I have booked my HSRP and paid for home service in December 2020. The company keeps giving new appointment date but have not provided the number plate so far. I have written several emails, none of those ever got responded or even acknowledged by the company. Their call center keeps giving new date every time they miss the appointment. Here is the list of phone attempts I have made so far:
1st Feb 2021 – original date given at the time of booking, no show
5th Feb 2021 – revised date given by your contact center executive – (ticket # DLBMH0002278 & DLBMH0002385)
6th Feb 2021 – revised date given by your contact center executive over phone, no show
9th Feb 2021 – revised date given by your contact center executive over phone, no show (ticket # DLDMH0002278 & DLBMH0002385)
13th Feb 2021 - revised date given by your contact center executive over phone, no show – executive spoken to Ms Sarita
16th Feb 2021 - revised date given by your contact center executive over phone, no show – executive spoken to Ms Shivani (ticket # DLBMH0002278)
17th Feb 2021 – lodged fresh complaint in your contact center, executive spoken to Ms Priya, new dates promised 18th Feb and 20th Feb (same ticket #)
21th Feb 2021 – one vehicle got serviced on 18th, no one turned up on 20th, for the second car, revised date of 23rd Feb is given
24th Feb 2021 – no one turned up on 23rd, revised date of 27th Feb was promised
1st March 2021 – not serviced on 27th, revised date of 3rd March is given
4th March 2021 – not serviced on 3rd March, revised date of 4th March given
5th March 2021 – not serviced on 4th March, revised date of 8th March is given, which is also defaulted. I will be calling tomorrow again to get another date.
I will be complaining to the Ministry of Transportation next.
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