Rose N Cakes — did not receive the cake and roses and not getting a refund

Website:

www.rosencakes.com

They did not deliver the cake and roses they were supposed to, lied about it. They say they have delivered, however, at my university, i checked all the gates, and all the guards refuse to have received it at all. They say they had delivered it at the front gate of the university, to some guy named dev. However, the guy dev does not exist, according to the head of the guards at our uni and even if he had, they would've made the delivery guy write an entry. Therefore they are lying about it. There is no proof that these people delivered the cake, even the cctv footage shows that nobody came to deliver a cake. They claim that the guards told them that i wasn't available. First, this is not possible and second, even if it was, why didn't they call me? They had my number as well as my mother's number (Who had ordered the cake and flowers as a surprise for my birthday). Then the woman on the phone has the god damn nerve to argue and refuse refund because they delivered the cake. There is no evidence of this. They are fraud and kon people. She then blocked the numbers as well, after she couldn't come up with more lies. We need a refund. The company is a fraud organization, looking for easy money. They don't deliver and then don't refund. I need my money back. Do not order from rose n cakes as they would just eat up your money and run off with it. We want a refund.