Royal Enfield — After sales service

Address:

Ahmedabad, Gujarat

Dear Sir / Madam,

With the heaviest heart would like to draw your attention that i am facing the pathetic after sales service form your dealership which are not competent enough to rectified any problem.

I have kept my vehicle to your workshop on 25th Nov’16 only for service without any kind of noise; but surprisingly in afternoon i got call from one of your service advisor who informed me that rear wheel bearing needed to be replaced as he found abnormal noise was found by him!!!

As i don’t want any compromise with my dream vehicle (GJ01SY0140) ; i have given approval for chargeable replacement of rear wheel bearings. (Even without any question).

Now after 13 days only; abnormal noise is coming in my vehicle which was never felt before the service; again i went to dealership today morning and now they are telling me for the required replacement of HUB!!! What a great service standard of your company !!! i gave my vehicle for smooth functioning and without any problem and you delivered it with the lots of abnormalities.

As my vehicle was not having any problem before service; i will not pay for HUB change it in Free of cost as it was failed due to incompetency of your technician ; or fix my old bearings again in my vehicle and return my money.

I hope someone sincerely look into it for the resolution.

Regards,

Deep Prajapati