Royal Enfield Complaints & Reviews

I am s. Sam jebadurai residing at no.10/57, vethakovil street, chettikulam post, tirunelveli district.

I have purchased a 500cc bullet bike on[protected] with a payment of rs.1, 64, 427 from d. G. Motors, door. No.7/14a/15, plot no.15, 16, abc nagar, opp. Tp shifa gold city, nagercoil road, thirunelveli-627 007.

My bike registration no :tn72 at6009.
Engine number:u5s5fpeko79427 and
Chassis number:me 3u 5s5foeko79427.

On[protected] the engine was ceased due to manufactural defect and immediately i have complaint to the d. G. Motors and i handled my bike to them. But yet now my bike complaint was not resolved. This is my favorite bike and i have maintained this regularly. So kindly request you to solve the issue.

Dear sir,
I was on ride from jaipur to leh via srinagar on my bike rj14hy8691 classic 350 on 11/05/2018 and i have a general checkup at fateh autos jalandhar and then from there we have a general checkup at venture thirdpole leh and we r going smoothly towards nubra, pangong tso and tso moriri after that we have a general checkup at shivam automobiles mandi where i met with mr praveen thakur who also washed my bike from there the problem rised after crossing 70 km i came to know that my bike headlight is not working. For which i called mr praveen on his personal mobile no.
‭[protected]‬ he said he will be there in 1 hour which i said leave and i have taken a led light from local shop and get it fitted on my bike by a electrician and we reached chandigarh there i again gone to service centre garg autos where i have a general checkup and i have told about the issue of headlight he said that there will be water in coupler thats why the fuse r getting fused and i changed the spare fuse and light get lighted after which we came to jaipur on 27 may 2018 and i have again the service at jms service centre sudarshanpura jaipur on 30 may 2018 after that the same problem arised of headlight on 1st june 2018 and i again reached at jms where when they opened the headlight they said the wiring was burnt and they have sent you a mail for warranty purpose. And they also said that the wiring was burnt due to extra light. I said thats it connection was directly from the battery but there service engineer shakti singh said that it was my fault. So please sir do something for that as i have only serviced my bike from the authorised service centre. I will not pay for that as it was not my fault as i have done according to the situation and please do something in my favour.
Thanking you
Abhishek saini
[protected]

Hi,
I purchased your a classic 350 bike on 13/04/2018 but from the date of the purchase i am having a lots of trouble with it. Now i am thinking that it have made a big mistake by purchasing this bike. When the bike was delivered to me it has several problem then i visited to authorized dealer shiv prabha auto-mobiles, buxar. They fixed problem but still a problem left. A loud weird noise starts coming from the engine. It sound like a generator is running. Again i went to the dealer and reported the problem to the representative, they asked me to leave the bike as their mechanic will check the problem. They returned the bike after few days but the problem was not solved. I visited several times to dealer but that was of no use. Now i am fed up with the sound of my bike and very disappointed with the royal enfield. I am thinking that i made a big mistake by purchasing this bike.

Requesting you to please do the needful and replace this bike as i have no hope that problem will be solved.
Looking forward to hear from you.

Vehicle details:
Registration no.-u3s5c1jb317222
Chassis no.- me3u3s5c1jb647863
Model - classic 350 red ditch blue bs iv

Thanks & regards,
Mr. Abdul rahman
Mobile: [protected]
Email: [protected]@gmail.com

Hi,

My self is satveer i am from noida, i have purchase my royal enfield classic 350 (Bs-iv) under the registration number up-16 bv-2592 bearing the chasis number / engine number as me3u3s5c2jc128127 / u3s5c2jc087290 respectively on date 06-april-2018 from solitaire automotive noida a-60c sector-63. During the purchase i get the information from dealer representative not the run the bike after 40-45 speed. I follow the instruction properly till the first services.

I make the bike first service on date 29 - april-2018 at 545 km. Under the invoice nu. Sli[protected]. During the service the silence bend pipe also get changed.

After some time, i admit my complaint to dealer as mentioned below.

1. Cut noise come at in engine without gear change on speed when we increase the race from zero to high. It was not available at purchase time.
2. Engine making more noise after the first service, which as not available at the purchase time.

Therefore request you to please note file my complaint and provide the solution at earliest.

Hope for good support.

This is to inform you regarding the issues i am facing with my new royal enfield himalayan.

From the past few days i was facing an issue where by bike was not starting.
As a result i called royal enfield road side assistance twice. This time my was toed to "brawn automobiles" shetala mata mandir road, opposite paradise garden, gurugram, haryana 122001.

I have got my bike serviced a week back at "manzil motors - royal enfield, 9 a, idc, mehrauli road, sector 16, gurugram, haryana 122001" and i specifically told them the whole story about this issue with the bike not starting. They have checked everything and did not report me any issue and it worked well. But 2 days later again it broke down because of the same issue.

Bike is still at service center and i had a word with the technician he told me that some part (Nakka) of the battery is broken and we have to replace the full battery it since it comes with the battery only.
I am seriously disappointed this is what i got after buying an expensive bike : (

This is my new bike and now feel nervous because i have used other bikes earlier as well and never faced such kind of issues at least for a few years.

Why this issue was not caught when i got my bike serviced a week back, since i have faced the same issue earlier too?

I am really bleeding right now because my bike is at the service center from the past few days and i have to take public convenience to commute to different places.

Hello,

I have purcahsed re classic 350 in august 2016 and i very rarely use the bike. Within this span of period it just complte 10000 kms and bow for regular paid service i have give my bike for service at venkata ramana automoiles in attapur for service on may 4th 2018 and paid 2600 for the service in which 1400 was the labour charge so from the 3rd week some tik tik noise has been started from my engine and when i visited...

We purchased classic 350 cc royal enfield ch no me3u355c1jd704058 e no u3s5c1jd360271 colour gun metal grey from lamba enterprises put ltd, opp metro pillar no 535, tilak nagar inv no inv[protected] dt[protected].
On 1st service at 563 km. Lamba workshop, subhash nagar. They admitted that bike has manufacturing defect.
Fault
Gear shift problem
Engine weird noise

The delivery of thunderbird 350x is not given as per the waiting period specified in the booking invoice. The queries to dealer are unanswered, royal enfield support gives a preset response every time that ' our sales team will contact you soon'. That 'soon' never comes.
The company is clearly not able to meet the delivery schedules as is evident from the complaints on this forum.
I booked the vehicle on 04.05.2018 (Through kaytee automobiles mahipal pur new delhi) with 45 days given as waiting period, which now seems will run into months.

Hello sir
I m ankit gakkhar i purchased royal enfield 350 cc from rajesh motors transport nagar i thing it was my first and last mistake in my life
I purchased 14 nov 2017 only 5 mnths complete i m very disoppinted with your wonderful service 3 service done by aditi motors tonk road seriously pathetic service no one help me
I have many issued but no one hear to solve my issues
Either staff and asisstmnt managaer service team aditi motors

Please help
Ankit gakkhar
[protected]

Dear Team,

Writing this email to you with a hope that this reaches a desk that can take an action.

I have booked a Thunderbird X - 500 on 6th May 18.

Mr.Rupesh Patil had confirmed that the delivery will happen in 20 to 25 days.

Suddenly he has disappeared and has stopped answering my calls and messages. After calling up 3 different people, I was informed that he has moved from the showroom and the new Sales rep is Mr.Rajan who is equally irresponsible and pathetic will manage my deal.

He had promised that the vehicle is reaching the showroom today, on 28th May and I can get the deliver in next 3 days.

He has stopped responding my messages as well and after trying hard, I have got no of Mr.Ravi Mangure who claims to be the manager (Not even fit for a customer facing role).

He had promised to check and get back, which after multiple followup from my side, informed a representative from showroom to call me and say that elivery will happen only after 10th June 18.

When I asked to escalate the matter, Mr.Ravi informed me that he is the senior most and there is no one above him !!!

I would like to highlight that I wanted delivery on 25th on my wife's birthday which did not happen. I insisted on 2nd June which is my parent's wedding anniversary, and now even that date is not possible.

From all my interactions with your staff, I get a feeling that my business does not hold any value to you guys, as a corporate You guys are too big, and cancelling the same also doesn't matter to anyone.

All the interactions have been full of arrogance and false promises and I wish to put this up on social media as well which very soon I will.

Request you to kindly confirm a date of delivery and if that's not possible, advise how do I cancel my booking.

Also would like to bring to your notice that your showroom has informed they will charge a 2% fee if I use my card to pay.

I am a banker my self and I know that the bank charges are not to be borne by customer.

I will make sure this thing is highlighted to consumer forum if the issue is not dealt with sensitively.

Please feel free to call me incase you need any more information.

Hoping for a support.

Thanks and Regards,
Pratik Vaishnav.

Dear sir,
I have complaint regarding not getting full payment receipt. I have paid 166739/-rs. To dealer and he gave me 163486/-rs. Receipt only. The difference of 3253/-rs. He refused to give receipt. I ask for that payment receipt he hasn't have any satisfied answer. I gave written complaint
With full details. But dealer don't accept that. After so many request so finally accept. I here with attached that letter photo. Pl. Do something. Give prompt reply.

The bike is 3 years old and just run around 27000 km. It's oil change and servicing is done regularly at 3000km intervals. Now there is an issue with the crankshaft and service station is advising to change it. Would like to know that royal enfield does provide this type of quality in bikes for a large amount of money. Kindly request you to solve the issue.
Bike model: royal enfield desert storm
Contact no. [protected]

I m big fan of re since long. Just bought thunder 350x. Yesterday did first ride of approx 100 km. Engine got so hot that i felt like my leg is burning while i was wearing shocks and full trouser. Please confirm if there is any manufacturing defect with this model i. E. With my bike. As it will always be very problematic to ride in shorts if engine produce so much heat.
Please provide quick response and solution.
Regards - kumar pandey. [protected].

Hello team,

I don't know how much valuable your customer for you, once they purchased the bike. However i am writing this email to you expecting some solution.

I have purchased royal enfield 500cc on september 2017. After 500kms my rear break issue started and i visited the service center (Whitefield, bangalore). They have replaced the break shoe and i have paid for it.

Again after 500kms issue started, i visited again and they have done cleaning of shoe and told me that its proper and issue started after 5, 10kms itself. This issue is keep on going till now. Its almost 4200kms now 3 times break shoe has changed, 4 to 5 time they have cleaned the shoe and given. Still the issue is not solved.

I have asked re team to give it in writing, if they are not able to solve the issue. Even i am not getting it. If you guys given it in writing i can go with local mechanics who has solution for the break issue.

I have visited more than 8 times till now and issue is not solved.

Does this mail can be taken seriously and try to solve this issue?

Thanks,
Mahesh

Hi,
I adv hrishikesh deshmukh, badmath, dist hingoli, maharashtra, took a re classic 350cc red bike from nanded showroom & since last 4 servicing i am facing miss firing problem & igine noise problem & many another & its not getting resolved since last one year so kindly look into it & resolve. And for recently i left it at royal enfield showroom i. E. Nandi motors, nanded & it's very irritating since one year for me to drive a bike like i am paid full amount one stroke & within these one year maximum time bike was at service station.
Kindly look into it & resolve it please.

Hrishi.

I was promised that delivery will happen within 45 to 60days. I patiently waited for this long. No intimation yet. It's very wrong on re part. I had a emergency of buying a bike yet suffered commuting and waited for re for 60 days and this is the way they payback customers. How can a company be so irresponsible? Is this exhibiting audacity, as people are blindly believing you?

My booking no. Bkng[protected]
Mobile : [protected]
Whitefield motors

Now they say it's 3 months. When you cant complete the production in time why are you taking orders and cheating customers.in this age brand value exists only if you r good at everything. Being worst at service you are damaging re brand name.

I am expecting my bike delivery within a week.

This is with reference to my booking order no: bkng[protected] dt.24.03.2018 at

Cvs motors
209/1, upper palace orchards,
Bellary road,
Bangalore-560080

As per the booking order delivery was 45 days but till date even after completion of 61 days no calls from the dealer on delivery. Naveen the sales manager (Mobile no : [protected]) at cvs motors confirmed to me 10 days ago that delivery will be done post 23rd may 2018 but today when i contacted him he has put me on a conference call with some unidentified person who was heard saying the delivery will happen in aug18.

Also the sales staff never pick calls or respond to several messages sent.

Please note will issue a legal notice if i do not get the delivery of the vehicle before 29th may 2018.

I bought redditch 350 on 6th august, 2017 in bangalore. There were 4 services free for my bike. Three services for my bike were done at below service centre.

Name : sairam autocraft royal enfield
Address : no. 102/1, outer ring road, b narayanpura, bangalore, bengaluru, 560016, india

When i went for the fourth service, i was charged with rs. 976/- with a comment that this is the 5th service of the bike.in the service manual, i already have my 4th service card intact. On showing the same, the employee showed a handwritten note with a false date of entry and that too on a random day at some other location. This is really absurd. I am attaching a picture of the service manual with the false entry.

Why do a shop would do my bike's service for free without a service manual? They are sticking to the handwritten note which is really false. You can see the picture and decide why would i do a servicing of my bike so soon when the servicing date is not reached, neither my bike completed the required kilometers.

This amit i have taken the classic 350 of before 9 month ago from few days from my bike meter not working and gear box also hard and suddenly bike off. I think royal en field was one of the quality product but with in few day i was getting rep ire i think my open was wrong i think now a days royal en-field no maintain good quality and not proper service and high charge

Dear sir / madam


I had purchased a royal enfield – classic 350 black bs iv on 13/09/2017 from kaizen motors – vytilla.

Complaint register number:cchoc[protected]
Job card no: 15587

This is the second time i am informing you about the complaint. Sorry to say that it was disappointing that till now i didn't get a positive response from you.

I recognized the noise from the vehicle for the first time on 3rd april while i was travelling to munnar for attending an interview, unfortunately i was not able to attend it because of the so called reason. I informed kaizen motors regarding the complaint and also brought the vehicle on the same day night itself the gm of kaizen motors mr. Shivankutty examined the vehicle and ensured the noise.
He asked to bring the vehicle, the next day, for the further verification. But the behaviour of gm was not good enough. Even though he knew the real complaint was manufacturing defect he didn’t take it in a serious way. I refuse to take the vehicle on the same day and the vehicle was ensured with a warranty period. After 5 days (9th april) they return back the vehicle after oil changing and engine works.

On 7th may the same problem was again noticed, i send the recorded video of the damaged vehicle to mr rahul hk, mr, shivankutty and service manger too, the service manger mr. Shony
Ask to bring the vehicle on 16th may. The sound was still present. Gm pacified me that he will immediately inform the head office regarding the complaint and also told a representative from the head office will come to verify the vehicle and asked me to accompany him. But the gm cheated me lying that the representative from the head office; but the person was actually from kaizen motors he unconditionally regretted that we can’t do anything more when i refuse to take the vehicle back, i registered a complaint (Ccshoc[protected] but they closed my registration even without contacting me or clearing the complaint

Now i really regret the amount i took to spend for this vehicle is a mere waste of time for approving a loan to get sanctioned.

Waiting for a valuable reply….

Vishnu ak

[protected]