Royal Enfield Complaints & Reviews

My battery missing after service my bike.

I purchased classic 350 stealth black on 10th of august.from the delivery day my speedo meter is not working properly then they said ki we'll change the meter asap but it takes more then three months ti change and then they realised that the wire of speedo meter is not working and i am facing some problems from the 3rd day after delivering of my classic 350 which is engine sound, disc sound, gear problem, missing in biking while driving on highway.today they said their is problem in your engine head so you have to pay some amount.i asked them them for which part i have to pay.they people are saying their is some job work which is done by outside of service centre ( khraad ka kaam hoga aapke isme to aapko pay krna pdega ) my concern is that ki what does mean of above line that " aapke isme khraad ka kaam hoga" in my way it means as i'm a technical person, it means that they will refurbish my old part.and not going to change when i said no and i'll make a complain fir this then with in 2 seconds they changed that sir you don't have to pay anything.they people thinks that they are very clever.they people came and said that you have to sign on this paper i.e ( coustmor satisfaction form ) that you don't want to resolve your problem from us without mentioning that they asked me to pay.i said i'll sign first write on this that you said you have to pay fir that " khrad ka kaam ".
Its been 4 months with RE but i'm not Happy with service and all worst service.even they people didn't reply for my complain which i made in email and all the managers and showroom owner all the peoples are in cc
Now thats enough from my side now m going to file a consumer court case against company and the showroom.
Thanks

I Had booked a Royal Enfield 350 next-gen Model on 04-Sept-2021.
The tentative delivery date given was 19-Oct-2021 i.e 45 days after booking.
The booking was done after consulting the authorized dealership about the waiting period which was informed as 45 days then.

Today is 09-Dec-2021 i.e 96 days after booking and still, there is no information about the delivery.
There is not even the next tentative...

Hello sir,

My name is Brijesh Sharma, I live in new Delhi ( gokulpuri). my 2 service is completed but problem is not solve, me kaafi pareshan ho gya hu service se continue same problem hai. jo unhone bola whi part lagaye or mene bill pay kia, chain me awaj kaafi aa rhi hai, gear problem hai, or jitni baar jata hu new part daalne ke liye bolte hai but uske baad bhi problem solve nhi hoti hai company me service kaise karvau, bhot problem ho gyi hai gain and again same problem hai. feedback ke lie call aayi thi 1st time unhone bola tha problem solve kar denge but nhi next time bhi bill bna dia new part daalne ke bola, i m not satisfied for bike service. hand break loose ho gye hai or 1st service ke baad oil nikalne lga feedback me btaya bhi tha mene unhe but fir bhi charge lia unhone, me chahta hu meri problem solve kar di jaaye, or koi charge na lia jaaye. abhi new bike li hai 4 month huye hai problem har service ke baad badh problem jaati hai oil jo nikla tha bike se jitna waste hua fir new oil ka charge lia . please meri problem ko solve kar dia jaaye . or next issue ye hai agar mujhe problem btani hai to jo bill dia hai usme wrong no. mention kia hai, No. hai [protected] ye no. wrong hai, kisko complaint kare service centre me ye issues hai . I hope aap meri problem ko solve karenge
Thankyou
my email ID- brijeshsharmaji.[protected]@gmail.com

Hi Team RE,

Just wanted to share recent experience with 2 RE dealers at Ghaziabad.
Let me tell you that I am a proud owner of 2 legend bikes C-350 and Himalayan. Recently I visited a RE service center( ASA Riders ) at Vijay Nagar, Ghaziabad (UP) on 17th November 2021 regarding issues with speedometer and problem and rear braking in my Himalayan ABS BS4 2019 model (UP14 ED 8485). Braking problem was resolved the same day and the RE service specialist confirmed the problem in the speedometer( the ABS light keeps blinking while riding) and as a solution they will be replacing it. As a proof he made video
As it was not available in the stock he took all the required details and assured me that he will be calling me in the next 10 days.I again followed after around 2 week and ASA Riders (Dealer) confirmed that pending Part speedometer has arrived and i can visit the service center to replace it.
It was 30th Nov 21, I visited the service center ( ASA Riders), they inspected the problem again and made a video of the faulty speedometer during a short test ride and confirmed the problem. While doing documentation suddenly the store manager named Junaid called me and asked me, from where I have been availing service from the last 2 year and I told him that all the services and maintenance has been done by Sangam Auto RE service center which is also in ghaziabad, hearing this Junaid told me to replace the faulty part from Sangam only. I told him that I have taken a 4 years premium warranty package and as per the RE service guideline i can avail the services/guarantee from any RE service center all over the country. Why should I go to visit another service center when I have already waited almost 2 weeks for the part. Junaid was too stubborn and forced me to go to another dealer ( Sangam autos) only as I availed the services from them. Though i had already wasted half of the day, i decided to go to Sangam autos, ghaziabad. I reached Sangam autos and met with Rawat ji who inspected the problem and assured me that they have a speedometer in store and will replace it after a few formalities. They also took video of the problem and told me that they are going to request approval from the RE management team. It's been more than 1 week, I am still waiting for any response from them. I again called Junaid from ASA riders explaining the situation and he was literally laughing at me and I was shocked . This is the time I've decided to share my pain with Royal Enfield support . This was a very bad and heart breaking service experience i have with RE dealers especially with ASA riders, vijay nagar, ghaziabad, UP. They have wasted my 3 weeks and made me run around for a simple problem due to their ego from the competition dealer and the problem is still there.
As a committed rider, if I am suffering from this after service issue, what about a daily commuter?
It's a humble request from a Royal Royal Enfield customer and a Rider, please look into it. This kind of behavior with customers is not acceptable and proper action should be taken for this.
I am also attaching the video of a faulty speedometer.

Thanks & Regards

Sunil kumar
[protected]
Himalayan ABS BS4
UP14 ED 8485
Ghaziabad, UP-201009

I have booked one continental gt when the dealer promised me to deliver it with in 15 days and now they r not delivering the bike . I m in problem . Please take a look

I, Swarnangshu Ghosh booked a Royal Enfield Meteor 350 Supernova Blue on 1st September'21, from Serampure, District- Hooghly, West Bengal, showroom. Before booking I have asked that should I get it before 15th December'21??? They have told that after the booking procedure done they can confirm me. Then I paid Rs. 10, 000 as advance for booking, after few minutes later they have given me the booking receipt & confirmed me that I will get my Supernova Blue on 30th November'21, which is also written on booking slip. But till today ( 07/12/21 ) I don't get any confirmation from showroom when I will get my bike. I need it very urgently.

Hello
I am very sorry, but I have to complain about your motorcycle dealer in Serbia. A month ago, I sent an email wanting to book an appointment and try out the Royal Enfield Himalayan, and to this day I have not received a response to it. But I still decided to buy that motorcycle without a rehearsal, so I called the store on the phone today and asked the seller to send me with an e-mail loan repayment plan (because I don't have enough cash) so I could make an agreement with my bank to buy a motorcycle. because I'm 300 km from the store so I don't have to travel for those papers.
The seller was very rude and told me that he dont know what he needed to send me and that he would tell me himself if I could buy that motorcycle if I told him how much I earn per month. What happened to me is a big disappointment. No one deserves such treatment in your store.
I will buy my Himalayan when you find another dealer in Serbia. I'm sorry
Vladimir

My Name is APPAS. I Have Purchased Royal Enfield Classic 350, Pure Black. I Have Self Start & Unnecessary Noise Problem From Starting. Till Now I Have this. Right Now Also I Left in Service Centre. I am not sure Whether the problem will Fix or not.
Currently I am Facing Front & Back Wheel Alignment Problem also.
I am facing so much of Stress & Not satisfied in this Vehicle.
Since my Vehicle purchase I am facing too much issues & fed up with the co-operation with Showroom & Service. Sure am not feeling my bike problems will get resolve.

Contact No:[protected]
Owner Name : M Mohamad Jackria
Year of Purchase : March/2021.
Chassis No : ME3U3S5F2MC004392
Engine No : U3S5F1MC757662
Date of Registration :[protected]
Registration No : TN10BM4303
Month & Year of Manufacturing : 03/2021

My bike standard 350 speedometer complaint and registered with 2 dealers only 4 month old bike,
Still no response from delares they told me that shortage of spares.
Complaints registered before 2 month, many times i enquiry no response

My booking period very longer but not Delivery my bike still because I am booking Royal Enfield bike classic 350 stealth dark black I am waiting for 4 month very bad service Royal Enfield company provide service

I was a proud owner of Royal Enfield Interceptor 650. It was a great bike. I have completed 10000 km in 2 years. That is below average running at best.
The first service centre I visited in himayat nagar, Hyderabad was the worst. In my first two visits he sent me back saying that there are too many vehicles and they can't take mine. In the third visit he took my details and said they would call. Of course they didn't call. In my fourth visit he asks me to just put the key in my vehicle and leave. No job card, did not even see or ask me if anything is wrong/broken. Just leave my bike behind and they will do it. I just left without saying another word.
The second service centre around 15 km from my place in old bowenpally. Here the mechanic actually drives my bike around at least. Although he says that everything with my bike is wrong and most of the parts needs replacing. They kept my bike for a week from 27th Nov to 04th Dec. Make me a bill of 29 thousand and change. And now when I ride my bike it feels worse than before the servicing. The gear box is jammed, it is impossible to put it to neutral. The rear brakes after installing a so called new disk plate and the entire assembly is weaker than before. They changed my handlebar for some reason, the new one feels crude and cheap. The bike is heating up like anything and is a total mess.
I don't know what to do anymore. I was in love with my bike and now it just doesn't feel the same. I am thinking o[censored]pgrading to a bicycle. All thanks to the servicing guys. They just rip people off, but don't understand the consequences. I don't know if anything will be done by whoever reads this. But all help is welcomed.

Booked my Meteor 350 stellar black on 10th of August 2021 and was given tentative delivery date of 8th August 2021, it is now going to be almost 4 months of waiting. The most disappointing thing is that no one from the RE or Showroom is giving me the next tentative date of delivery of my bike, they just have one line to say that we apologize for the inconvenience, we will try to deliver the bike as soon as possible. They must ensure that customers should be given the clear picture

Booking ID BKG007221DE00912

I sincerely hope I would be getting my Meteor 350 soon

Greetings.
This is to inform you that I have ordered a classic 350 Gunmetal grey on[protected] from Allide Auto Agencies 48/15 Saharanpur Road dehradun which was to be deliver on[protected] but till date i.e.[protected] have not received the order nor any information about it. Even after walking in the showroom thry either don't give a satisfactory answer or give a future date and the cycle continues.
Hereby I request you to kindly look into the matter.
Thankyou.
Regards,
Karan Lakhera.

Jabarjasti feadbac

Please refer to my booking number BKG0001DE00362 I've booked my bike on[protected] and haven't received my bike till date. It's been 5 months!!
That's how you treat your customer?

I have booked & paid the full amount of Meteor 350 Supernova Blue through Manzil Motors Pvt. Ltd. Sector 16, Gurgaon-122001 during that time they have promised me they will deliver the bike within 90 days but now no one taking responsibility even I have requested to RE staff connect me with their ASM & Zonal Head for a talk they said they will not talk to customers. I wanted to gift it to my brother on 3rd Dec on their birthday but now i think it's not possible within 2-3 days. Kindly do the needful.

The staff didn’t give me the petrol when I take delivery. My fuel become empty when I travel 1 km from dealer. It’s cheating the satff hide the petrol which come from company for the customer

Dear sir,
I am penning this letter with deep sense of angaish annoyance, shock and disbelief.I M.Murali Krishna Goud, always had a passion to own a standard black Royal Enfield bike all these years .My dream come true when I purchased Royal Enfield bike.
But the person Mr.Dhananjay who is working in Royal Enfield show room, Tandur Vikarabad District said that Royal Enfield standard black bike has been band and manufacturing was stopped, so that we can't deliver the bike .After few arguments finally he had convinced me and delivered Royal Enfield Regal Red Electra 350 bike on 22/11/2021, which was not upto my satisfaction, As I required Royal Enfield standard black bike.
Later after 4days i.e., on 26/11/2021 I went to show room to get computerised bill of bike.But I was really shocked to see the Standard black in the show room .Then I went to Mr.Dhananjay and enquired regarding it but no one has responded to any of the question which I have raised to them.They kept me waiting without telling any reason for the delay.Finally they started rudely behaving on me, Especially Mr.Dhananjay.He gave wrong guidance to me and more over he is poor in handling the customer.
Please check the facts with your dealer and either exchange with new bike (Standard black) or refund the amount paid .I am sure you will look into this matter with a sense of seriousness and urgency.Let me repeat with conviction that I am not going to accept this bike anymore.i am ok only with these two conditions either you exchange with new one or refund the money.i lost my complete the faith upon on Royal Enfield because of deceptive explanation given to me by Mr.Dhananjay while I was in a showroom standard.
I have to legally proceed through consumer court upon Tandur branch along with attachments.Find the below attached the bill receipt.
I sincerely hope you wii not force me to go public with my complaint finally expecting and hoping and early decision from you side.
Thanking you.

Hi Team,

I have booked a class 350 on September 2 but still now I have not got bike. Showroom is not responding properly. I have paid the full amount of 2.40 lakhs. sale person in the shown room provided a fake delivery to get a full amount. Please respond as soon as possible and take some action about the delivery. I have attached the receipt for your reference.
Booking Name:- Rajesh kumar
Booking mobile number :-[protected]
Booking made at :-Sri Velavan Motors Pvt. Ltd