Royal Enfield Complaints & Reviews

I was a proud owner of Royal Enfield Interceptor 650. It was a great bike. I have completed 10000 km in 2 years. That is below average running at best.
The first service centre I visited in himayat nagar, Hyderabad was the worst. In my first two visits he sent me back saying that there are too many vehicles and they can't take mine. In the third visit he took my details and said they would call. Of course they didn't call. In my fourth visit he asks me to just put the key in my vehicle and leave. No job card, did not even see or ask me if anything is wrong/broken. Just leave my bike behind and they will do it. I just left without saying another word.
The second service centre around 15 km from my place in old bowenpally. Here the mechanic actually drives my bike around at least. Although he says that everything with my bike is wrong and most of the parts needs replacing. They kept my bike for a week from 27th Nov to 04th Dec. Make me a bill of 29 thousand and change. And now when I ride my bike it feels worse than before the servicing. The gear box is jammed, it is impossible to put it to neutral. The rear brakes after installing a so called new disk plate and the entire assembly is weaker than before. They changed my handlebar for some reason, the new one feels crude and cheap. The bike is heating up like anything and is a total mess.
I don't know what to do anymore. I was in love with my bike and now it just doesn't feel the same. I am thinking o[censored]pgrading to a bicycle. All thanks to the servicing guys. They just rip people off, but don't understand the consequences. I don't know if anything will be done by whoever reads this. But all help is welcomed.

Booked my Meteor 350 stellar black on 10th of August 2021 and was given tentative delivery date of 8th August 2021, it is now going to be almost 4 months of waiting. The most disappointing thing is that no one from the RE or Showroom is giving me the next tentative date of delivery of my bike, they just have one line to say that we apologize for the inconvenience, we will try to deliver the bike as soon as possible. They must ensure that customers should be given the clear picture

Booking ID BKG007221DE00912

I sincerely hope I would be getting my Meteor 350 soon

Greetings.
This is to inform you that I have ordered a classic 350 Gunmetal grey on[protected] from Allide Auto Agencies 48/15 Saharanpur Road dehradun which was to be deliver on[protected] but till date i.e.[protected] have not received the order nor any information about it. Even after walking in the showroom thry either don't give a satisfactory answer or give a future date and the cycle continues.
Hereby I request you to kindly look into the matter.
Thankyou.
Regards,
Karan Lakhera.

Jabarjasti feadbac

Please refer to my booking number BKG0001DE00362 I've booked my bike on[protected] and haven't received my bike till date. It's been 5 months!!
That's how you treat your customer?

I have booked & paid the full amount of Meteor 350 Supernova Blue through Manzil Motors Pvt. Ltd. Sector 16, Gurgaon-122001 during that time they have promised me they will deliver the bike within 90 days but now no one taking responsibility even I have requested to RE staff connect me with their ASM & Zonal Head for a talk they said they will not talk to customers. I wanted to gift it to my brother on 3rd Dec on their birthday but now i think it's not possible within 2-3 days. Kindly do the needful.

The staff didn’t give me the petrol when I take delivery. My fuel become empty when I travel 1 km from dealer. It’s cheating the satff hide the petrol which come from company for the customer

Dear sir,
I am penning this letter with deep sense of angaish annoyance, shock and disbelief.I M.Murali Krishna Goud, always had a passion to own a standard black Royal Enfield bike all these years .My dream come true when I purchased Royal Enfield bike.
But the person Mr.Dhananjay who is working in Royal Enfield show room, Tandur Vikarabad District said that Royal Enfield standard black bike has been band and manufacturing was stopped, so that we can't deliver the bike .After few arguments finally he had convinced me and delivered Royal Enfield Regal Red Electra 350 bike on 22/11/2021, which was not upto my satisfaction, As I required Royal Enfield standard black bike.
Later after 4days i.e., on 26/11/2021 I went to show room to get computerised bill of bike.But I was really shocked to see the Standard black in the show room .Then I went to Mr.Dhananjay and enquired regarding it but no one has responded to any of the question which I have raised to them.They kept me waiting without telling any reason for the delay.Finally they started rudely behaving on me, Especially Mr.Dhananjay.He gave wrong guidance to me and more over he is poor in handling the customer.
Please check the facts with your dealer and either exchange with new bike (Standard black) or refund the amount paid .I am sure you will look into this matter with a sense of seriousness and urgency.Let me repeat with conviction that I am not going to accept this bike anymore.i am ok only with these two conditions either you exchange with new one or refund the money.i lost my complete the faith upon on Royal Enfield because of deceptive explanation given to me by Mr.Dhananjay while I was in a showroom standard.
I have to legally proceed through consumer court upon Tandur branch along with attachments.Find the below attached the bill receipt.
I sincerely hope you wii not force me to go public with my complaint finally expecting and hoping and early decision from you side.
Thanking you.

Hi Team,

I have booked a class 350 on September 2 but still now I have not got bike. Showroom is not responding properly. I have paid the full amount of 2.40 lakhs. sale person in the shown room provided a fake delivery to get a full amount. Please respond as soon as possible and take some action about the delivery. I have attached the receipt for your reference.
Booking Name:- Rajesh kumar
Booking mobile number :-[protected]
Booking made at :-Sri Velavan Motors Pvt. Ltd

My name is Puru Kulshreshtha and I live in Chhibramau(distt. Kannauj). I booked Meteor 350 Stellar Balck on April 23, 2021, via a dealer named Sampuranta Automobiles. I booked this bike because the dealer mentioned that the same will be delivered by July 2nd or 3rt week. I paid the booking amount of RS 15, 000 in cash.

I visited the dealership two to three times as of the date and received no confirmed date of delivery of my bike. I called the Royal Enfield support team and they informed me that due to the covid pandemic they foresee a delay in the delivery of my motorcycle within the committed timelines and Over the next few days we should be in a place to give you a new date of delivery for your motorcycle and they gave told that your bike delivered in the 2-3rd week of September.

In September, I visited the dealership and they told me no confirmed date, then again I called the Royal Enfield support team and they informed me that due to the covid pandemic and semiconductor issue they foresee a delay in the delivery of my motorcycle within the committed timelines and Over the next few days we should be in a place to give you a new date of delivery for your motorcycle and they gave told that your bike delivered in the 2-3rd week of October.

I called the Royal Enfield support team in October than they again postponed the delivery date of 6th November 2021. In November they again postponed the delivery date to the last week of November and then December. Every time I called the Royal Enfield support team, they postponed the date.

It's almost more than 7 months of booking and my bike is not delivered till now. I have seen many others get the same bike even booked after me. When I booked my bike they told me that the bike is delivered on the basis of first come first serve. but others got their bike even after booking in June.

My Booking Id-BKG300194DE00013

Kindly arrange to resolve my issue most immediately. Thanks,

I purchased second hand 2015 royal enfield from authorised service delivery named GBR motorcycles Netanya israel on July 2020. I didnt notice condition of tyres at that time and paid in full. Post that i came home and requested dealer if tires can be replaced i was ready to pay the cost of replacement with new tires. Since last year i am not able to get tires in israel front tire measurement - S54 3.25-19 and rear tire S57 3.50-19
i cannot pass the yearly test since then as these tires are not available in the country. I tried to import the same from India but customs refused and send it back to India.

There is a service center in Hyderabad named headway motors where my bike has been given for service yesterday but till now there is no response from them
There are hardly 20 appointments in scheduled to them
It is always done in the same way
Customer satisfaction is not up to the mark

Kindly please look into this matter...

I have called by the Royal Enfield show room at Anakapalli for availing my bike servicing and given the date on 27.11.2021 at 9.00 am and as per the schedule i have visited the showroom at 9.10 but they have not open their showroom. So i once again visited the showroom at 10.00 a.m. but they are telling that already booking for servicrs is full and you visit on 29.11.2021. I do not understand within 20 minutes how it is possible, i think they are not bothering about the customers and simply passing their time. Only because of such type of servicrs i am availing my bike servicing from private showroom. So my sincere suggestion to Singham Auto is please book online bike servicing or else close the servicing section.

Thanking you,

G Raja Kishor,
Mob-[protected]

I have booked classic 350 from sri sai motors tirupathi... as per tentative deliver date is tomorrow

no confirmation not yet and Still not delivered...

i called royal Enfield support team and mailed many times but they gave me another tentative date that is 4th week of December

but i will not believe royal Enfield support team

i have book as per long planning but royal Enfield company utter disappointed me

Name : Murali M
Mob : [protected]
Booking number : BKG004075DE00548
Receipt number: BKR004075DE00548

Regards
Murali M

Bike has problem of miss firing and bike has submitted to show room but the parts not available.
They are told me that parts has order please help me to get bike

Dear Sir,
I have purchased Royal Enfield classic 350 New edition from Shahila exposition Guwahati Aasam. purchasing next day sounds problem face . its manufacturing problem .
kindly resolve my problem or exchange my bike

After four months of wait time finally I received a mail saying that my vehicle is ready for delivery and my self and my brother went there by travelling 65kms
Rishi Motors Nellore (Royal Enfield showroom in Nellore) started saying that they won’t accept the payment through card then we asked them to give the same information in written format then they said they cannot give in written statement.
Immediately we called customer care to complain the same then the showroom manager changed his version saying that there is a issue with bank account. Customer care agent created a case asking us to wait.
We returned back to our house. But I recorded the two different stories played by showroom manager with both audio and video.
Now I challenge Royal Enfield company
Will they dare to take action on Rishi Motors Nellore manager and owner?

Even a small Grocery shops are maintaining the swipe machines and accepting all modes of payment.
It’s shame to hear from a giant company network that they don’t accept card payment.

Regards,
Sai Teja CH

I bought new Enfield Electra on 17th of October 2021 from sangam Honda sahibabad ghaziabad battery is not working from very first day and showroom management is not changing it since one month please help and make it sure to change it

I am request to inform that I am booking Royal Enfield classic 350 at your dealership in Gobichettipalayam on (26.04.2021). I will not be able to purchase your bike after lockdown time because of my finance problem your bike price will increase. So I will request to your dealer for refund the booking amount at last five month but your dealer will not respond for my request. So I will believe your Company and I am upload my booking reciept. Please refund the booking amount for me. Thank you sir

I have purchased Royal Enfield Meteor 350 on March 11 2021 . Next week itself I have noticed rust in silencer and I reported it to the showroom and also the royal enfield customer service also. There is not action or any response from them . It's only 9 month I had purchased the bike now itself it's getting rust on silencer....