Royal Enfield Complaints & Reviews

Hi Team,

I bought a Royal Enfield on 15th April 2016 and it is close to two months now with Manufacturing defect. The Bike has spent 26 days in the service center and the issue still remains and I am now asked to contact CEAT Tyres to get the rear tyre replaced which is currently not in stock and there is no clue when it will be back in stock. My Bike is sitting without any registration. Please help to get this rectified or get it replaced.

Hi,

I have purchased royal enfield electra silver last year in march 2015 through soniya royal enfield, lbs marg, mulund west, mumbai. Due to in - appropriate warranty servicing by soniya my battery cover with lock, my toolkit and entire tool box got damaged with battery acid.

During my last warranty sevicing my battery was checked and refilled but the drain pipe was not fixed thus my entire tool kit includig tool box got damaged due to overfilling battery acid. Acid stains are clearly visible near the battery area and tool box itself.

I didnt notice immediately that because of no drain pipe this entire concern has happened., today when i asked the service centre (Soniya royal enfield, lbs marg, mulund west, mumbai) is there any drain pipe for this bike.. He (Vijay) bluntly said no.. Ther is no drain pipe with the bike.

Also since march onwards i have been following up for battery cover replacement but still no clue.

As soniya roya enfield has already said no for any sort of replacement would request your immediate support on the issue and earliest replacement of tool box (One with royal enfield logo), tool kit and the battery cover with lock.

Awaiting to hear from you.

Regards
Swapnil mohit
[protected]

Sent from samsung mobile

Hi, Recently purchased a thunderbird 350, and they have home delivered it in evening and the very next day morning the bike tyres both got punctured when we were about to take vehicle outside for a ride, contacted the dealer, but they said they won't be able to cover it, to change for new tyres and they just repaired puncture. Just wanted to know one thing, after paying ready cash and purchasing bike and not even ride it for a day, and they have home delivered it to us, how come it's possible to say they won't do anytg more than correcting punctured tyres.The staffs are not ready to even take phone and talk to the customer.

मेरी बाइक काफी दिनों से प्रॉब्लम कर रही है engine चैम्बर
से काफी दिन से मोबिल लीक कर रहा था तो मैंने रॉयल एनफील्ड भिवानी की एजेंसी में ठीक करवाई उस के बाद भी मेरी बाइक ठीक नहीं हुई मैंने फिर दुबारा इंजन की सारि सील चेंज करवाई मगर उस के बाद भी ठीक नहीं हुई पर आज मैंने दुबारा आठ जून २०१६ को फिर से ठीक करवाई मगर फिर भी ठीक नहीं हुई मैं आपकी कंपनी की सर्विस से बिलकुल खुश नहीं हु मैँ बहुत ज़्यादा चकर काट चूका हु मगर कोई सुनवाई नहीं है और एजेंसी के सर्विस अटेंडेंट प्रीतपाल की तरफ से मेरी कोई सुनवाई नहीं है किरप्या करके मेरी बाइक को ठीक कर वाए और मेरी बाइक अभी वारंटी में है

Registration number dl12sf2365
E. No. U3s5c0ga980275

I have purchased royal enfield bullet electra from kaytee mahipalpur new delhi 110070 the engine was faulty and i have raised the complain for the same they temperorarily resolve the issues and now again the problem increased, now the engine sound is more worst and also there is leakage of oil from the engine.
I purchased the bullet in january and the issues started just after 15 to 20days of purchase

I hve registered the complain with their customer care also with complain numbers 160977 and one more.

I want them to replace the bullet as this one is faulty

Sir. My name is adarsh v sanjayan... Engine number : u3s5c1ge191801
Chaise no: #me3u3s5c1ge588781# temp no:kl/07/bx/temp/5475... Iam from kochi, ernalulam, kerala... Sir. Before 2 weeks (Date[protected] i take a new clasic 350 silver. But i dont get any helmet in royal enfild showroom...... I cant legaly register ma bike with out helmet, and tomarow kerala police arested me because o[censored]r company i have not an helmet... And i payd petty cash 500... I want royal enfild helmet... I[censored] dont take a action with in 2 days... Otherwys i will moove on legal.. Iam going to cort... "3 weeks a go i get an royal enfild bullet but no helmet..." showroom deetails :- 41/481 rajaji junction, chittoor road, ernakulam cochin 682035 kerala

Telephone:[protected]
Sales mobile: [protected]
Sales email: [protected]@hotmail.com maneger : sreejith... Booking salesboy : athul... My phone no:[protected]

I reported shoulder pain problem while driving my recently purchased royal enfield bullet 350 standard. In the beginning itself i reported the problem. They adjusted the fork and chain. They told problem rectified. But I faced that pain again. I told to change the fork. They are telling problem is not with fork. Still I am facing that pain, the pain is aggreating towards the back portion of the head. I am feeling tired even after riding 20 kms. Kindly help me get the solution for this solution.

Place bullet bought: Coimbatore Peelamedu Company showroom
Service center: Peelamedu
Service manager: Anirudh

Royal enfield quality is degraded.

My Mobile no:[protected]

I purchased a bike on 2nd march 2016 from royal enfield showroom named siddhi vinayak, saguna more, patna. The show room authority provided a dented bike to me which is hidden by a sticker. The dent situated on engine. When i complain to the showroom authority then they always replies that it will removed but
Not yet removed.
So i kindly requested to consumer forum to take thish issue on right way.
Thanks & regards
Sunil kumar
Mob. No-[protected]

Hi,
Myself rajkumar r, i am a sales manager & it means a lot to travel. Its only 11 months & after the 4th (Final) service the vehicle is getting worse than i heard & seen.
Exactly after 3months from the last service the vehicle's gear system got jammed & they opened the engine, but not closed properly, all my engine oil is leaking. When i asked they said its not that you think, it happens all the time.Interesting part is that i already changed my clutch cable twice.
I don't think its really happening.
These people ruining the company as well as the brand name. If it goes like this there won't be royal enfield bike's anymore.
Do something very fast o we all, especially you people will regret a lot.

I have royal enfield thunderbird 350, from starting the engine has knocking sound, After 4 servicing still the problem remain same. They are each time says that the problem are fixed but still the problem are occourred when i was running my more than 15 km. The engine has knocking sound like TIK TIK TIK has very loud sound.
The company was not respond any time when i was post the complained on site or at service centre.
So please help me out and give me solution.

Respected sir i bought Royal Enfield in the month Aug 2015.From very first i found a problem in driving .when i drive the bike my left arm start to pain .i told and complaint many times to the concerned dealer But they dont pay any intention on my complaint.i got all service my bike from agency every time i complained but no one is gave me any positive responce.So now m complaing you about my Bike.i think there is a problem in chasis of bike .i am facing the big problem becoz i need to bike for my daily routine work.so please pay intention towards my complaint.
My self
Rajesh kumar [protected]
STREET NO, 4 MALOUT
Registration no.PB 30 Q4858 CH.NO -, ME3U3K5C0FL933294
PURCHASED FROM
AMAN AUTO ZONE
ABOHAR 152116
DISTT. FAZILKA

I have purchased my electra 350 engine no. 046744 and chassis no. 046744 on 15/05/2016 from outer delhi motorcycles retail invoice no.Inv[protected] dt 15/5/16 further i state that my bike was in used condition, front socker leaking and oil coming from my engine seal leaking so i am not satisfied with your dealer kindly look into matter i want my bike in good condition if not possible return my money
Thanking you
Vp tyagi
[protected]@gmail.com

I would like share my concern about my New Royal Enfield Thunder bird 350.
It is not even a Month since i owned my bike and only thing i am doing is visiting your service station once in 3 days I am hurt by the service RE offers, I wrote to your customerservice Mail ID, I got response but Hardly anything was done about it;I am dishearten to know that RE provide such poor support, Bike never fell nor did meet with an accident, I took care of it like a baby and still Angel Light just fell off; and the chronic whistle noise is never fixed, I hear lame excuse like such issues are common, , please note I paid 1.66L of hard earned money . Please respect my concern and feelings. I am really hurt by the way RE treat customers; I have followed every instruction to maintain my bike and as a reward i get this .. I request you to provide your CEO's Mail Id.

Hello Team,

I own a Royal Enfield ( Electra 350 cc ) and I am proud to be part of Royal Enfield Family. I had lot of struggle to get my Royal Enfield as I am passionate to drive it.

I had a bad experience with the service I got when I went for paid servicing in Vijayawada ( Mahalakshmi Motors ). I see major security breach which is being appreciated by manager itself. I got my bike with a different key which was working to unlock my ignition. Surprised to know that we can unlock the ignition with any other Royal Enfield key. When I asked for the same I got to know that it’s a known issue in Royal Enfield and can be ignored. I am tangled to understand a company like Royal Enfield have such an arrogant employees who cannot address my issue, Instead asking me to replace the key with my own expenses.

Not sure the manager of Mahalakshmi Motors was not even aware of the issue till I brought into notice to him. Just want to understand that is that a really known issue for replacing the keys after service which was told to me by Royal Enfield Manager? If yes please let me know the same. Is this a Royal Enfield Norms or is that Mahalakshmi Motors prepared their own norms?

This needs to be addressed ASAP else the prestige we hear about Royal Enfield will be defamed by few people like Mahalakshmi Motors.

You can reach me on [protected] or via [protected]@yahoo.com.

Regards,
Ramesh Aluri

I have a thunderbird-350 and it’s just 1 year (May 2015) old and 5000 km in the meter. Engine leaks oil when parked and where ever it is parked. Have taken it to the service center (Sai ram near mahadevapura in bangalore) twice with no respite. Apparently the oil seals have to be replaced and it was replaced and they charged me for that twice and did not make any difference, it still leaks. I never had such worst experience with any other auto service centers. I hope guys are listening to your customers. Don’t think your products are so superior to protect you from the worst customer service your service centers are offering to your customer. It’s real pathetic….

Dear sir/ma'am,
This is to bring to your notice that i have been facing troubles with my new royal enfield bike. The issues are as follows
I) the vehicle keeps vibrating when accelerated at 55-60 km/hr.
Ii) milleage is not satisfactory at all.
¡¡¡) smell of petrol after riding..
¡v) the ride is not satisfactory at all
Though these issues including the problem with the brake pedal were already reported, there were no improvements in the services. The issue with the brake pedal was resolved only after the complaint was given the second time. This is really unfortunate as the vehicle is recently purchased. Thereby i request you to take actions regarding the complaint at your earliest.
Thanks & regards,
Vineeth.

Good day,
On 18.06.2016 my Thunderbird bike was on for service at Trupti motors, Bhubaneswer at 1030hrs. and they had promised me to come and receive the bike at 1600 hrs but when i was present at 1630 i found my bike was untouched . i lost my temper and requested to show their complain book but they assured me that we do not keep or register complain. please note it was my second time that this happened hence i am registering my complain and wish to see this not happen with any royal Enfield lovers.they do not write the approx amount that i can be charged during receiving and do not accept cards hence it is also difficult to keep money which i can come with for service.
. wishing my words don't go directly to recycle bin.

tks brgds

manas rarath
[protected]

I had booked my bullet on 22 March2016 my model was 350 classic lagoon .
There was one bullet available but the dealer has not given he has given that bullet to his own customer .
He said to wait for 15 days
We had waited
Then again I went to showroom but dealer was just ignoring me there was new bullets in showroom all the people's were getting there bullet in 6 days or in 10 days but I didn't get he kept on ignoring me saying the nonsense excuses telling to talk at this number. This nd that again one month I waited he keep on ignoring me there was 50 persons who get there bullet on time he was giving his own customer first nd telling me to wait for 14 days 15 days next month..I keep on waiting..one day I asked the final date he said on 20 May 2016 but on this date also he didn't gave my bullet (rajiv) he always give bullet to his owner customer first and ignore the they person who booked their bullet through sandeep.I also booked through sandeep lots of waste of money on my mobile phone by calling here nd there he still said to wait one more month I m feeling annoyed now ...in jsr one two showroom nd he is taking advantage of this...everything has limits he doesn't know to talk to their clients please do some to him ...I want that bullet in 15 days Ab very poor service of royal Enfield I can say it was my first time I m buying nd my experience is very bad ...they don't follow Their own words nd policy

Oil tank change
Maine 7.5.16 ko new royal enfield 350cc liya tha... Uska number hai... Hr 99 yk (Hu) temp 3523...
Jb maine bike liya us time uske oil tank pr paint ke kuch dane dane show ho rhe the... Jb maine dealer ko bola to dealer ne kha ki bad me change kr denge but wo dealer change krne ke liye bilkul mna kr rha hai... Plz help me now...


Dealer adress.= monga automobile
Anaj mandi, g. T road panipat haryana,.
Mob.[protected], [protected]

Oil tank change

I give the complaint for engine noise on 12.5.16, they told that they rectified the problem and they changed the clutch plate and asked me to come and get the bike. When i went to get the vehicle, the engine noise has not been arrested. I discussed with the service advisor agathiyan, job card no:30227, he says that its engine problem and warranty is available & give him 10days to rectify. He misbehaved with me & responded badly which makes me so hurting. Take action against them or if i will go legally.