Royal Enfield — A Complaint about the Royal Enfield Motors Dealer - Balaji Motors , Tondiarpet

Address:	Chennai, Tamil Nadu, 600019
Website:	www.royalenfield.com

On 31st December 2016, i booked a Royal Enfield Classic 350 cc bike in My locality and the dealer name is BALAJI MOTORS, Tondairpet . After 40 days i make my full payment for my bike and i delivered my bike on 15th february 2017. But till now my bike haven't got registered from the RTO and the Dealer is very lethargic in processing the papers and they are treating the customers like us very bad and not responding properly after getting our full payment for the Bike and its my second bike, first one is Royal Enfield Electra 350cc the same issue i faced before 8 months ago. i never saw these type of worst, cheap, irritating and frustrating Royal Enfield dealer and the Balaji motors - Tondairpet is not a customer friendly, i would not recommend anyone to book a Vehicle in that dealer showroom. Making Business relationships with them is definitely going to spoil the reputation of The Royal Enfield Motors. This is a problem not only faced by me, but also with most of the customers. I can even quote an example of their lethargic behaviour which has happened in my presence, The RTO officials given the time for getting the papers signed by 2.00 pm but the RTO in-charge of the showroom even after the RTO officials had called the person but he came 20 minutes later to RTO. So i solicit you to necessary steps to improve customer delight services. Being the most reputed brand, you should have some corporate social responsibility for your customers and give necessary guidelines to these type of dealers for better customer compliance.

Regards

S.Karthikeyan
Chennai