Royal Enfield — about rsa and showrooms respond

Address:

South Sikkim, Sikkim, 737121

Guys it's nothing personal. I took my thunder x 350 cc from 2nd mile, pratap market, siliguri. My first impression was too bad coz they took so much of time, it took 2days and on 2nd day also they finally gave me the bike round 8pm so there wasn't a chance to look at it properly. Bike started giving some kinda problem on day one. First it started well but almost three times suddenly engine started missing and it got stopped. I called showroom first and they gave me the rsa's no and i called them, they showed me some directions and finally it started and i thought it's the only problem but again after half an hour the same problem happened but since i was given direction and in that way i reached home. After that, i had to go kalimpong to meet my daughter. I went well till i reached kalimpong and after an hour and so i come back, it was okay but on the way from melli checkpost to jorethang the roads are under construction and even its muddy and slippery too. Because of construction work there was heavy jam where i have to use clutch very often, that is quite obvious. After half an hour of jam finally i got good roads so i was going smoothly but suddenly the clutch stopped working, bike wasn't moving further. At that time also i asked for help to rsa but since it was 5.30 or 6pm they told me it's not possible to come and help me out. There was only one option left i. E to call my friend along with a bike fitter. Finally, they came and with the help of fitter i made it to home. Since you guys or even rsa told not to go to local bike fitter to fix up things. Keeping that things in my mind i called rsa and they send me the vechile which carried my bike to the showroom. That vechile also started coming to my place by 10am and finally reached here by 6pm. From here we can figure what kind of service u r providing. Interesting thing i wanted to tell u is they told me within 100kms range u don't have to pay a single rupees but they were telling me to give 1500rs. I'm telling u very honestly that i didn't have that money to give and as per their instruction it's free of cost, it made me so embarrassing. Anyways i didn't give them money. The next day i got a call with no decency at all, since it's a renouned company i didn't expect this kinda respond. The guy told me that my bikes clutch plate is completely gone n along with that other things also they need to fix and that cost me round 3500 rs. I dunno whether the guy is telling me the truth or not, and in a rude way too, like aap ka yeh huwa hain aur aap banwana chahengey ya nahin. Now i have no option. Listen, i dunno anything abt this and i thought it's almost like a mobile company's service centre where they even give new phones if it's sets problem. I too, i haven't done it intentionally and since re is a big motorbike company n most probably do the same. But i was really pissed with the kinda service re is providing to their customer whose bike is just 10 days old. I was really pissed off and i thought that i will write this experience in face book page and even i'll post in utube too. But i didn't coz i have enough decency. I thought it's not a matter of joke, we are paying this hefty amount of money too n i[censored] see the services, it's ridiculous. I'm not at satisfied at all. I'll definitely come to get it and i'll pay also but i'll do what i think of and further i'm not going to service centre for any problem rather i'll prefer to visit my nearest bike fitter to do anything. Really it's a very bad experience n very bad impression from ur side. Look i'm posting it for such a huge bike company and bcoz of this kinda experience the companies dignity goes down. I love enfield and i'm a fan of it. Earlier i had machismo too and that was hell of a nice bike. I told u that kinda neglegency will ruin the company's name and fame.