Roca India / Parryware — Regarding Return and Refund the Shower product brought from SLV Ceramics Bangalore

Address:

A-304, Oceanus Monarda, Carmelaram PO, Kasavanahalli

Request you to take actions to return and refund the Parryware shower model T9838A1 (Self cleaning white Faceplate) brought on 11th October evening 4.0 pm at SLV ceramics, Sarajapura Road Bangalore. I have returned the products on 12th October 2023 9.0 am since it is not working as per my requirements.

The SLV ceramics is not ready to take return and refund the amount and they suggested to write to Parryware directly.
I have raised a complaint at Parryware customer care with complaint number: CBAN/251023/25. The customer care executive mentioned, they will not be able to help in this regard. Attached the Bill details, Product details and snaps of the product with current conditions.

Request you to take required action to accept the return and refund the amount at the earliest. Thanking you.

Your faithfully,
Retty Antony