Royal Enfield Complaints & Reviews

We have booked METEOR 350 FIREBALL Black a 5 months ago still we have not received the vechile I'd we visit the branch they tell ys that within 20 days u will receive but evry time they say 20 days 20 days but stl we are not received the vechile if we call they not responding to us if ask any thing they say we dont no anything if vechile comes will inform you. While booking they told 3 months is a waiting period after that also I hvant received and now they are not responding to us properly. What ever we ask they say everything knows only company we dont no anything and they tell us to mail you guys if it so y we need showroom here we can book online only right. Kindly look into the issue or else the issue will take up to customer court becz we paid 80 of the funding and who will give that interest of 5 months.
Kindly take action on your hubli klasic motors showroom or esle will go to customer foram
Each and every one way different different reason for not delivering on time

Hello Guys,

I had booked my Interceptor 650 on 31st March, 2021 with a tentative delivery 29/06/2021. I have waited for over 7 months now and have still not received any update from the dealership or RE. I get a same template response everytime I write to the support stating "Bike has earned global appreciation and will be worth the wait bla bla bla" and they are denying to give any update straight forwarded.

Can they do something like this? Dont we have consumer acts that state that a seller has to follow certain guidelines and always give a estimated time for the product?

Being such a big brand how can they ignore us completely. The dealership is directly saying they don't have an update. How is that even possible? Can they not track a product order ID and update us accordingly? Even a amazon delivery can be tracked realtime and we are spending close to 4 lakhs and do not even get a proper info.

I am really fed up guys and seeking some help through this platform. I am planning to even cancel the order now even though the bike is great and is actually my dream to own one but the arrogance of dealership and complete unprofessional ism from RE will force customers like us to give up on the brand.

I hope somebody somewhere in RE is reading this and feels responsible.

Hi My name is Praveen SL, I had booked the bike on 9th april 2021 but till now I have not received the bike if the bike is not getting ready soon in by company then why are you taking the booking, who is responsible for this please make the delivery faster

Respected Royal Enfield Team,

I Muhammed Aquib Khilani K S, Purchased a Royal Enfield Himalayan BS6,[protected]. Now the 2nd Periodic Service done,
and i used the vehicle for below 4200 kms,

Chase Number : ME3D4A5F1MC001697
Engine Number : D4A5F1MC095547
Registration Number : KL 29 T 0468
Contact Number : [protected]

Am sending this mail for your reference about the rusting and complaints occurring day by day in my Himalayan BS6 . Kindly Please do the needful as soon as possible.
For your valuable reference, am attaching the photographs of the live condition of my vehicle.

All Parts are rusting, am not leaving in seashore area or using it in a seashore area.
majority time i have Highway rides. Average of 20kms am driving a day.
First time while riding at night i fall in a gutter, handle bent occurs and the next time my wheel bends.
While riding on vertical roads, its been engine cut off on the second gear. and
Fuel gauge showing wrong values, its fuel pump is working.
Last day its battery drained out completly when i start it in the morning.
i called to the nearest showroom ROVERZ MOTORS, Kayamkulam, many times tried, they not willing to pick up. After i raise a complaint in the RSA team directly in there toll free number, The CRM DIRECTLY CAME with a Technician AND TOOK THE VEHICLE. which is only 1 km near to my home.
When on my Daily usage majority times the engine cut off occurs,
SOMETIMES KEY SET PROBLEMS OCCURING, not working properly.
Side Stand Sensor malfuctioned.
Abs not working properly. Cone set problems occuring, Sound occuring from rr shock absorbers.
All Engine CASE Bolts are rusting
Silencer Head area is rusting, silencer bolts are rusting. RECTIFIER RUSTING, INJECTER AREA TOO IN A NON SATISFIED CONDITION.
Its not a please, i want the warranty at the earliest, if we are not satisfied with i r service, we have to face this in legal policy for a consumer according to the act 1986
The response from the Service centres where not satisfying and no responsibility or any responsible persons there.
So directly am complaing to this complaint corum.

Vehicle Purchased : Roverz Motors
Address : XIV/1181, PUTHIYAKAVU, KULASEKHARAPURAM P.O,
KARUNAGAPPALLY, KOLLAM, KERALA, 690544, , KOLLAM,
KERALA, India, 690544

Service History Details

20th Jul 2021 - 1st Service -Roverz Motors, Kayamkulam
23rd Sep 2021 - Handle Bar Replaced due to bent - Roverz Motors MVK
16th Oct 2021 - 2nd Service -Roverz Motors, Kayamkulam

Yours Faithfully,
Muhammed Aquib Khilani

Sir,
I am Subhankar Ghosh State West Bengal, City Malda Mob Number [protected] Nearest Dealer Speed Wheels. My booking date was 19.07.2021 and my Tentative Delivery Date was[protected]. But there is nothing update on my bike about when it will be delivered. Now they notify me by mail there is an issue for the last 18 months has seriously disrupted the global supply chain and the availability of critical components across the entire automotive industry - one such being semiconductor chips that are key to motorcycle manufacturing. So why I request you to please delivered my bike within this month. Otherwise please cancel my booking and I had already paid Rs 10, 000 (ten thousand) for this, please refund my booking amount to my bank account (Account No [protected]). The booking slip attaches to this request letter.

I have purchase bs6 classic 350, and it will become my worst experience with that bike, after first service bike engine is automatically shuting down after 50-60 plus km ride, than self automatically gone it's like... Ur are standing In middle of traffic hai your self start button stop working ...sometimes u have to switch off and on through key than its work ... Means bs6 means lots of problem in that ...please never ever I have suggested to any one to buy that worst bike

I am duraisingam Sub-Intentionally trying to deceive customer.Royal Enfield(vishaga motors showroom) Paramakudi, Ramanathapuram
Good morning sir I have booked Royal Enfield model- meteor 350(fireball red) on[protected] from-vishaga motors. my booking id-BKG009170DE00048 with initial payment of Rs.10, 000/-At the time of booking the Sales Representative told the below quote,
- Need to pay only onroad price + insurance + tax = Rs 2, 23, 943\-
- No additional charges
- Additional Fittings and extended warranty not mandatory Next day when I went to pay remaining amount and take delivery they were charging additional amount around Rs (10600) Ewd Rs4300, RE bumper Rs3700, engine guard Rs2500

- Extended warranty ( Compulsary )
-External Fittings charges ( Compulsary )

We dont Need the additional External Fittings charges and extended warranty.
But the showroom manager is forcing us to buy and pay the extended warranty and External Fittings charges. His behaviour is very Rude. He is not ready to give the bike without paying the additional amount.
And now we have no Trust in this Showroom and there service support. So I dont want to buy any bike from this showroom.
The manager is delaying to return the initial amount paid.
I have audio and video evedience regarding the same.
Showroom Manager Name: Ruban, mobile[protected] and accounts department Name:Vanitha mobile[protected] Thanking you
Regards,
Duraisingam (contact details - mobile number [protected] [protected]@gmail.com)

I buyed my Classic 350 BS 6 engine on 11 June 2021 from Garg Autos Sector 32 Chandigarh and after complete one month / 500 KMS, I went to the service station in industrial area Chandigarh for my 1st service. Till that time, I got stopping issue twice or thrice but I ignored it because I thought since my bike is new so this happens when a new engine comes in a running form. This issue continuous to arise after my service and it has become...

My bike abs not working since one month, i have check many authorised dealer, they unable to slove my problem also said that it not an big issue, but i faced many problems due to not having Abs, please kindly concern my issue

My bike chassis number -ME3US5C2KA426776

In June 2021 (5 months ago) I put a $2000.us deposit down with the Phnom Penh, Cambodia dealership for Royal Enfield motorcycle, for delivery of the motorcycle on Dec 8, 2021. I have many times asked the Royal Enfield Phnom Penh dealership about a date when the motorcycle will be at their dealership as I have to make non-refundable hotel reservations. (I live 4 hours away) Even though they should know what ship it left India on, and what ship it was transferred to in Singapore for shipment to the Port of Sihanoukville, Cambodia, I can never get a straight answer out of them. I also wanted to buy/order riding RE riding appeal and they said they cannot order appeal for individual customers. If that is RE company policy, they are losing money on it. Very poor to non-existent customer service. Next time I buy a new motorcycle it will not be a Royal Enfield. I can only hope the RE motorcycle is better than their customer service!

From the delivery day onwars my new purchased re himalayan is full of manufacturing complaints, day by day complaints are occuring from the vehicle. Now its only at 4050 kms am drived in total,
Now its fronts wheel bent, cone set malfunctioned, electrical circuit drops, battery drains, key set showing defects, while hiking a vertical road its shuts down and starts only after 5 to 20 minutes.
Now i got aproblem with the rear shocks absorbers.
And the pulling of this vehicle is only showing matched to a 200 cc bike
Chase numbver:me3d4a5f1mc001697
Reg number: kl 29 t 0468
Owner: muhammed aquib khilani
Mobile: [protected]

The back break and the caliper is loosely bloated and while breaking the break is making noise and the caliper is moving and the breaking is also poor
When gone to the service center they are saying need to take for service but the bike haven't run the kilometre for next service

Please make this problem solveas fast as possible

Sir pl provide HSRP no plate on line booking. Raj motors Mothihari.. Sir jodhpur se gadi liya hai aur Registration mothihari RTO se kiya hai BRO5AQ1493 gadi no RTO ne de diya hai Lekin no plate ke liye HSRP Raj motor mothihari ne mana kar rahe hai ki hamare system me nahi le raha hai. Sir pl mere gadi Royal infield ka no plates provide karaye. Taki mera RC card vhi RTO se issue kar sake.

Hi,
I own a royal enfield classic 350 chestnut red bs6 model bike. From the day 1, i have an issue bike dragging to one side (sometimes left, sometimes right). I have visited the royal enfield service center in OMR many number of times for this issue and your service people try to convince me that there is no issue. 3 weeks ago, my bike started dragging too much on the right side, and i have taken bike to OMR service center again. First week, they agreed that the bike is dragging right and they taken it for a complaint.. they fixed and not even 1 day the bike was good. Again it started dragging to right. So i have taken it to service center again.. they agreed that the issue is again occured and they taken a complaint.. i have all the SMS and phone calls which your people agreed that there is a issuue and fixed it.. but even after 2 times of fixing the same issue, the bike is dragging right again.. i want the spokes wheel of my bike to be replaced completely with brand new alloy wheels.. i cannot bear with this worst spokes wheel and risk my life, with this right dragging bike..
I seek a resolution to this problem and hope that royal enfield will solve this problem to treat its customer with a good respect.

Thanks.

Hi My name is Sujeen Kumar, I had booked the bike on 15th June 2021 but till now I have not received the bike if the bike is not getting ready soon in by company then why are you taking the booking, who is responsible for this please send me a simple answer otherwise than booking tell me how to get the money back

The above mentioned showroom called me and said 55 percent offer is there for bike insurance..and I visited and did insurance..after that they said for your bike there is no offer and also they did insurance one month earlier for expery of last insurance…and I asked two times they didn’t respond…and manager also not responded…And service also not good…please enquire

We have booked ES model bullet on 23rd August 2021 and showroom confirmed that bike will be delivered within a week. But till now we didn't received the vehicle and now showroom people's responding like we will refund the amount.

showroom verbally agreed within a week of booking delivery will happen, that is not done. They have done the fake promises and we have been waiting for last 50 days. Still they are not confirmed.

I have checked with support team through email, but they responded again need to wait for 1 more month. So total 70-80 days need to wait to purchase a bike. My friends also told that showroom people's doing fake promises for delivery. So don't buy vehicles from this showroom and not aware of other showroom delivery. Better not to buy RE vehicle's.

Note : Don't trust the delivery promises by this showroom

Showroom details :

PVR Wheels, kallekkad, Palakkad, Kerala

My bike KL23Q395 has been taken for Service on 8/10/21 at 11.30:am to Service centre at Roverz Motors, Puthiyakavu, Kollam, Kerala. The same has been returned on 9/10/21 at 7.30 pm without even washing the vehicle.
This is second time I am experiencing the worst Service from a Service provider of a reputed Brand.

I had been advised never to go for servicing at the Service provider as it is worst. But now I had Experienced it making their belief come true.

its worst.

Purchased Signals on 8th October from Hitech Automobiles, Kurnool. In just 24 hours of taking the delivery the fuel tank's paint starts chipping off. The issue was not there when i took the delivery and it started right after filling the fuel and driving for 70 odd kms. I reported this incident right at the moment to the dealership and took the vehicle to the service center for checkup. But the dealership was not helpful. I strongly believe that it is a manufacturing defect. Could you please look into this issue and provide me with a solution. I am not able to drive the bike just 1 day after the delivery. I just feel regretful that I bought the vehicle from Royal enfield. I am expecting a quick resolution on this.

The delivery date has already been passed a month and there is no update or whereabouts of the deliverable. this is very ignorant and unprofessional; which I certainly did not expect from a giant like Royal Enfield. I also have been writing mail a few times but no satisfactory reply. Also, the same model is available in local showrooms but online registration is taking more than 4 months to get delivered.

booking ID : BKG005055DE00133