Royal Enfield Complaints & Reviews

Hi,

I have purchased Royal Enfield Classic 350 on 15 december 2013 and still i have not got RC for it, I have called as well as gone to the showroom i.e.Moto Riders : Meerut, Uttar Pradesh multiple number of time but they always say you will get next day and the staff always try to fight with the customers if you want to see this you can conduct the survey for this, I am very much dissatisfied with the service provided by this dealer, earlier when i have booked my bike they have said you will get it in 15 day after paying the booking ammount i got my bike in 3 monts after so much struggle,
I am paying the ammount not buying for free but the treatment given by this dealer is frustrating, so kindly take any further action regarding it.

Thanks,
Vikas Girdhar
Mobile Number-[protected]

I had bought my 500 cc classic Royal enfield in Jun2011 fro Royal enfield agency Muktsar Since the time i have bought it i have been facing a number of problems with it despite getting services regularly from Royal enfield agency(Abohar, pin-152116). In last two years there have always been some issue with the bike very frequently. It started with mobile oil leakge. Then very frequent spark plug issues which lead to bike not getting started. Lately bike suffered from a black smoke problem and it was not attended to properly by Royal enfield agency Abohar. When the bike was taken to Royal enfield amritsar they found that the piston kit has a problem and it had gotten loose and the other mechanic should have looked into it earlier during regular services. I had to bear 13000 INR to replace piston kit. Also i had got spark plugs replaced many times which get fused in a time span of a month or two sometime even lesser. Today, two weeks after getting piston kit replaced and engine remapping done for the faults in the system the bike wont start again. When consulted about it in the Royal enfield agency amritsar they told that there is oil spillover in spark plug and they dont know why it is happening. I am not sure what to do next as it being out of warranty i have to bear all the charges and still not get it fixed I am very disappointed with my royal enfield experience as it has been a very sour one owing to bad agency service and attitude. Royal enfield agency abohar has denied any responsibilty from their end telling me that they can not do anything about it Please help me for further action

I bought a classic 350cc from a local dealer (sri sai motors, tirupati, Andhra pradesh) sometime in third week of Sep 2013. Since day 1 of purchasing the vehicle, i have been experiencing/experienced the below problems in my vehicle. (Note: - As the technicians at the local dealer had hard time in troubleshooting the issues in my vehicle, royal enfield service department brought in some expert technicians from Guntur and visakhapatnam...

dear sir, my name is amandeep singh, i m from punjab and serving in indian navy at chennai i booked one bullet standard 350 in last aug and i got the bike delivery on 02 jan 2014.from ur showroom in adyar chennai.. but after getting this and a ride of 15 km there was a leakage in engine oil regarding that leakage i informed to shoroom dealer he took the bike to service center and fixed i... but after 5 days on 07 jan when i was on a trip on my bike almost 40 km far from my living place same problem comes i think this is the poor show after a waiting of 5 months and after paying this money if i m getting this repaired bike thats too bad is it is the name royal enfield i want to replace my bike now presently bike is in your showroom and again they are going to repair it so again they ate going to give me a repaired bike please sir i m requesting u plz go with ur name royal and do whatever u want to do but solve this problem if new bullet comes like this hen there is nothing like royal tha

Hi Customer care, Am Ananth, owner of recently purchased (13-nov-2012) Royal Enfield classic 350 [ Chassis No: ME3U3S5C0CL194891 & Engine No: U3S5U3S5C0CL194891]. Am here to voice out my concerns over the last 2 service provided by Classic motor cycle, D-8, Ambattur Industrial estate, chennai -600058 I felt the bike was good before service but after service the bike started giving lot of trouble, Some of the issues are Engine oil leakage Suspension sound Block in carburetor Starting trouble Tyre alignment (while running in 2nd gear, back wheel not aligning properly.) Chains is touching the chain cover and producing noise Speedometer not working (changed the wire twice) Royal Enfield is my dream bike and I waited 6 month to get it. After getting the bike, I was proud to ride this bike but my dreams are vanished, when the fellow bikers pointed out my wheel alignment issue. The bike suddenly stopped in the middle of the traffic road so many times, thank god for not getting into any accident and I was facing the uneasy look about my bike from fellow commuters. Because of these issue am not able to take this bike for a long trip. Now this bike turned me off so many times and after spending more money to get my dream bike;am getting mental suffering instead of pleasure. I hope you can feel/understand the pain. Now am deeply regretted for choosing this agony bike. Requesting you to take my bike back or compensate me to resolve all issues. Please contact me for any clarification, +91 [protected] +91 [protected]

Hello sir My self Ravish Pal, recently I purchased new Royal Enfield 350 classic last June 2012, Maine aapni royal enfield Services k liye di thi use mai kuch engine noise ki problem aa rhi thi. services center walo ne Meri Enfield ka Engine without permission open kar diya hai or use kafi changes bhi kiye hai please help me Mai aab us bike ka kya karu

Sir, I purchased a classic 350 and .I recently came to know the Royal Enfield classic 350 is produced with two shape of fuel tank big and small in shape when i asked them they told .the difference is because they are manufactured at two different plants.my bike is having small tank.
Why 2 type of tanks for a same Model from same company.The company is not giving any information regarding this to the customer at the time of booking/purchase.Even in their website no details given about this.If this is an updation why still producing old models?
They are cheating the customers by selling the products like this.
Most people are buying the classic 350 with out knowing this difference in tank shape.the company is hiding this difference from public to sell their products produced in both plants.because if people knows this every one will buy only the one with big tank.

please help me in this case to get my bike changed with the one with big tank..


difference is tank shape one is wider compared to the other,
i dotn have photo with me presently..

contact-[protected]

I Have purchased A Royal Enfield Standard 350 From Legend Motors, Old No. 28, New No. 14 G.S.T. Road, Sundarambal Nagar Tambaram Sanatorium, Chennai -600047 in October 2012. I am having 2 major problems from the very next day onwards of the delivery date. 1. Right side pulling. 2. Engine noise. I have purchased my bike in October-2012. Still these issues are not resolved. I have given my bike to Legend motors more than 10 times. They will keep my bike in service centre for more than 4-5 days. I have sent many mails to Royal enfield, but nobody was taking responsibility to fix this issue. Then I have given my bike to Suthern Motors Anna nGar to fix this issue. My bike was there for 14 days. After that bike is vibrating too much, my horn was not working, very huge noise from back wheel and chain is rubbing somewhere. Again I went to Suthern motors, still issue is not resolved. I have sent lot of mails to the following mail ids: To: Customerservice Royal Enfield <[protected]@royalenfield.com> Cc: E Pasupathi <[protected]@royalenfield.com>, T Karthikeyan <[protected]@royalenfield.com>, J Rajkumar <[protected]@royalenfield.com>, legendmotors11 <[protected]@gmail.com> But still I didnt get any respose.

I booked enfield on 18/10/13 from Manmohan auto stores sector 27-c Chandigarh receipt no.1681 . The commmited to delivered on 20/ nov/13 but th nt give any call. Then i called on 22/ nov /13 they said after two days u can call and confirmed. i call after two they said call after 2 days. Today 2/ dec/ 13 they did nt give any cal for delivery. pls tell me what should i do...

Thanku
Gurinder
[protected]

Dear Royal Enfield Team, I am an owner of a 2 week old Thunderbird 500 purchased at CVS Motors, Bangalore and I am very frustrated and disappointed with the quality of the Bike delivered to me. The issues are listed below. Date:Kms covered: issue 8th Nov 2013:4kms: New RE Thunderbird 500 delivered. 9th Nov 2013:34 kms: Faulty front brake switch exists in new bike which was passed through PDI checks. Front Brake switch which was present on the bike was faulty, due to which when I hold the front brakes the tail light would not switch on. Needed replacement 16th Nov 2013:99 kms:Intermittent Prominent braking sound from rear brake. 23rd Nov 2013:130 kms: Oil leak from the bike. Needs to be fixed As a loyal RE owner since 2009, it is very disappointing when a premium bike costing Rs. 1, 88, 884/- delivered after a long wait of over 6months has such issues. In addition to the cost of the bike, now I have to spend extra cost, though it is only a 2 week old vehicle. And also, in between my busy work schedule, I need to run around to get the above issues fixed. Apart from the store manager (who is busy all the time) CVS motors, Bangalore are NOT approachable to due sheer over load of customers and understaffed employees. I do not understand why a new bike should have so much of complications. The quality of the product is below satisfactory. As a loyal customer of Royal Enfield, I expect some support and quality improvement. I hope Royal Enfield takes note of the above concerns and responds at the earliest. Below are the required details: Owner name: Vinay Kumar Model: Royal Enfield Thunderbird 500 MFG Date: 10/2013 Chassis No: ME3U5S5F1DL006694 Engine No: U5S5F0DL050383 Mobile: [protected] Regards, Vinay

Hai Sir, Iam just taking one issue to your knowledge, am using royal enfield 350 cc it has purchase from y our palakkad prince show room, the vehicle got damaged in 10 days when i purchased, the damage parts is back shockupsorbar so i taken my vehicle to service center on very next morning to palakkad they checked my vehicle and the service authority said it is a common complaint for royal enfield bikes...is it true??? first time am purchase a two wheeler vehicle from the brand enfield, we are very much trusted in you... where can i get the real solution for this complaint as soon as possible my vechile cant use right now for the affected problem there is a sound and uncomfortableness Consider High Priorirty pls do the need ful in time i was suffering with these issues past five months Vehicle Details :KL 50 C 3735 Owner Name : Roy Varghese Contact Number : [protected] Service center Address : Prince ROYAL ENFIELD Palakkad Kilometers Driven: 2563 Chase Number: ME3U355CODE25935 ENGINE NUMBER: U3555CODE259359

Hello,

This is regarding your service centre (Synergy Auto - Andheri Mumbai), who are actively irresponsible for all of your customers. Entrusting the brand “Royal Enfield”, however your people are not interested in providing any service to your customers. Probably doesn’t matter to you anymore as there are enough sales for you.

I had given my bike for servicing and got the delivery on 03rd Oct ’13. However, the work was not done properly & again brought the bike to your service centre on 01st Nov ’13. I was told that it was not possible for your service centre to accept the bike for servicing as you were overloaded and was asked to bring the bike on 04th Nov. Now understanding the fact that you may be closed due to festival season I enquired for the same, however one of your employees “Roman” told me that you are open. I therefore brought the bike at your service centre only to find out that it was closed.

I again brought the bike on 07th Nov’13 where your people again actively refused to accept. Now, I really don’t understand where my fault is to bring my bike at your service centre on my friend’s suggestion. After accepting the bike for servicing the guy who made the job card assured me that he will keep the bike ready by Sun 10th Nov. I voluntarily told him that even if it takes more time, its ok, but I don’t want to bring the bike again for the same issue. He assured me the same. Ironically, I visited again on Mon 11th Nov to check the status and was told that the bike will be ready by evening and they will call me back. I did not receive any call. Therefore I called them today on 13th Nov ’13 to find out that the bike is still untouched an entire work is pending.

Understanding the fact that you have enough sales in market and you now you do not need customers, I have decided to take this up with the Royal Enfield itself and have sent a copy of my complaint to them.

Bike no : MH 03 AV 2448 – Thunderbird
Name – Ritesh Umrane

I have done 4 service from the authorized delar. but the compliant was still there.at the first two service, they do not catch the complaint.on 3rd and 4th service they found the complaint.but it is not done.noise is still there and it is very high. vehicle complete 5600 km. After every 40 km, noise is again comes. I brought my bike from arun agencies, karamana. they said that the last service was taken by the technicians form chennai.after all these the complaint is still their. again i give the bike for service in arun agencies, karamana. what will i do. please give your answer and please take further actions

Dear Sir, I Mr.Dileep from Kollam, purchased a new bullet Electra 350 from Marikar motors, kollam last month. Reg no : KL 02 AP 9499. I wrote these letter for registering my complaint against the vehicle, 1st service over. I orally told them the following complaints. 1.which cannot kick start through out the day with the help of Chock also. 2.when am In traffic or waiting a signal, the engine is turned off continuously. 3.Nutral indication is not working properly. I am so upset to chose these vehicle, & force full to say this is not a good/comfort vehicle for me. So many traffic problems occurring due to the above mentioned complaints. So I need your help and advise to resolve the matter as early as possible. rds Dieep [protected]

Ishan khaire .my no is [protected], hello sir i am a custemer of yours.i want to file a complaint for your service you are providing for a new v ehicle.i have booked a vehical cllasic 350 in silver color on my mother's name shashi kala khaire in your showroom amba motors harni road vadodara.before 4months.and they have given me time of 2 months and now it is 4months comleted.still i have not got delivery.now they are not responding me n they are not attending my calles and not answred me well, n they diliverd the bullet who are listed behind me.its a uregent for me so plz give me a delivry or update a status at amba motors show room vadodara.so i can get the details. As soon as possible...plzzz ..ishan khaire reply me urgentlyyyy

sir i hve bought new thunderbird 350 frm ambala( haryana), i have found bubling from day1 i told them many times but they are not solving the problem, i live in yamuna nagar i got repair from them but problem was not rectified infact they have changed both the rims of bike but still theeir is problem, now they are not helping me properly.

I bought an RE TB350 on June 21. I had a fuel tank leak from the moment I bought it. The workshop denied any such leak till the first service. It has been 4 months now n I still haven't received my replament tank. Yesterday they told me the tank has arrived. But soon I came to know it was of the wrong colour. The bike is giving a meagre mileage of 15-20 kmpl when it should be giving at least 30.

Since when i bought the bike(Classic 350 bought before 4 months) i have been visiting the service center at least twice or thrice a month. As there was some problem with some of the parts in the bike i asked for replacement and after replacement also i was not satisfied with the replaced parts. When i asked the mechanics they gave a lethargic answer. After going to the service center for continuous complains and parts replacement, the way the mechanics respond was odd. Still having problem in the vehicle, since because the service is very poor. The problem which is told while giving for service is not addressed properly. QC is not done properly for the bike as the new bikes comes with rust on most of the places. Even after replacement am having some problem, i contacted the territory manager to report the problem but he is also not responding.

My name is JERALD RAJ and iam realy not satisfied about the showroom Works and the way they are treating customers...I buy my ROYAL ENFIELD CLASSIC 350 from kerala (thiruvalla)...the name of the showroom is ST.MARYS MOTORS...when we are going there the officials sitting inside there starts to tease us..any if we ask any doubt they are simply refusing and threatning us...so please kindly take necessary actions amongst them... Thank You

Hello, I YASH KUMAR R/o Delhi purchased a new RE Electra 350(Engine no. me3u3s5codh301330) from Essar motors,Jhandewalan Extn,New Delhi on 26 Aug and after 1 day(after running it 25kms) , I noticed that the engine of the bike is too noisy , sound's like a tractor engine(khit khit khit ) which was very loud than the normal bullet sound . I was totally disappointed from the service of ROYAL ENFIELD , I thought that i had bought a Indian bull but i was wrong, your company is decreasing the goodwill value every day In the next morning , I talked to essar motors and they gave me all the possible reasons.Most of the shocking statement was given from essar, THIS BIKE IS LIKE THIS ONLY,ITS THE SOUND OF HYDRAULIC TAPPET & THIS WILL COME FROM IT . THEY OPENED THE ENGINE OF THE BIKE FOR WHICH I MADE THE VIDEO ALSO TO KEEP IT AS A PROOF . After too much argument on this matter , they forced us to come after 2 days to take the new bike , and this bike also like this ,On 30th Aug(same day of delivery) about running it about 30 kms ,their was a starting problem on road as i was heading for my job, after having this problem in another new bike i felt mentally torture from your bike and dealer >NO self start >battery totally dead >contacted area manager(pradeep sharma-[protected] at 10A.m next day I.e saturday) >got the statement that (It will get ok in just 2 hrs and provide me contact details of nitin thakur-[protected] ) >At 12:31 , talked to nitin thakur And he told that it sort out as soon as possible . >At 13:47 , he told me that around 16:00 , he 'll come and diagnose the bike >At 14:53 , contacted Pradeep , it will bw solvead asap >At 15:02 , nitin called me & assured me that the problem will be shortly solved out. >At 18:21 , i called Nitin and he told me he wont be able to come today at the given time and will come next day in the morning at 10:00 ,Now its 10:52 but no call is received till now >Till now, Bike is parked near mall Parking compound AND that night i spent with the bike only At this time , I am so much mentally stressed as i have invested about 1.45lakhs in buying this Bike after spending so much amount , their is no satisfaction at all in service and quality , no one is bothered about my newly purchased . According to me , ROYAL ENFIELD does not bothered the bike after delivering it I was standing on road with bike after spending whole night on road i left the bike over there only , now i m fed up with this bike , Mr. Ajit singh did right talk but all the mechanic tried to misguide me by providing all the hindered of excuses. After having problem in both the new bike consequently , I don't want to take your bike because I am a serviceman at Mc Donalds India and now I m taking it as a mentally torture from the company , your mechanics , engineers all are like this only . At this time , I am so much mentally stressed as i have invested about 1.45lakhs in buying this Bike after spending so much amount , their is no satisfaction at all in service and quality , no one is bothered about my newly purchased . According to me , ROYAL ENFIELD does not bothered the bike after delivering it After having so much problem from the date of purchase , It seems like that i wont be suggesting this bike to any other person neither in my circle nor in my relatives and colleagues The service is totally disappointed and dis mannered. Their are lot more competitors in the market who delivers the very good quality bike and service and i m heading forwarded to purchase them. I HAVE ATTACHED THE SCREENSHOTS OF THE VIDEO PLEASE CHECK THEM and please return my whole amount invested in purchasing a bike. ROYAL ENFIELD IS NOT WORTH FOR INVESTING MONEY IN VEHICLE THANKS REGARDS YASH KUMAR ([protected]) HIRA LAL ([protected])