Royal Enfield Complaints & Reviews

Dear Royal Enfield Team, I am an owner of a 2 week old Thunderbird 500 purchased at CVS Motors, Bangalore and I am very frustrated and disappointed with the quality of the Bike delivered to me. The issues are listed below. Date:Kms covered: issue 8th Nov 2013:4kms: New RE Thunderbird 500 delivered. 9th Nov 2013:34 kms: Faulty front brake switch exists in new bike which was passed through PDI checks. Front Brake switch which was present on the bike was faulty, due to which when I hold the front brakes the tail light would not switch on. Needed replacement 16th Nov 2013:99 kms:Intermittent Prominent braking sound from rear brake. 23rd Nov 2013:130 kms: Oil leak from the bike. Needs to be fixed As a loyal RE owner since 2009, it is very disappointing when a premium bike costing Rs. 1, 88, 884/- delivered after a long wait of over 6months has such issues. In addition to the cost of the bike, now I have to spend extra cost, though it is only a 2 week old vehicle. And also, in between my busy work schedule, I need to run around to get the above issues fixed. Apart from the store manager (who is busy all the time) CVS motors, Bangalore are NOT approachable to due sheer over load of customers and understaffed employees. I do not understand why a new bike should have so much of complications. The quality of the product is below satisfactory. As a loyal customer of Royal Enfield, I expect some support and quality improvement. I hope Royal Enfield takes note of the above concerns and responds at the earliest. Below are the required details: Owner name: Vinay Kumar Model: Royal Enfield Thunderbird 500 MFG Date: 10/2013 Chassis No: ME3U5S5F1DL006694 Engine No: U5S5F0DL050383 Mobile: [protected] Regards, Vinay

Hai Sir, Iam just taking one issue to your knowledge, am using royal enfield 350 cc it has purchase from y our palakkad prince show room, the vehicle got damaged in 10 days when i purchased, the damage parts is back shockupsorbar so i taken my vehicle to service center on very next morning to palakkad they checked my vehicle and the service authority said it is a common complaint for royal enfield bikes...is it true??? first time am purchase a two wheeler vehicle from the brand enfield, we are very much trusted in you... where can i get the real solution for this complaint as soon as possible my vechile cant use right now for the affected problem there is a sound and uncomfortableness Consider High Priorirty pls do the need ful in time i was suffering with these issues past five months Vehicle Details :KL 50 C 3735 Owner Name : Roy Varghese Contact Number : [protected] Service center Address : Prince ROYAL ENFIELD Palakkad Kilometers Driven: 2563 Chase Number: ME3U355CODE25935 ENGINE NUMBER: U3555CODE259359

Hello,

This is regarding your service centre (Synergy Auto - Andheri Mumbai), who are actively irresponsible for all of your customers. Entrusting the brand “Royal Enfield”, however your people are not interested in providing any service to your customers. Probably doesn’t matter to you anymore as there are enough sales for you.

I had given my bike for servicing and got the delivery on 03rd Oct ’13. However, the work was not done properly & again brought the bike to your service centre on 01st Nov ’13. I was told that it was not possible for your service centre to accept the bike for servicing as you were overloaded and was asked to bring the bike on 04th Nov. Now understanding the fact that you may be closed due to festival season I enquired for the same, however one of your employees “Roman” told me that you are open. I therefore brought the bike at your service centre only to find out that it was closed.

I again brought the bike on 07th Nov’13 where your people again actively refused to accept. Now, I really don’t understand where my fault is to bring my bike at your service centre on my friend’s suggestion. After accepting the bike for servicing the guy who made the job card assured me that he will keep the bike ready by Sun 10th Nov. I voluntarily told him that even if it takes more time, its ok, but I don’t want to bring the bike again for the same issue. He assured me the same. Ironically, I visited again on Mon 11th Nov to check the status and was told that the bike will be ready by evening and they will call me back. I did not receive any call. Therefore I called them today on 13th Nov ’13 to find out that the bike is still untouched an entire work is pending.

Understanding the fact that you have enough sales in market and you now you do not need customers, I have decided to take this up with the Royal Enfield itself and have sent a copy of my complaint to them.

Bike no : MH 03 AV 2448 – Thunderbird
Name – Ritesh Umrane

I have done 4 service from the authorized delar. but the compliant was still there.at the first two service, they do not catch the complaint.on 3rd and 4th service they found the complaint.but it is not done.noise is still there and it is very high. vehicle complete 5600 km. After every 40 km, noise is again comes. I brought my bike from arun agencies, karamana. they said that the last service was taken by the technicians form chennai.after all these the complaint is still their. again i give the bike for service in arun agencies, karamana. what will i do. please give your answer and please take further actions

Dear Sir, I Mr.Dileep from Kollam, purchased a new bullet Electra 350 from Marikar motors, kollam last month. Reg no : KL 02 AP 9499. I wrote these letter for registering my complaint against the vehicle, 1st service over. I orally told them the following complaints. 1.which cannot kick start through out the day with the help of Chock also. 2.when am In traffic or waiting a signal, the engine is turned off continuously. 3.Nutral indication is not working properly. I am so upset to chose these vehicle, & force full to say this is not a good/comfort vehicle for me. So many traffic problems occurring due to the above mentioned complaints. So I need your help and advise to resolve the matter as early as possible. rds Dieep [protected]

Ishan khaire .my no is [protected], hello sir i am a custemer of yours.i want to file a complaint for your service you are providing for a new v ehicle.i have booked a vehical cllasic 350 in silver color on my mother's name shashi kala khaire in your showroom amba motors harni road vadodara.before 4months.and they have given me time of 2 months and now it is 4months comleted.still i have not got delivery.now they are not responding me n they are not attending my calles and not answred me well, n they diliverd the bullet who are listed behind me.its a uregent for me so plz give me a delivry or update a status at amba motors show room vadodara.so i can get the details. As soon as possible...plzzz ..ishan khaire reply me urgentlyyyy

sir i hve bought new thunderbird 350 frm ambala( haryana), i have found bubling from day1 i told them many times but they are not solving the problem, i live in yamuna nagar i got repair from them but problem was not rectified infact they have changed both the rims of bike but still theeir is problem, now they are not helping me properly.

I bought an RE TB350 on June 21. I had a fuel tank leak from the moment I bought it. The workshop denied any such leak till the first service. It has been 4 months now n I still haven't received my replament tank. Yesterday they told me the tank has arrived. But soon I came to know it was of the wrong colour. The bike is giving a meagre mileage of 15-20 kmpl when it should be giving at least 30.

Since when i bought the bike(Classic 350 bought before 4 months) i have been visiting the service center at least twice or thrice a month. As there was some problem with some of the parts in the bike i asked for replacement and after replacement also i was not satisfied with the replaced parts. When i asked the mechanics they gave a lethargic answer. After going to the service center for continuous complains and parts replacement, the way the mechanics respond was odd. Still having problem in the vehicle, since because the service is very poor. The problem which is told while giving for service is not addressed properly. QC is not done properly for the bike as the new bikes comes with rust on most of the places. Even after replacement am having some problem, i contacted the territory manager to report the problem but he is also not responding.

My name is JERALD RAJ and iam realy not satisfied about the showroom Works and the way they are treating customers...I buy my ROYAL ENFIELD CLASSIC 350 from kerala (thiruvalla)...the name of the showroom is ST.MARYS MOTORS...when we are going there the officials sitting inside there starts to tease us..any if we ask any doubt they are simply refusing and threatning us...so please kindly take necessary actions amongst them... Thank You

Hello, I YASH KUMAR R/o Delhi purchased a new RE Electra 350(Engine no. me3u3s5codh301330) from Essar motors,Jhandewalan Extn,New Delhi on 26 Aug and after 1 day(after running it 25kms) , I noticed that the engine of the bike is too noisy , sound's like a tractor engine(khit khit khit ) which was very loud than the normal bullet sound . I was totally disappointed from the service of ROYAL ENFIELD , I thought that i had bought a Indian bull but i was wrong, your company is decreasing the goodwill value every day In the next morning , I talked to essar motors and they gave me all the possible reasons.Most of the shocking statement was given from essar, THIS BIKE IS LIKE THIS ONLY,ITS THE SOUND OF HYDRAULIC TAPPET & THIS WILL COME FROM IT . THEY OPENED THE ENGINE OF THE BIKE FOR WHICH I MADE THE VIDEO ALSO TO KEEP IT AS A PROOF . After too much argument on this matter , they forced us to come after 2 days to take the new bike , and this bike also like this ,On 30th Aug(same day of delivery) about running it about 30 kms ,their was a starting problem on road as i was heading for my job, after having this problem in another new bike i felt mentally torture from your bike and dealer >NO self start >battery totally dead >contacted area manager(pradeep sharma-[protected] at 10A.m next day I.e saturday) >got the statement that (It will get ok in just 2 hrs and provide me contact details of nitin thakur-[protected] ) >At 12:31 , talked to nitin thakur And he told that it sort out as soon as possible . >At 13:47 , he told me that around 16:00 , he 'll come and diagnose the bike >At 14:53 , contacted Pradeep , it will bw solvead asap >At 15:02 , nitin called me & assured me that the problem will be shortly solved out. >At 18:21 , i called Nitin and he told me he wont be able to come today at the given time and will come next day in the morning at 10:00 ,Now its 10:52 but no call is received till now >Till now, Bike is parked near mall Parking compound AND that night i spent with the bike only At this time , I am so much mentally stressed as i have invested about 1.45lakhs in buying this Bike after spending so much amount , their is no satisfaction at all in service and quality , no one is bothered about my newly purchased . According to me , ROYAL ENFIELD does not bothered the bike after delivering it I was standing on road with bike after spending whole night on road i left the bike over there only , now i m fed up with this bike , Mr. Ajit singh did right talk but all the mechanic tried to misguide me by providing all the hindered of excuses. After having problem in both the new bike consequently , I don't want to take your bike because I am a serviceman at Mc Donalds India and now I m taking it as a mentally torture from the company , your mechanics , engineers all are like this only . At this time , I am so much mentally stressed as i have invested about 1.45lakhs in buying this Bike after spending so much amount , their is no satisfaction at all in service and quality , no one is bothered about my newly purchased . According to me , ROYAL ENFIELD does not bothered the bike after delivering it After having so much problem from the date of purchase , It seems like that i wont be suggesting this bike to any other person neither in my circle nor in my relatives and colleagues The service is totally disappointed and dis mannered. Their are lot more competitors in the market who delivers the very good quality bike and service and i m heading forwarded to purchase them. I HAVE ATTACHED THE SCREENSHOTS OF THE VIDEO PLEASE CHECK THEM and please return my whole amount invested in purchasing a bike. ROYAL ENFIELD IS NOT WORTH FOR INVESTING MONEY IN VEHICLE THANKS REGARDS YASH KUMAR ([protected]) HIRA LAL ([protected])

Hello Sir!

Respected Sir,

I am Jitender Singh Gaite S/O Shri Rajender Singh Gaite, R/O Friends Colony, Bhiwani, Haryana- 127021. I am working at CIRG, Makkhdoom, PO Farah, Mathura- 281122 UP.

Sir, I have booked a Royal Enfield Bike Classic 350 Black Clour in April 2013 with your dealer M/s. Manzil Motors, IDC, Sector - 16, Gurgaon, Haryana.

The Bike was delivered to me on 26th May 2013. I was very happy to have my DREAM BIKe in my possession. But after leaving for my Home Town Bhiwani that is 130 km away there I suddenly wake up with a noise from the engine of the bike. The noise became louder with the distance I covered. When I reached my Home the noise was considerably loud. But when I started the bike after a rest of around two hours ther was no noise as loud as that. But as and when I rode the bike for than 10-15 km at a stretch the same noise happened to occur.I reported to Manzil motors Supervisor Mr. Satyendr about the noise. He replied that its not an issue to worry about. When I got the bike serviced on 3rd july 2013 from manzil Motors I reported about the noise, problem in gear shifting, some problem related to back light with other problems.
I have reported the problems to Mr. Satendra Ji.. He said the noise from the engine is not an issue to worry about. He told me that the problem of noise could only be resolved if the bike is left for two three nights at the Manzil Motors. However other problems were resolved. After getting my bike serviced from manzil motors I started for my home. The bike resumed its pre service conditions. The problem of gear shifting and noise from engine surfaced again within 25-30 km run. This was in opposition to the assurance of Mr. Satendra Ji who told me that noise problem was resolved. I continued with the noiseyyyy bike for a few days however the problem of gear shifting was intensified further. Now the gear shifting was too making a noise and more often than not the gear remained engaged specially shifting the gear from 5 to 4, from 4 to 3 and 3 to2. Getting the bike in NUTr0.AL was like winning a war.

A few days later when I tried to start the bike it didn’t respond to shelf start. I tried to kick start the bike for the first time. I was surprised to see that the Kick was free. The gear were too free. I reported the case to Mr. Satendra Ji again. He said get the bike to Manzil Motors. I hired a tempo. I loaded my bran new bike in that and took it to Manzil Motors on my own expenses. The public gaze in the way were accusing me of being the owner of such a BRAND NEW BIKE. I have narrated the whole event before Mr. Satendra Ji (kindly see the attached job card of complain). He replied nothing to worry about. The bike was more than ten days. I come on Sunday to took my bike after it was reportedly repaired/okeyed by the Manzil Motors. I was told that CLUCH PLATES had to be changed. I was charged for that too.(kindly see the bill enclosed).

More than this I found the TOOL BOX was missing from the BIKE. I asked Mr. Satendra Ji for TOOL BOX. He replied that ours is the best showroom in India. Even an alPIN can not go missing from customer’s bike. But I was confident that my tool kit was in the bike at the time I left the bike at Manzil Motors to resolve my complain. I insisted to produce the job card bearing my signature. After an hour of repeated requests the job card was produced which was showing that the tool kit was in the bike when it was left with Manzil Motors. Then Mr. Satendra Ji tried to give me useless tool kit but I refused. I asked him to give my own tool kit. But he took out a tool kit form a new bike and handed over me .

After paying the bill I started my bike for Mathura. As soon as I covered 1 km distance I noticed that the so called new CLUCH Plate wasn’t properly fit. I went back to Manzil Motors and asked Mr. Satendra Ji about his stupid joke. He replied that the bike wasn’t taken for a test drive after new cluch plate was fitted. So leave the bike for two more days. I said no, the bike was with you for more than ten days and the job card clearly shows that I have reported the problem of cluch plate along with the noise (entered as CALM NOISE in the Job card of my complain. Kindly see the job card attached.). I would not leave the bike anymore. You repair it right now. He repaired the bike in hurry. I thanked him and left for Mathura.

But problem of noise surfaced after a run of 20-25 km run. I called Mr. Satendra ji. He said its not an issue and I could drive the bike. When I crossed PALWAL the noise became unbearable. I called Mr. Satendra again. He heard the noise and said that I should return to Manzil if I wanna get the bike repair. I asked him what the hell are you talking about? The bike was him for a long time and problem was duly reported to him at the time of complain why he did not resolve the problem? Then I took a break for about half an hour. When I started the bike the noise was lesser. I drove the bike at a speed of 25-30 kmh the noise was sustained but lesser. When I reached Mathura the noise was much louder. As I entered my working place at Makhdoom the bike was roaring like a tractor or a tempo. The next morning when I tried to start the bike it did not start. I was disappointed with its response. I called Mr. Satendra Ji and told him the incident. He asked me to take the bike to the nearest agency of Royal Enfield at Mathura. I replied that I was fed up with loading the bike in tempo. He then gave mobile number of a Mr. Piyush Ji. He didn’t attend my call many times. I called Mr. Satendra Ji again and informed that I would be forced to knock the doors of COSUMER FORM. After some time Mr. Piyush contacted me. He gave me number of Mathura agency ( a Mr. Manish ji). I called him and reported the problem. He in turn asked me to talk to their mechanic Mr. Chaudhary Khan. Mr. Khan sahb asked me clean the plug and check fuses. When I cleaned the plug and kicked the bike something came out with a kick form the plug hole of the bike. Boys standing around me told that it was LOCK of the HEAD. I contacted Mr. Piyush and said the bike was not getting started . I requested him to send mechanics form Mathura agency. I gave me my address and he promised me to send mechanics in two hours. I kept waiting for many hours. I called Mr. Piyush around 5:30 pm and asked him how long he would take to count two hours? Then he sent two mechanics at my station. I have shown the partical that come out of the plug hole while I was cleaning the plug on their direction. Mr. Khan started the bike within a minute. I was happy. But he said that the bike had to be taken to Mathura for replacing the LOCK of the Head. He talked to Mr. Piyush. Mr. Piyush asked me to drop the bike at Mathura. I asked him who would bear the charges of transport? He replied they (Mathura agency) would pay on his behalf. I took the bike at Mathura on the next day. Mr Khan and his staff were very much helpful and co-operative. I got my bike repaired with a lesser noise by the afternoon. And Mr. Piyush assured me that there would be no noise in my bike after replacing a Head which was not available at that time at Mathura agency.(Bill paid at Mathura is also enclosed)

Keeping in view the above disgusting incident you are kindly requested to take necessary action to get me a new bike. I don’t want to go ahead with a rejected piece of bike Classic 350 delivered to me by your authorized agent Manzil Motors, Gurgaon. I suspect that Manzil Motors might have replaced many genuine parts of my bike when the bike was with them for resolution of my complain. When they can try to misplace my TOOL KIT which is a OPEN thing even a layman and blind man can find out that tool kit is missing. Who guarantees about the inner, less known genuine parts of bike.

This bike has defamed my public image. I hope you are sensitive enough to measure the feeling of loading of new bike in a tempo? More than this it roared like a tractor itself. I am sure that the bike delivered to me was a rejected piece and I was fooled by the Manzil Motors. Can it be the case that ROYAL ENFIELD produces such pieces of bike? I don’t think it does.

I request you to look at the incident with a sensitive view. Kindly don’t punish me for being a CUSTOMER of Royal Enfield. I hope you will get my bike replaced at the earliest. I am sure you will not force me to knock the doors of CONSUMER COURT/FORM.

An urgent and prompt action is solicited.

In case you are not the COMPETENT AUTHORITY to replace the rejected bike delivered to me , kindly send me the address of the COMPETENT AUTHORITY along with phone and mobile number.
Requesting you to not to force me to knock the DOORS of CONSUMER FORM.

Thanking You!

Yours sincerely

Jitender Singh Gaite
CIRG, Makhdoom,
Farah, Mathura 281122
[protected]

Dear Sir,

I have classic 350 Royal Enfield Motorcycle having Reg.No. MH12HE2016 and clocked 19252 km till date. I have bought this motor cycle on 28/6/2011 from Dhone Automobiles Pune Maharashtra Dealer.

I have been carrying out all the periodic maintenance services on time without skipping single service as per manufacture recommendation at Dhone Automobiles service workshop.

Within 25 months and 19000 km I have spent Rs 22500.00 (Twenty two thousand five hundred only) on this motorcycle against periodic and brake down maintenance due to poor quality of product.This maintenance cost is very high than normal four wheeler (family car) maintenence.

In month of may 2013 just on 18000 km dealer has replaced engine bearing set against problem, abnormal noise from engine side which cost me Rs 75200.00. Then after a driving just 1000 km on 25 July 2013 dealer has replaced entire clutch housing assembly ,clutch cable,including clutch lever against clutch malfunctioning problem which cost me rs 4300.00.
The reason for raising this concern in month of may 2013 when I have escalated my matter to customer service Royal Enfield., my concern was resolved only then after.

Now after spending Rs 4000.00 again on clutch issue still clutch is malfunctioning.I have shown my motorcycle twice to dealer for same problem but dealer could not fixed the problem.So again I escalated the issue to customer service Royal Enfield and Territory Service Manager on 10 th August 2013. Now today is 4th day nobody is bother to reply me even acknowledged my concern and I am waiting for reply.
My problem should be resolved because it annoying for me.
Thanks and Regard,

Vikas V. Kulkarni
Technical Trainer
+91-[protected]

Dear Sir,

I have classic 350 Royal Enfield Motorcycle having Reg.No. MH12HE2016 and clocked 19252 km till date. I bought this motorcycle on 28/6/2011 from Dhone Automobiles Pune Maharashtra Dealer.

I have been carrying out all the periodic maintenance services on time without skipping single service as per manufacture recommendation at Dhone Automobiles service workshop.

Within 25 months and...

I purchased desert storm on 27 april from Asco motors.till first service everything was fine but during second service one of the mechanic could not help falling and as a result fuel tank damaged.i reported this incident on very same moment. Later they agreed on to replace it. I was asked to wait so I did. After ten days I spoke to asco motors but they again told me to wait for 12 day but it didnt happen either.after 27 day I got my fuel...

This is to bring to your kind attention that I am pursuing my B-Tech Degree from AMITY University, Lucknow. To commute from home to the university in order to pursue my studies, I purchased one above mentioned motor cycle incurring Rs. 1,16,326.00 as advance cost paid to Royal Enfield Showroom, UGF-109, Crossroad Plaza, Badshah Nagar, Crossing Lucknow-226006 on 11 November, 2011. The detail of the M-Cycle is as under:-
1. Make Thunderbird Twin Spark
2. Chassis No. ME3U3S5C0BL 100491
3. Engine No. U3S5C0BL 100491
4. Registration No. UP 32 DZ 8432 Dt. 15-12-11
5. Mileage Covered About 8000 Km only

I am pained to inform you that only after two-three month from the date of purchase different types of defect started arising, few of them are being enumerated as under :-
1. Breaking of chain on number of occasions.
2. Extreme noise from exhaust pipe.
3. Brake being non-functional.
4. Un-usual sound from engine.
5. High consumption of fuel and lubricant.
6. Failure of speedometer and oil meter and side lights – etc – etc.
On insistence of Manager of above mentioned showroom the repairs were done on my payment by Amaf Bullet Center, Authorized Service Point Royal Enfield, A.D.S.-B-25, Napier Road II, Near Unity College, Opp. Jama Masjid, Thakurganj, Chowk, Lucknow-226003 and the payment for it were made by me, the details of which are as follows.
S.No. Bill No. Date Repair Center Amount
1. 1357 14-05-13 Amaf Bullet Center, Authorized Service Point Royal Enfield, A.D.S.-B-25, Napier Road II, Near Unity College, Opp. Jama Masjid, Thakurganj, Chowk, Lucknow-226003 3130.00
2. 366 14-05-13 448.00
3. 365 14-05-13 4384.00
4. 1253 02-03-13 575.00
5. 892 02-03-13 2610.00
6. 251 05-10-12 3115.00
7. 1923 05-10-12 550.00
8. 018 06-08-12 1775.00
9. 1713 06-08-12 445.00
10. 036 10-04-12 224.00
11. 020 05-04-12 7232.00
12. 950 05-04-12 1345.00
Total 25833.00

The above over hauling of the engine and important repairs done within 8000 Km.of total distance traversed by the motor cycle certainly leads to the conclusion that there is a certain manufacturing defect in the motor cycle. Now the same unusual noise in the engine has emerged leading to non-functioning of the motor cycle.
Please replace the said motor cycle with new piece of the same make motor cycle within a month so that my studies are not much hampered and my mental and financial agony are removed. If it is not done it may lead to taking legal recourse under Consumer Protection Act.
Enclosed :- Photocopy of all related documents (15)
Sincerely yours

Harshit Srivastav
S/O Sri G.L. Srivastava
A-52/53] Kamla Nehru Nagar
Vikas Nagar, Lucknow PIN&226022
Uttar Pradesh
M. No.- [protected]
[protected]

hi I am an army officer I had purchased a royal enfield electra from jay pee motors Allahabad ,which I had booked in October and got it in march 2 months later than said date of delivery in jan. the problems in bike are
1 the fuel tank is rusted from inside and the rust keeps entering the fuel pepe and blocks it, I had suffered a lot because of this. had to pay mechanic always to get it cleaned.
2 the separator for main and reserve fuel in tank was broken and the fuel use to get over in main because of this I had to drag my bike to fuel pumps many times. this problem was checked and repaired by mr Uday of ostwal motors Nasik road.
3 there is problem in discbrake plate of bike and whenever brake is applied the tyre starts wobbling.
4 there is excess vibration in the bike and in night two wheelers coming from behind appears as four wheelers.
5 I want to know what did the company had ensured about the quality before delivering the bike.
I want the company to pay me the compentation for the problems and mental torture caused by bike and the expenditure I had to made on it for calling the mechanic to my place.
6 as I was on a course I didn't got time to file a complaint.
7 If company will not take action in this case I will take a legal help for justice.


LT HEMANT SHUKLA

Dear Sir/Madam,

Please find the details for the motor vehicle bought by my brother mentioned below:

Name: Surya Prakash Gupta
Address: Station Road, Ballia
Brand: Royal Enfield
Model Name: Classic 350
Color: Maroon
Chasis No.: ME3U355CODF278129
Engine No.: U355CODF278129
Date of Purchase: 05.07.2013
Cost: `1,20,700
Authorized Dealer: Amit motors; Royal Enfield, a unit of Eicher ltd., Sidhari Bypass Azamgarh

This is to bring to your attention that we have received only one horn with the motor bike instead of two.
This we came to know only when a friend informed us that two horns are provided with this model.

The dealer’s behavior is even very bad. He has not provided any information regarding what all additional elements come with the Motor Vehicle.
On enquiring he responded in an unacceptable manner.

Would request you to provide me with the details of what all additional elements come along with the Motor Vehicle & also provide us with the ones that we haven’t received.

Thanks
Reena Gupta
[protected]/[protected]/[protected]

Hi,

I have purchased a Royal Enfield Classic 350 . The time i took my first rdie it is creating some noise and i have been to Service centre to get it rectified. Now they ain't doing anything about it.

below are the mails :

Hi,

It's been 13 days and no response received .
Should I take this as "RE ain't doin anythin" ??


Thanks and Regards
Amit Verma

-----Original Message-----
From: Amit Verma02
Sent: Thursday, June 06, 2013 3:44 PM
To: 'Chander Mani'; 'Customerservice Royal Enfield'
Subject: RE: Regarding Some Noise coming out of Engine

Hi ,

This is regarding the same problem. Am sorry to say but am feeling hell lot of disappointed with RE.

According to Mr. Majumdar whom you asked me to contact , he was totally ignoring my concern saying it’s the noise of engine and it is common.

After 10-12 discussion he asked a person to check . He again said the same thing but when I explained him he opened the full thing and put some discs so that crank movement lessens.

I have been to workshop for 2 times :


1) They replaced a crank which has pin for de-compressor I think , saying it was making noise ( why they replaced , if they feel it was normal , yes it was not normal and they know)
2) they placed discs outside 2 cranks to reduce the movement of these cranks , saying it was making noise (again why they did this , if they feel it was normal , yes it was not normal and they know)


Do they know the problem or just "hit and try ".

I have few questions :

1) After a person purchases a bike ( which is having a fault ) , is it fine to treat that person like this.
2) Is the person free enough to come to workshop again and again for same fault.
3) Faults that I have mentioned while giving for first service are still there , does this mean even if we describe a fault it will only be taken care if the mechanic wants to?
4) Why I was not asked to fill feedback form after service .

Now , I would request either please discuss with your mechanics and if they know about the solution for the problem , (if they don’t , replace the full thing making that noise)


It was very unpleasant to see the way I was treated coz I had a problem in my bike and I was going there again and again and believe me nobody is that free especially when you work for 12-14 hrs and want a nice ride back home and you don't get it after spending more than a lakh and a quarter of rupees ....

Very bad first experience with "Royal Enfield" . Workshop not having a separate place for customers to sit , Even if they say its separate :

All mechanics and other workers will come there open their stinking shoes and sleep there leaving not even a single place for customers to sit.

I placed my bag and helmet over a steel chair and went out to attend a call , My stuff was placed somewhere else and all seats were occupied leaving me to stay outside in 45 degrees for full 45 mins ( the time staff was having their lunch and sleep).

Worst Service Center facilities I have seen in my life. Have been to Honda , Bajaj , Hero service centers for servicing of my previous bikes , but sorry to say , this is the worst of them all in term of customer satisfaction.




Please , I want a permanent solution / replacement of assembly / replacement of Bike

Hopefully it will get resolved this time .

Regards
Amit Verma
Disappointed RE Customer.



-----Original Message-----
From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Friday, May 31, 2013 11:58 AM
To: Amit Verma02
Cc: [protected]@yahoo.com
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Please call Mr. Majumdar ( Dada) @ [protected] for time confirmation.

Thanks & Regards
Chander mani

-----Original Message-----
From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Friday, May 31, 2013 9:40 AM
To: Chander Mani
Cc: [protected]@yahoo.com
Subject: RE: Regarding Some Noise coming out of Engine

Hi Sir,

My problem is still as it was after running about 2-3 KMs that day the problem is still there.

Can you please suggest a time today so that I can get it done. Also I want to get the Bike serviced as its near to 420 Kms and I need to go for a trip .


Thanks And Regards
Amit Verma


-----Original Message-----
From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Friday, May 24, 2013 11:20 AM
To: Amit Verma02
Cc: [protected]@yahoo.com; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Your number is switch off...
You can visit any time.
Call me whenever you are there or contact Mr. Majumdar at Garg Autos workshop.

Thanks
Chander mani

--- original message ---
From: "Amit Verma02" <[protected]@infosys.com>
Subject: RE: Regarding Some Noise coming out of Engine
Date: 24th May 2013
Time: 9:20:13 am

Hi,

My contact :+91- [protected]

I can only visit tomorrow , please let me know the timings.

Thanks and Regards
Amit Verma


From: Chander Mani [mailto:[protected]@royalenfield.com]
Sent: Thursday, May 23, 2013 7:34 PM
To: Amit Verma02
Cc: [protected]@yahoo.com; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine

Sir,
Please do visit at Our workshop of Garg Autos to check and correct your concern.

Also provide me your contact number or call me on [protected].

Regards

Chander mani
[protected]

From: Customerservice Royal Enfield
Sent: Thursday, May 23, 2013 4:19 PM
To: 'Amit Verma02'
Cc: '[protected]@yahoo.com'; Chander Mani; Nitin Sharma; Deepak Kakar
Subject: RE: Regarding Some Noise coming out of Engine
Importance: High


Dear Sir,



We are in receipt of your mail and regret to note the problems on your Royal Enfield Motorcycle as stated by you.



Please be advised that through a copy of this mail we are advising our Regional Office, address as given below, to get in touch with you immediately to assess what problems are being faced by you and to set right the same to your entire satisfaction.



Mr. CHANDER MANI - Territory Service Manager located at Chandigarh office (Contact No. [protected]) It will be our endeavor to ensure that you have years of riding pleasure on our Royal Enfield Motorcycle.



Thanking you and assuring you of our best attention at all times.



Regards

J. Rajkumar


From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Thursday, May 23, 2013 3:42 PM
To: Customerservice Royal Enfield
Subject: RE: Regarding Some Noise coming out of Engine

Hi,

Thanks for a quick reply .

Current Location : Chandigarh
Dealer : Garg Autos , Sector -32 , Chandigarh.

I just checked out the Forum on your website , and I think I got the problem ( not sure though)

According to one person : it’s the pin of de-compressor which might needs to be replaced .

Now either I have to take a leave from office or have to go to workshop on Saturday ☹ to get it checked , though am not sure if it will be resolved.


Thanks and Regards
Amit Verma


From: Customerservice Royal Enfield [mailto:[protected]@royalenfield.com]
Sent: Thursday, May 23, 2013 3:05 PM
To: Amit Verma02
Subject: RE: Regarding Some Noise coming out of Engine
Importance: High

Dear Sir,

Please specify your current location and the name of the dealer.

Regards,
Rajkumar

From: Amit Verma02 [mailto:[protected]@infosys.com]
Sent: Thursday, May 23, 2013 12:48 PM
To: Customerservice Royal Enfield
Subject: Regarding Some Noise coming out of Engine

Hi ,

I purchased a Royal Enfield Classic 350 2 days back. From the first run only it is making sound like some metal is lose or something in engine.

According to the Showroom dealer and mechanic , it is the sound of de-compressor and it’s a common noise.


I don’t know anything but this is really irritating and am feeling cheated of handing me a ride which was not properly tested.

Please help me out in this regard.

Thanks and regards
Amit Verma

I had cancelled the booking of thunder-bird 350 cc on Dec 3rd 2012. And was told that the refund amount would be paid to me by Dec 2012 month end.Now, its almost been 6 months and I am yet to recieve my refund. I have been there, even called them more than 50 times. From 1 week, The manager(Satish) is not even receiving my calls.

Request you to please do the needful.

Address:Royal Enfield Brand Store, Jaya Nagar 9th Block, Bangalore, Karnataka(Landmark- Near Jayadeva hospital)