Hi,
I own a royal enfield classic 350 chestnut red bs6 model bike. From the day 1, i have an issue bike dragging to one side (sometimes left, sometimes right). I have visited the royal enfield service center in OMR many number of times for this issue and your service people try to convince me that there is no issue. 3 weeks ago, my bike started dragging too much on the right side, and i have taken bike to OMR service center again. First week, they agreed that the bike is dragging right and they taken it for a complaint.. they fixed and not even 1 day the bike was good. Again it started dragging to right. So i have taken it to service center again.. they agreed that the issue is again occured and they taken a complaint.. i have all the SMS and phone calls which your people agreed that there is a issuue and fixed it.. but even after 2 times of fixing the same issue, the bike is dragging right again.. i want the spokes wheel of my bike to be replaced completely with brand new alloy wheels.. i cannot bear with this worst spokes wheel and risk my life, with this right dragging bike..
I seek a resolution to this problem and hope that royal enfield will solve this problem to treat its customer with a good respect.
Thanks.
Royal Enfield customer support has been notified about the posted complaint.
Oct 14, 2021
Updated by avi2109 Hi,
I own a royal enfield classic 350 chestnut red bs6 model bike. From the day 1, i have an issue bike dragging to one side (sometimes left, sometimes right). I have visited the royal enfield service center in OMR many number of times for this issue and your service people try to convince me that there is no issue. 3 weeks ago, my bike started dragging too much on the right side, and i have taken bike to OMR service center again. First week, they agreed that the bike is dragging right and they taken it for a complaint.. they fixed and not even 1 day the bike was good. Again it started dragging to right. So i have taken it to service center again.. they agreed that the issue is again occured and they taken a complaint.. i have all the SMS and phone calls which your people agreed that there is a issuue and fixed it.. but even after 2 times of fixing the same issue, the bike is dragging right again.. i want the spokes wheel of my bike to be replaced completely with brand new alloy wheels.. i cannot bear with this worst spokes wheel and risk my life, with this right dragging bike..
I seek a resolution to this problem and hope that royal enfield will solve this problem to treat its customer with a good respect.
Thanks.
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