Rose N Cakes — product was not delivered on required day and when delivered was all wrong

Address:	Hyderabad, Telangana
Website:	rose n cakes

THESE PEOPLE ARE THIEVES PLZ NEVER ORDER ANYTHING FROM HERE.
i ordered my 1 kg chocolate cake in advance on 28th aug 2018, to be delivered on 3rd sept 2018. NO delivery was received or even arrived at the given address and the company claimed that order was delivered and denied for any further information or help. The people were very rude and mean and unprofessional. after hours of requests and calls filing complaints on the mails they agreed to redeliver the cake the next day after my brothers birthday was over. i still agreed with this. ON 4th sept the next evening the order that was delivered was completely wrong and low quality. the order received was a 1/2 kg black forest cake in a cheap quality, where as my order was a 1kg chocolate cake and i paid for a 1kg cake, when asked they denied for any further assistance on it and clearly denied for any refund.
the money was my 1 months pocket money savings and even after ordering in advance i lost all my money and this cheap quality thing was delivered that too 24hrs late.

i demand a 100% refund for this extremely unsatisfactory service, and all the emotional and mental trouble i went through. and for the rude and unhelpful treatment recieved .