Royal Enfield Complaints & Reviews

I got a new RE classic approximately 4 months back, and till now i was really happy with my bike. But from past couple of days i was observing some unusual sound while riding the bike. Yesterday when i was cleaning up my bike i found the regulator hanging down. On having a closer look i saw that the bracket on which the regulator is attached is actually broken. And that bracket is a part attached to the chassis. I cant believe that a great company's bike such as Royal Enfield has such a low quality material. Owning a Royal enfield bike was a dream for me from childhood and i still have a lot of respect for the company. I hope this issue of mine will be solved and it will be taken care of so as other people should not face the same problem.

Sir, I am antony from trichy - tamilnadu –india.i own a bullet 500, 2015 model.recently I ended up with a problem in the self start and and some noisy parts. I gave the bike to OXINA motors on[protected].they said that it should be replaced under the warranty to fix the noise.i told them to fix it and they called me by 2:00 pm the same day and told that the work is done and I can collect my bike.when I went there I noticed that the...

Hello
Im g. Kiran kumar reddy,
Residence of vishakhapatnam

Booking reciept no - 954

Booking executive - mr. Durga

Manager of servicing - mr. Gopal

Md of saran motors - mr. Vamsi

Vehicle registration no - ap31da 9334

Chassis no - me3u3k5c0fe779119

Engine no - u3k5c0fe779119

Model no - 800631

Model name - bullet 350 black

I had booked bike as on 07 11 2015 in saran motors and asked for a favour to my booking executive mr. Durga that any possibility of delivering bike by
11 11 2015 as i had birthday on that day and he asked me to ask md for that he too responded well and deliveried on 10 11 2015 by saying that its a test ride vehicle and it just rided for about 30 kms i agreed and ttok by thinking 30 kmsdoes not matters and by words he said

After using for few days i realised that some complaints regarding bike condition and i asked for that they said it can be rectified during my 1st servicing
I took my bike for first servicing as on 05 12 2015 and in job sheet filed complaints as
Problem in gear shifting, starting problem of kick start and it continued til my 3rd servicing
In mean whilei took bike for service as it not rectified as on dates

7 12 2015

12 02 2016 my second service

27 02 2016 as it not rectified

I became hopeless nd even arguement took place by me and manager gopal garu and he made a decision of opening the clutch cover for low pick up complaint and gear shifting by the chief mechanic named mr. Akbar he is the one who repaired til 3rd servicing from first
After examining for 20 min he made a conclusion that clutch plates had spoiled an i rejected for paying money as i had warrenty towards engine and mr. Gopal agreed for replacement of spares and they keptbike for nearly 5 days in service point and returned saying they replaced them

But later on sounds started emitting from tappets and crank shaft

I fed up and took for 4th servicing on 1 6 2016

I got shocked by words of manager saying that we will give warrenty only i[censored] people buy accessories as
Afety gaurds, silencers, mega wheels from showroom

I had doubt regarding this from when royal enfield has started giving warrenty to chennai made products in showrooms

I clearly refused to take my bike in such a condition and left

They asked some senior mechanic to observe and he made a clear notice that some parts to b replaced as
Cam wheels, head assembely, tappets, engine bearings and given me a price as 9000 in period ofwarrenty

As i had friend in service point let me known that is a well used trail bike and its first service had completed on 4 10 2015
I attached bills regarding everything

The funiest thing is they charged me by labour charge too as on 1st nd 2nd servicing

I had a doubt that im not new to enfield even i had my old enfield of 2009 model used for 4 successful years by me
Eve though complaints cant be in such a huge quantity

As i questioned my friend in service point he said truth that the head is been replaced by some electra silver in warrenty issues

They even took full amount of bike as if its fur and on road charges

They not even rectified any problem til today

O i approched u people for justice as even before at time of 2nd servicing i made a complaint regarding my bike

I completely fed up by service provided by saran motors

O
Im here to make a clear conclusion that either my amount towards my bike to be returned or replaced by new bike

Now u people are the decision makers of this issue nd it not just matter of a bike its a matter of reputation of a firm for about 115 succesful years since 1901

I think this issue can be enclosed before a span of 15 days

If any further clariications u can contact me by no-[protected]


Il feel very greatful i[censored] can give a perfect conclusion to my problem

A hopeful customer

A) From the day one using THUNDERBIRD 350, I was suffering a gear shifting problem. i.e: while shifting gear downward[protected] a heavy noise use to come out from the gear unit. I used to get this noise not all the time I shift gears but very often.
B) I had informed the showroom where I bought the byke at the time I got the registration and other documents, but they said ‘since this is not a major problem keep continue riding...

I was given my Electra for second service after receiving of no of calls from Service Center works manager on 21.6.2016. They told me that vehicle delivered on the same day. But on evening when I we went for delivery that female works manager at Service Center doesn't respond up half an hour and later says polish spray not available we can't deliver the vehicle. on second day also same problem continued. I asked to deliver the vehicle n she says pay the charges and gave a bill stating spraying charges.. I wondered, she only says spray not available and raised bill for spraying. And her behavior is also very rood when I asked for reason.. I am totally unhappy with this type of behavior at Service Center. I never thought Royal Enfield service like this. They are behaving like money suckers.

(S r motors) nagarabhavi bangalore

Booking no. Bkng[protected]

Booking date. 29/04/2016

High prearity mail...


Dear sir...

This is really irresponsibility works from showroom manager i was booked royal enfield classic 350cc bike on 29/04/2016

The showroom manager mr. Ramprasad. Ph: [protected]... He committed for me with in a month (30 days) we will give delevery but 2 months happend i didn't get vehicle delevery achuly i booked bike for my marriage vacation but he completely play with my sentiment i was regularly i only followed up him every time he giving wrong commitment.Intentionally... Because of the extra money he was going to fixed extra money from throug his seneriar incharge mr umashankar... He was very rude and rash directly he approach extra money from me for harry delevery... I hope i will get a solution for this problem from u people this is my humble request i want vehicle as soon...


Thank you...


Regards

Yogananda m

Ph. [protected]

Ph. [protected]

I went to service center 3 times for same complaint. Every time they said, problem resolved. You won't feel the pain here after. All the three times three different supervisor"S approached me. From my point of view issue is with fork. But they changed the handle bar twice. Still I am feeling the pain in the right shoulder. My father had old model royal Enfield and i am not newly riding the bullet.
I want to change the front fork assembly completely. To rectify this issue.

कृपया मेरा शिकायत आपसे है की मै बुलेट इलेक्ट्रा मोटरसाइकल आपके डीलर राजनांदगांव छत्तीसगढ़ शुभ-ऑटो से लिया हूं परन्तु मेरा गाड़ी मात्र 2700 किलोमीटर पर इंजन से आवाज़ आने पर आपके डीलर से शिकायत किया तब उन्होने कहा की इसका वाल गाइड का काम है अतः लेथ का काम करना पड़ेगा परंतु मेरे द्वारा यह कहनेपर की गाड़ी वारंटी पर है तब उन्होने खाली आइल बदल कर दे दिया जिसका बील नबंर SINV[protected] date 15.06.2016 है आप से अपेक्षा है की मेरा शिकयत जानकर जिसका सूचना देने की कृपा करेंगे

Tik tik sound from inside the engine. when i am talk about this with company they ask me to contact with service center and i am go there and no response from dealer and mecanics and ask me come sunday when i'm go sunday agency is close.my bike is 12-2052 model as this problem is from starting royal enfield give no reponse.i'm complaint last time after this i'm register case in court.if royal enfield read this call me for full information about problem and dealer who is not work properly.no is [protected]

Hi Team,

I bought a Royal Enfield on 15th April 2016 and it is close to two months now with Manufacturing defect. The Bike has spent 26 days in the service center and the issue still remains and I am now asked to contact CEAT Tyres to get the rear tyre replaced which is currently not in stock and there is no clue when it will be back in stock. My Bike is sitting without any registration. Please help to get this rectified or get it replaced.

Hi,

I have purchased royal enfield electra silver last year in march 2015 through soniya royal enfield, lbs marg, mulund west, mumbai. Due to in - appropriate warranty servicing by soniya my battery cover with lock, my toolkit and entire tool box got damaged with battery acid.

During my last warranty sevicing my battery was checked and refilled but the drain pipe was not fixed thus my entire tool kit includig tool box got damaged due to overfilling battery acid. Acid stains are clearly visible near the battery area and tool box itself.

I didnt notice immediately that because of no drain pipe this entire concern has happened., today when i asked the service centre (Soniya royal enfield, lbs marg, mulund west, mumbai) is there any drain pipe for this bike.. He (Vijay) bluntly said no.. Ther is no drain pipe with the bike.

Also since march onwards i have been following up for battery cover replacement but still no clue.

As soniya roya enfield has already said no for any sort of replacement would request your immediate support on the issue and earliest replacement of tool box (One with royal enfield logo), tool kit and the battery cover with lock.

Awaiting to hear from you.

Regards
Swapnil mohit
[protected]

Sent from samsung mobile

Hi, Recently purchased a thunderbird 350, and they have home delivered it in evening and the very next day morning the bike tyres both got punctured when we were about to take vehicle outside for a ride, contacted the dealer, but they said they won't be able to cover it, to change for new tyres and they just repaired puncture. Just wanted to know one thing, after paying ready cash and purchasing bike and not even ride it for a day, and they have home delivered it to us, how come it's possible to say they won't do anytg more than correcting punctured tyres.The staffs are not ready to even take phone and talk to the customer.

मेरी बाइक काफी दिनों से प्रॉब्लम कर रही है engine चैम्बर
से काफी दिन से मोबिल लीक कर रहा था तो मैंने रॉयल एनफील्ड भिवानी की एजेंसी में ठीक करवाई उस के बाद भी मेरी बाइक ठीक नहीं हुई मैंने फिर दुबारा इंजन की सारि सील चेंज करवाई मगर उस के बाद भी ठीक नहीं हुई पर आज मैंने दुबारा आठजून २०१६ को फिर से ठीक करवाई मगर फिर भी ठीक नहीं हुई मैं आपकी कंपनी की सर्विस से बिलकुल खुश नहीं हु मैँ बहुत ज़्यादा चकर काट चूका हु मगर कोई सुनवाई नहीं है और एजेंसी के सर्विस अटेंडेंट प्रीतपाल की तरफ से मेरी कोई सुनवाई नहीं है किरप्या करके मेरी बाइक को ठीक कर वाए और मेरी बाइक अभी वारंटी में है

Registration number dl12sf2365
E. No. U3s5c0ga980275

I have purchased royal enfield bullet electra from kaytee mahipalpur new delhi 110070 the engine was faulty and i have raised the complain for the same they temperorarily resolve the issues and now again the problem increased, now the engine sound is more worst and also there is leakage of oil from the engine.
I purchased the bullet in january and the issues started just after 15 to 20days of purchase

I hve registered the complain with their customer care also with complain numbers 160977 and one more.

I want them to replace the bullet as this one is faulty

Sir. My name is adarsh v sanjayan... Engine number : u3s5c1ge191801
Chaise no: #me3u3s5c1ge588781# temp no:kl/07/bx/temp/5475... Iam from kochi, ernalulam, kerala... Sir. Before 2 weeks (Date[protected] i take a new clasic 350 silver. But i dont get any helmet in royal enfild showroom...... I cant legaly register ma bike with out helmet, and tomarow kerala police arested me because o[censored]r company i have not an helmet... And i payd petty cash 500... I want royal enfild helmet... I[censored] dont take a action with in 2 days... Otherwys i will moove on legal.. Iam going to cort... "3 weeks a go i get an royal enfild bullet but no helmet..." showroom deetails :- 41/481 rajaji junction, chittoor road, ernakulam cochin 682035 kerala

Telephone:[protected]
Sales mobile: [protected]
Sales email: [protected]@hotmail.com maneger : sreejith... Booking salesboy : athul... My phone no:[protected]

I reported shoulder pain problem while driving my recently purchased royal enfield bullet 350 standard. In the beginning itself i reported the problem. They adjusted the fork and chain. They told problem rectified. But I faced that pain again. I told to change the fork. They are telling problem is not with fork. Still I am facing that pain, the pain is aggreating towards the back portion of the head. I am feeling tired even after riding 20 kms. Kindly help me get the solution for this solution.

Place bullet bought: Coimbatore Peelamedu Company showroom
Service center: Peelamedu
Service manager: Anirudh

Royal enfield quality is degraded.

My Mobile no:[protected]

I purchased a bike on 2nd march 2016 from royal enfield showroom named siddhi vinayak, saguna more, patna. The show room authority provided a dented bike to me which is hidden by a sticker. The dent situated on engine. When i complain to the showroom authority then they always replies that it will removed but
Not yet removed.
So i kindly requested to consumer forum to take thish issue on right way.
Thanks & regards
Sunil kumar
Mob. No-[protected]

Hi,
Myself rajkumar r, i am a sales manager & it means a lot to travel. Its only 11 months & after the 4th (Final) service the vehicle is getting worse than i heard & seen.
Exactly after 3months from the last service the vehicle's gear system got jammed & they opened the engine, but not closed properly, all my engine oil is leaking. When i asked they said its not that you think, it happens all the time.Interesting part is that i already changed my clutch cable twice.
I don't think its really happening.
These people ruining the company as well as the brand name. If it goes like this there won't be royal enfield bike's anymore.
Do something very fast o we all, especially you people will regret a lot.

I have royal enfield thunderbird 350, from starting the engine has knocking sound, After 4 servicing still the problem remain same. They are each time says that the problem are fixed but still the problem are occourred when i was running my more than 15 km. The engine has knocking sound like TIK TIK TIK has very loud sound.
The company was not respond any time when i was post the complained on site or at service centre.
So please help me out and give me solution.

Respected sir i bought Royal Enfield in the month Aug 2015.From very first i found a problem in driving .when i drive the bike my left arm start to pain .i told and complaint many times to the concerned dealer But they dont pay any intention on my complaint.i got all service my bike from agency every time i complained but no one is gave me any positive responce.So now m complaing you about my Bike.i think there is a problem in chasis of bike .i am facing the big problem becoz i need to bike for my daily routine work.so please pay intention towards my complaint.
My self
Rajesh kumar [protected]
STREET NO, 4 MALOUT
Registration no.PB 30 Q4858 CH.NO -, ME3U3K5C0FL933294
PURCHASED FROM
AMAN AUTO ZONE
ABOHAR 152116
DISTT. FAZILKA