pay also VSS informed there is no extra changes GST is not added or counted

Since then I sent tons of email no response these guys are very smart they r responds over email that your issue is attended check email and when we check email just a auto generate email with no information

I called tikona multiple times they keeps on disconnecting the line in between all the time if they are unable to give answer to the questions is being asked from my end puts me on hold and disconnects I seriously mentioned do not give me mental pressure and illness I begged these guys not to do this to me there were sometime even tikona CSR teams agin informed me you don’t have to pay anything now

Tester I called then again CSR stated telling I have to pay the amount received email for the same I asked the tikona CSR that I want to close my connection and want my remaining refund they said you will get the refund once connection disconnects

At last I had words with disconnection teams I asked them to close the connection I tell them everything they also confirmed the same form there days base the communication I mentioned which is all correct however they offered me 50% of discount suddenly they changed the mind and stated you have to pay the amount nothing can be done I asked to refund my money

They said no refund will be given to you it’s your choice to use our services or no mt but no refund will be given you what the hell is this is my hard earned money I paid the money on 1st July and consumed the services for 119 days then I want my remaining refund but they unprofessionally denied

Tikona is worst internet serviced provider and fraud

Hate this company

Also let me tell you they will revert on this getting from tikona our team will connect with you for the Same and also let me tell you what happened they do nothing simply denied over calls

Tikona you are very smart in replying on social medical platform professionally to secure your brand value and show your fake attention but I know how hideous your are in the backstage and how unprofessionally you treat customer and do frauds and loots customer money

I want my refund

Today i've received about 10-15 calls from some lawyer from delhi asking for money that i've to pay to tikona about i don't know what.This is clear harrasment as i've bot used tikona services for like 6months and i've asked them earlier to stop the services but they continued there renewal messages.