Royal Enfield Complaints & Reviews

I am Amaresh from Jamshedpur. I have ordered a royal enfied electra 350 silver colour at "aruna motors" adityapur pin- 831013, Jamshedpur on 18th dec 2014. The dealer has kept me waiting since then and I have not yet got any conformation regarding its delivery. Dealer is now stating that eicher motors are not manufacturing silver colour royal enfield electra any more. Dealer is now forcing me to buy a black colour royal enfield electra. this is very frustrating waiting for 5 months in futile.

Hi I am GURUNATH GOVIND owner of Royal Enfield black classic 350. On September 1st 2014 I purchased royal Enfield classic 350 from TEKNNIK motors, Bangalore .I had clutch and gear issues in the beginning. I left the bike for the 1st service at Teknnik motors, Indiranagar and complained them about the gear & clutch issues. Around 2000kms I started hearing a strange noise from the engine & this noise was different from tappet or knocking sound. So to solve this issue I left my bike at H.S.R service centre Rajajinagar for my bike’s 2nd service and at H.S.R centre they told me that there was some issue with the rear wheel hub & hub must be replaced but the hub was out of stock and asked me to wait for few days. I had to call them daily to get update about availability of the hub and they showed negligence and they never bothered to reply to my call or update me. After 25 days they told the hub was available and asked me to get bike at service centre (H.S.R) and once I left the bike they checked and said we shall replace it during the 3rd service. And the noise from the engine & tappet sound increased a lot. So during the 3rd service at H.S.R service station I complained them about the following problems 1) Strange noise being heard from engine. 2) Gear shifting issue 3) tappet sound from the engine was more 4) rear hub problem 5) mileage drop And they told the replacement of HUB wasn’t necessary and they have fixed with a pin. After the service none of the above issues were solved &when I complained about this to the service manager of H.S.R he quoted” I have never ever heard such a noise from any of R.E bike engines till today”. Service centre gave me a call stating that we will solve your issues leave the bike at H.S.R service centre. I had already left my bike 4 times in the span of 3months at service centres 1st service during September, 2nd service in month of October, 3rd time for hub replacement & servicing in month of November. In spite of leaving my bike several times none of my issues were solved. The H.S.R service station offered me a pathetic and very poor service and they didn’t respond to any of my problems. Again the tappet sound from engine, strange noise from engine, clutch issue, gear problem, low mileage were the problems faced by me after 3rd service and the H.S.R service station gave me a call for the feedback of the service and I complained them about the issues I am facing and they asked me to leave the bike again for few days at H.S.R service centre. In spite of leaving my bike they didn’t solve any of my issues. None of my issues were solved even after 4 services. H.S.R service station gave my bike the worst service. Since my bike had reached around 6000kms I left my bike for 5th service at C.V.S motors and complained them about 1) Strange screeching sound from the engine. 2)Loud tappet sound 3)Low Pick up 4) Mileage drop 5)issue with gear shifting Inspite of leaving my bike at service station for 2days my problem wasn’t solved and I called C.V.S motors and they asked me to leave the bike for a week and they will sort out the issues. The mechanic from C.V.S motors told me that there was some issue with cam wheel. After a week they told they had replaced gasket, bearings of the engine. Inspite of those replacements I was able to hear that strange noise from engine & tappet sound problem still continued. Again I left my bike at C.V.S motors in month of February to solve those issues but none of those issues were solved. They asked me again to leave the bike for week and I left it. But the bike was left unattended for 3 days & after 3days only they worked on my bike. The mechanic from C.V.S motors told me to ride bike for 1000kms & the sound from the engine would reduce, but in spite of doing so the issue wasn’t solved. There was additional problem with existing problem there was a rubbing noise of chain when bike was rolling in neutral & this problem I started facing after 5th service. So during the 6th service at C.V.S I gave this following list of problems I faced 1) tappet sound from the engine 2) chain rubbing noise 3) mileage drop 4) strange noise being heard from engine 5) less power 6)Screeching noise when accelerated But none of these issues were solved. I had to leave my bike for 7th time in the span of 20days and when I had left my bike it had covered only 8200kms with same issues 1) tappet sound from the engine 2) chain rubbing noise 3) mileage drop 4) strange noise being heard from engine 5)less power 6)Screeching noise when accelerated. This time my bike was at service centre for 9days. The service centre told they had changed piston head, crankshaft & they had changed bearings & they had serviced on tappet & valve servicing. All the time had to pay for the service & none of my issues were solved. And I told I have issues with clutch and engine the mechanic at C.V.S told they have no clue about those engine issues. I even mailed about the poor service to C.V.S customer service but they never replied. After seeing the pathetic condition of my bike & poor service offered by C.V.S motors I mailed a complaint letter to Mr.Armugam (manager of c.v.s motors), Mr.Mayur (proprietor of c.v.s motor), Mr.Ashok Malagi(territory service manager), Mr.Satish Kumar(regional service manager) & I got a call from Mr.Kodanda(PR manager of c.v.s) to help me & my bike. When I again approached Mr.Kodanda he test drive my bike and acknowledged the weird sound from the engine and tappet noise and knocking noise and clutch assembly issue. So I demanded for replacement of my faulty engine & Mr.Kodanda got in touch with Royal Enfield engineer & set an appointment to meet Mr.Prashanth (territory service manager) on 21st April 2015. Mr.Prashanth got in touch with me and told me to get a 2nd opinion from Brand store Royal Enfield center near Jaydeva. During this waiting period after services in c.v.s I faced many more issues with the bike 1) tappet sound from the engine 2) chain rubbing noise 3) mileage drop 4) strange noise being heard from engine when accelerated. 5)less power 6)no pick up All these issues have been acknowledged by both c.v.s motors & brand store near Jaydeva. Each & every time I had to call each & every executive but none of them bothered to give me an update or tried to solve my bike issues. On 21st April a meeting with Mr.Prashanth was fixed and Mr.Kodanda was supposed to update me about the meeting but neither Mr.Kodanda nor Mr.Prashanth bothered to reply to my mails or calls. I called them several times but none of them picked. On 22nd April Mr.Prashanth told he was busy so he couldn’t fix any appointment for meeting me. Both service acknowledged my bike’s engine as a faulty engine. On 24th April I was supposed to meet Mr.Prashanth at C.V.S motors but service center people told that he didn’t turn up. And I showed the manager of c.v.s motor the oil leak issue & noise from engine & tail lamp light had some problem. And I asked the mechanic of c.v.s to fix tail lamp but he refused to do it & asked me to get the bike next day to fix the lamp. So I myself had to fix the tail lamp by changing the bulb which took 5mins. The mechanics & service engineer at c.v.s are irresponsible & arrogant and they are not helping me in solving any of my problems. On 26th April the bike engine shut down abruptly in the middle of the road on the highway and I had to push my bike for 6kms to bring it to safety. I called the representative of c.v.s but he didn’t even bother to receive my call. I called several times on 27th April to c.v.s motors but none replied. Later I called Mr.Kodanda & he told me he was off duty and he would talk to manager & send some mechanic to my place to repair my bike. It was hectic for me to call every one of them several times. Mr.Vasanth a mechanic of c.v.s came down to my place and told there was some problem with my engine so only not able to start my bike. he told he would come back in the evening and try to fix the bike if not the bike have to be towed down to service centre. Mr Prashant the TSM of Royal Enfield took the responsibility to solve all the issues and I quote he told that he will replace the engine if the same issue is repeated. I got my bike on 6th of may. There were few issues still with the bike and they told me to ride it for few hundred kilometres and update the status. I was promised that all the issues have been sorted and if the same issue is repeated they will replace the engine. They had replaced the crank shaft, bearings, piston head, rear wheel hub, bore of the engine. I have a picture of the parts they said they have changed, which I have attach in the mail. Now, after riding the bike for few hundred kilometres all the same issues like strange noise from engine, sound from shocks and suspension and all the same issue which I mentioned above started to appear again. This is the pathetic service and promise from the TSM of royal enfield. Mr Prashant is so irresponsible that he was least bothered after I took my bike and never answered my calls when the same issues were appearing with the bike. I, took my bike AGAIN to the service center demanded for a replacement and Mr Narasimha the manager of CVS Motors And Mr.Pavan the assistant manager did not replace the engine gave all stupid reasons and promised me to solve all the issues, I left my bike there once again on 11th may and collected it on 14th may . I demanded for an extended warrenty but Mr Narasimha and MR Mayur the proprietor were least bothered about the situation and told me it will never happen again. I would like to remind you that this is the 9th time I have given my bike for repeat repair job in royal enfield service station in 7 months. Mr. Mayur, Mr Pavan and Mr. Narasimha did not listen to my concerns and were not bothered about my condition and my bikes condition. Now, its been 8 days I bought my bike from CVS motors and 5 more issues have started and these are the issues I have been complaining from 5 months and 9 services. 1) Sound from shocks and suspensions. 2) Strange engine noise after I reach 50kmph and overheating of the engine. 3) Mileage has dropped to 30 kmp/l 4) Rattling noise from the rear wheel 5) Not shift gear especially from 1st to 2nd. 6) Loud noise from the engine when shifting to 1st gear. All these issues is repeating since I bought the bike and no one in CVS or Hsr or Teknnik motors is able to solve the issue and the mental trauma I have gone through after purchasing the bike for 1.5 lakh is unbearable. When they repair the bike they told me they will test ride my bike for 200-300kms and give it back, but they took me for a test drive in heavy traffic. I am facing all the above mentioned issues after the bike gets heated up and I have told this all the 9th times but no one seems to understand it and one more thing I would like to mention is all the staff of CVS and Royal Enfield is so unprofessional and lie to every customer. When they know they have done a mistake they won’t man up and agree the mistake and do the needful. They always come up with reasons blaming the authorised service centres or someone but will not do the needful to solve the customer’s issue. They don’t have the basic manners of responding to a call or a message. I have gathered all the documents for filing a complaint against Royal Enfield and CVS motors. I have approached a public news channel also regarding what Royal Enfield and CVS motors have done to me and the kind of service they have given to me and they are willing to help me regarding my problem. I will be sending a copy of the complaint to the local police station regarding this . You all have cheated me and have been playing with my time and money from past eight months and I was very patient till now, but now I have understood that I am dealing with a bunch o[censored]nprofessional, unethical jerks. The pathetic servicing and negligence shown during the service are the reasons for bike’s condition. My bike has seen more service station days than highway. Everyone from the mechanic, service manager, TSM, the manager from the brand store including the CVS proprietor has agreed that the bike is faulty and no one knows how to fix the issue. I have paid 1.5 lakhs for the bike and you all are responsible for cheating me by selling a low quality faulty bike for my money. My bike is not a test dummy to try all your bloody experiments on it, I have paid the money and I want the right product. I WANT ROYAL ENFIELD TO TAKE RESPONSIBILITY FOR SELLING ME A FAULTY BIKE AND I WANT THE BIKE TO BE REPLACED OR I WANT THE ENTIRE MONEY FOR MY BIKE TO BE REFUNDED IMMEDIATELY. Gurunath Govind gurunathg.[protected]@gmail.com

I have Electra 350. i got my bike in November-2014 & traveled almost 9000km till date. i m facing poblem of spokes damaged 2 times. 1st on 6500km & 2nd 8000km. & now its again band ( on the way to broken ) I need my bike defects free. i dont have proof but i have all bills.

I triloksingh maan.I purchased royal Enfield classic-350 Dt.of[protected] from Dev motors Rajkot its R.T.O.registered no.GJ-03-HM-5400 It's problem is in my vehicle engine is leakeged from engine and we are not satisfied for reparing than what can I do? Plese guide me

I Have purchased A Royal Enfield Electra 350 From Gulzar Motors, Sirsa haryana in june 2014. I am having major problems from the very next day onwards of the delivery date.. 1.Engine noise. I have purchased my bike in june-2014. Still these issues are not resolved. I have given my bike to gulzar motors more than 10 times. They will keep my bike in service centre for more than 4-5 days. I have sent many mails to Royal enfield, but nobody was taking responsibility to fix this issue. After that bike is vibrating too much Again I went to gulzar motors, still issue is not resolved.

Hi, I have done my fifth services for my classic 500 RF bike from St: Mary's Ernakulam. I have given my bike to them on 19th April ad Return it on 20th April. Major issues i have mentioned problems in wiring and fuse. Also there are some noise from the engine, need to check the break (break has to check in a normal service and its base line expectation). After this service I went for a trip. I have understand that they have not even done...

hello sir\madam i am tarun from delhi budh vihar i booked my bike dated on 27/03/2015 from Soni Automobiles Khasra no.149 mangol pur khurd delhi-110083 mr. sokeen owner and store manager mr. suresh ji commeted me for sure delivery of my bike on april last week but still they not give me my bike even they dont hv i idea how to behave with custmers n now they said we will deliver your bike on june end how can a custmer wait too much n even they guys r sell thier bikes in black in the time of booking sokeen ji told that if you give me 10000 extra then i will give your bike within 10 days .. pls take action on them or i will go to police station n submit FIR on soni automobile and royal enfield

Hi, This is regarding my complaint number 150967. As you already know I had issues with the digital meter and I had a word with your Territory Service Manager Mr. Akhil Mishra. So when I met him on 20/04/2015 at 11:00AM that time he told that it will take ample lot of time to fix the issues which was not told to me before hand. So when I visited again on 25/04/2015 he told me that all the digital meters arrived at his center are not in working conditions which shows the callous attitude your staff is having towards customer satisfaction and also at the same time I lost my helmet in your service center premises(Brawn Automobiles) where one of the cctv cameras was not working and other one's lens is not clean so nothing is clearly visible from it so as to identify the thief. This whole drama happened is well known to Mr. Akhil Mishra. Can i know who will pay for the helmet that i have lost now? Following are the problems which i am still facing after the service done from your authorized service station. 1. The chain set is making noise. 2. There is lot of vibration in fuel tank after the last service done from your authorized service center. 3. The rear view mirrors are vibrating at the speed of 40-45 ( MENTIONED IN THE LAST MAIL ALSO ) but no solutions are told to me to as of now regarding this issue. 4. Also i doubt the quality of the clutch wire in my bike as it is broken down twice in 3 months. 5. There is oil leakage from my bike's engine which was told to me that it is normal and it can be fixed so can you recheck it again because i don't think it happens in every Royal Enfield's bike. Apart from all this I registered the first complaint in feb. It took almost a month to start work on it. This whole episode is now hell lot of frustrating for me. If now all the problems are not resolved, I will register a complaint in consumer court showing all these mails as a proof of the words we are having. I am waiting for reply from your end regarding the theft of my helmet and above points that i have mentioned.

Hi Team, I bought Royal Enfield Thunderbird (350cc) from one of Royal Enfield Dealers- Dhone Automobiles, Ashirwad Complex, 32 Adarsh Nagar, Market Yard Road, Pune - 411037 (Maharashtra) on[protected]. Bike Details: Chassis No: ME3U3S5C1EH093594 Engine No: U3S5C0EH541574 Model: Royal Enfield Thunderbird 350 . Regn. No:MH12LN8667 Problem Details: Oil Leakage from RH cover & Grommet rubber. Also there is some straining & squeaking...

On 14/02/2014 I've purchased brand new ROYAL ENFIELD THUNDER BIRD 350 CC bike in Cash from the N.P AUTO local dealer in GANDHIDHAM- Kutch, Gujart From the very 1st week me & company dealer found the error of irritating engine noice. Till date I've put my bike to the dealer's point more than 7 times for the same repeated problem. Attached job card clearly state that " REPEATED PROBLEM OF ENGINE NOICE SINCE PURCHASE OF BIKE. 6 TIMES ALREDY REPAIRED ( STILL NOT RESOLVED ) Every time company dealer & representative commit that this noice will not be repeated in the future & every time they found the same noice again & again. It seem that company is not keen to resolve the same repeated problem. Company every time send the new employee for this repeated problem & I've given the time to each & every new person. Every time they took my bike for almost 20 to 25 days to resolve the problem but the result is zero till date. Now I'm totally fade up & ruined my charm for riding this bike. Kindly guide me how to fight against the company.

I HAD BOOKED MY VEHICLE ON JAN 5TH YOUR LEHANA MOTORS IN ONGOLE PROMISEDTO GIVE THE VEHICLE IN 3 MONTHS BUT NOT YET DELIVERED AFTER 5 MONTHS . WHEN YOU PEOPLE CANT DELIVER THE VEHICLE WITHIN 3MONTHS WHAT IS THE POINT OF BOOKING THE VEHICLE

Dear sir/madam, I had booked for CL350 (black) on 5th Nov 2014 in accelerate motors, Rajarajeshwarinagar, Bangalore. During booking they told me that bike will delivered within 5 months of booking time. But when I contacted after 5 months, they told me to wait further some time. I wisited the showroom on 25th April 2015 & asked them to deliver the bike as soon as possible, & I also told them to cancel my booking if you cant deliver soon, because I dont have any vehicle to commute daily to my wor place & need my bike as soon as possible. Then they told me to pay the amount by 25th April. As they told I paid full cash on evening of 25th April (approximately 1, 49, 000/-). Now they promised me that they will deliver the bike within 7 day of pay. Even after 7 days I was never contacted by any Royal Enfield personel. Once again I contacted the showroom, & once again they promised me they will deliver the bike by 8th May. Once again when I visited the showroom on 7th May, & now they are asking further more time to deliver. What Royal Enfield doing with my money?. Am frustrated by the customer care of Royal Enfield even before the delivery of bike, & I lost all the respect for the Roya Enfield. I hereby informing Royal Enfield that am going for consumer court, no matter what.. Details of my complaint: Showroom: Accelerate motors, Rajarajeshwari nagar, Bangalore. Name: Manoj kumar. M s/o Mahadevu Contact No: [protected] Model booked: Classic 350 (black) Booked date: 5th Nov 2014 Full Amount paid on: 25th April 2015.

I have bought my royal enfield classic 350cc before a year, I have bought my bike in the name of C LINGAPPAN which is clearly mentioned in RC BOOK, but they are providing me the service invoice in some other name (ie., KARTHIK), Already I have completed 3 free service, I have asked them to provide the invoice in my name but they are excusing for next time always., But this time is my 4th service(ie., MY 1st paid service), I want to provide my bill in my office for climb, but even now they are not giving me the proper invoice, But the chassis no. and engine no. are same in my service invoice, PLEASE HELP ME TO GET ME PROPER SERVICE INVOICE, AND I HAVE ATTACHED MY SERVICE INVOICE AND RC BOOK XEROX COPY WITH THIS FOR YOUR REFERENCE...

I booked enfield on 03/01/2015 cross road plaza, UGF-109, badshah nagar crossing near flyover faizabad road lucknow 226006 booking no BKNG[protected] . The commmited to delivered on 19/ april/15 but th nt give any call. Then i called on 25/ april /15 they said after two days u can call and confirmed. i call after two they said call after 2 days. Today 1/ may/ 15 they did nt give any cal for delivery. pls tell me what should i nd m calling to store manager Mr.Ritesh singh he didn't receive my call nd aftr 10min today he send me a text You may please call on [protected] for any queries as I am not in the store. Thanks Payement and conditions of royal enfield company showroom You can touch with Mr.Ritesh singh [protected] and email:[protected]@royalenfield.com any time to know your status about the waiting list

This is very sad and very horrible incident with me I was driving my royal Enfield 350 DL1SY 1546 which was bought on the 25 feb 2015 got fire when I was driving it and I had got shocked and in very depressive condition but some how I managed to save my self but I could not expect this kind of problem could be done with this bike but now I am very disappointing with this bike and I hope I will get a very positive response at the earliest to rid this problem. Joginder Kumar [protected]

I ride only 7500km on my royal enfield classic 350 and about 16 teeths are broken ...i didnt expectd that i have to change it so fast...too much noise is coming from the rear wheel ad chain..m totally unsatisfied with their products that royal enfield are providing to there customers...its unreliable and the worst quality products...my vehivle no is WB01 AC 0759

Hi, i bought my royal enfield 350 classic from marikar motors thrissur in 12 march 2015. My problem is when i ride my bike its rear view mirror vibrating very badly. When i inform to service centre they suggest me to change the handle. And also inform me that it is now common to all bikes. I don' t know what to do. So please give me your valuable suggestion to solve this problem.

Hi, I was trying to approach the SaiRam Autocraft Serrvice Center, Mahadevapura, Bangalore for my Classic 350 service from past 1 week. I visited the service center 3 times already. And on all the 3 days, they told that they won't take the bikes for service as they have more bikes already. As I am facing few complaints for the bike(which i will raise it as separate Complaint), I wanted to get those resolved along with the service asap....

I buy bullet 350 on march 17, 2014 and my bike got accident on 8 april 2014. bullet 350 of reg. no. DL 8SBV 1804 . I took it to the workshop of the royal enfield showroom of A-1, SARASWATI VIHAR, Delhi -110034, whose workshop is at 873/4 Rithala, near nala wala road, delhi-110085 and they have given the delivery date to me 20 april, 2014 and now today is 27 april 2014 i have not got the delivery of my . when i called on 24 april they said to me after 2 days u will got the delivery now today when i called they said spare parts are not available...

Hello, my name is Benny Nadar. I am a fan of Royal Infield that's the reason I bought it on 21st Jan 2015. But from that date I am facing problems with my bike. One the first week I changed the silencer of the bike as it was default and faulty. Then afterwards the Amplimeter and now they are saying that battery is faulty.I had already changed the battery once. With in a spam of one week the Battery of Exude again turned faulty. I am fed up with this.PleasE help me with a good resolution.