Royal Enfield Complaints & Reviews

I have royal enfield 350 SRS
This time the experience was not good.
When the bike was serviced 4 months ago, the battery problem was coming at that time, but at that time I did not tell whether the battery was damaged. Now 3 days ago when the warranty of the battery is out, then today during the service it is telling that the battery is damaged.

I booked RE classic on 21st sep 21, and expected delivery by this week 25th Oct 21 nothing happend till now when I checked RE customer service they said bike not yet started production, which causing financial damage

EMI started but nothing received from RE

I had gave my classic 350 stealth black for claim on date aprox 25/07/2021but the service advisor make fraud with me …until date advisor said the claim is not got back from the company as well as he took 2500₹ from me and give vehicle without changing the damaged parts …
Very Hopeless Service of Ved Motors Gondia& Bhandara.

I had been told that my bike will be delivered by 7th October. It is already the 25th of October and my delivery is still pending.

From the time I bought this bike an facing various technical issues
1) Electronic Start works as per its own will, workshop couldn't fix it yet.
2) Battery drains automatically whilst service centre claims there is no problem with battery, problem not fixed even after 3 visits to workshop
3) RPM increases without accelerating
4) bike sits off midway, restart easily but the moment you put it in first gear it shut again

Worst experience of my life. RE is selling سب standard product, please do not waste your money and peace of mind in their products

The dealer give me insurance that not tie with royal Enfield

I'm Mithran From Pollachi

Near by service station Bharath Motors Pollachi

None of the problems I mentioned have been implemented (silencer not replaced )but the SMS has come as if it has been passed

I found a noise in the Silencer after running 300km on my new bike and when I told it to your executive he failed to notice it and then I told him several times back but then I forgot to notice him then I told him I wanted 1300km and then he said he would change... it Not changed yet. but I have received a text message as a silencer changed...

What's happened going?

Name: Arjun S R
Mobile: [protected]
E-mail: arjun.[protected]@gmail.com

I own a GT TWIN 650 & I have been raising this multiple times with the showroom guys that my bike silencer is getting rusted and they keep telling me that spares are not available at the moment. The last time I raised this concern was back in March 2021.

Yesterday I had been to the royal Enfield showroom - Bommasandra motors and I was told that they can paint my chrome parts and give - I am not sure what are they talking about when you are actually supposed to do a chrome plating.

The service Manager today on a call has told me that replacment of parts is not possible at all and they will only paint

I was guaranteed that I would get a replacement for any damaged / rusted parts when I initially payed for the warranty

I am in a stage where I may raise this in the consumer court.

Advise to all the Royal Enfield lovers: If you are looking for good quality parts and customer service then I don't think the latest royal Enfield's would not be an ideal choice

Showroom Details below
Address:
Bommasandra Motors
Plot No 235, 5, Hosur Rd, Bommasandra Industrial Area, Bengaluru, Karnataka 560099

Service Manger: Prashanth Dundayya
Phone: [protected]
Email: [protected]@gmail.com

Service Technician: Suresh
Phone: [protected] / [protected]

Sir,
I purchased RE Classic TN22DF8384 bike from Sanatorium showroom on 08/05/2017 and registered in my sons name M.Vignesh . Now itself Chassis frame broke near left side stand. Never expected such a complaint from a costly branded bike like RE and that too within 4 years. My old 150CC unicorn bike is still in good condition. This is not expected from a reputed branded company like RE. Now added to that pain, service centre at OMR is charging an exorbitant amount of Rs.7000/- for labor alone with spare at free of cost. I left the vehicle for replacement on 18 OCT 2021. But till now vehicle is not attended despite having the spare readily available. Telling delivery will be given only on 25/10/2021 and will start my bike work only on 22/10/21. They are saying there are two more bikes with same problem to attend before my bike. Customers like us should not be punished or held responsible for such a product fault.RE should take full responsibility to change spare at free of cost . Kindly do the needful to give instruction to OMR dealer and help to deliver the vehicle at the earliest at free of cost.
With Regards,
P.A, MURUGHAN,
Mob: [protected]

We have booked METEOR 350 FIREBALL Black a 5 months ago still we have not received the vechile I'd we visit the branch they tell ys that within 20 days u will receive but evry time they say 20 days 20 days but stl we are not received the vechile if we call they not responding to us if ask any thing they say we dont no anything if vechile comes will inform you. While booking they told 3 months is a waiting period after that also I hvant received and now they are not responding to us properly. What ever we ask they say everything knows only company we dont no anything and they tell us to mail you guys if it so y we need showroom here we can book online only right. Kindly look into the issue or else the issue will take up to customer court becz we paid 80 of the funding and who will give that interest of 5 months.
Kindly take action on your hubli klasic motors showroom or esle will go to customer foram
Each and every one way different different reason for not delivering on time

Hello Guys,

I had booked my Interceptor 650 on 31st March, 2021 with a tentative delivery 29/06/2021. I have waited for over 7 months now and have still not received any update from the dealership or RE. I get a same template response everytime I write to the support stating "Bike has earned global appreciation and will be worth the wait bla bla bla" and they are denying to give any update straight forwarded.

Can they do something like this? Dont we have consumer acts that state that a seller has to follow certain guidelines and always give a estimated time for the product?

Being such a big brand how can they ignore us completely. The dealership is directly saying they don't have an update. How is that even possible? Can they not track a product order ID and update us accordingly? Even a amazon delivery can be tracked realtime and we are spending close to 4 lakhs and do not even get a proper info.

I am really fed up guys and seeking some help through this platform. I am planning to even cancel the order now even though the bike is great and is actually my dream to own one but the arrogance of dealership and complete unprofessional ism from RE will force customers like us to give up on the brand.

I hope somebody somewhere in RE is reading this and feels responsible.

Hi My name is Praveen SL, I had booked the bike on 9th april 2021 but till now I have not received the bike if the bike is not getting ready soon in by company then why are you taking the booking, who is responsible for this please make the delivery faster

Respected Royal Enfield Team,

I Muhammed Aquib Khilani K S, Purchased a Royal Enfield Himalayan BS6,[protected]. Now the 2nd Periodic Service done,
and i used the vehicle for below 4200 kms,

Chase Number : ME3D4A5F1MC001697
Engine Number : D4A5F1MC095547
Registration Number : KL 29 T 0468
Contact Number : [protected]

Am sending this mail for your reference about the rusting and complaints occurring day by day in my Himalayan BS6 . Kindly Please do the needful as soon as possible.
For your valuable reference, am attaching the photographs of the live condition of my vehicle.

All Parts are rusting, am not leaving in seashore area or using it in a seashore area.
majority time i have Highway rides. Average of 20kms am driving a day.
First time while riding at night i fall in a gutter, handle bent occurs and the next time my wheel bends.
While riding on vertical roads, its been engine cut off on the second gear. and
Fuel gauge showing wrong values, its fuel pump is working.
Last day its battery drained out completly when i start it in the morning.
i called to the nearest showroom ROVERZ MOTORS, Kayamkulam, many times tried, they not willing to pick up. After i raise a complaint in the RSA team directly in there toll free number, The CRM DIRECTLY CAME with a Technician AND TOOK THE VEHICLE. which is only 1 km near to my home.
When on my Daily usage majority times the engine cut off occurs,
SOMETIMES KEY SET PROBLEMS OCCURING, not working properly.
Side Stand Sensor malfuctioned.
Abs not working properly. Cone set problems occuring, Sound occuring from rr shock absorbers.
All Engine CASE Bolts are rusting
Silencer Head area is rusting, silencer bolts are rusting. RECTIFIER RUSTING, INJECTER AREA TOO IN A NON SATISFIED CONDITION.
Its not a please, i want the warranty at the earliest, if we are not satisfied with i r service, we have to face this in legal policy for a consumer according to the act 1986
The response from the Service centres where not satisfying and no responsibility or any responsible persons there.
So directly am complaing to this complaint corum.

Vehicle Purchased : Roverz Motors
Address : XIV/1181, PUTHIYAKAVU, KULASEKHARAPURAM P.O,
KARUNAGAPPALLY, KOLLAM, KERALA, 690544, , KOLLAM,
KERALA, India, 690544

Service History Details

20th Jul 2021 - 1st Service -Roverz Motors, Kayamkulam
23rd Sep 2021 - Handle Bar Replaced due to bent - Roverz Motors MVK
16th Oct 2021 - 2nd Service -Roverz Motors, Kayamkulam

Yours Faithfully,
Muhammed Aquib Khilani

Sir,
I am Subhankar Ghosh State West Bengal, City Malda Mob Number [protected] Nearest Dealer Speed Wheels. My booking date was 19.07.2021 and my Tentative Delivery Date was[protected]. But there is nothing update on my bike about when it will be delivered. Now they notify me by mail there is an issue for the last 18 months has seriously disrupted the global supply chain and the availability of critical components across the entire automotive industry - one such being semiconductor chips that are key to motorcycle manufacturing. So why I request you to please delivered my bike within this month. Otherwise please cancel my booking and I had already paid Rs 10, 000 (ten thousand) for this, please refund my booking amount to my bank account (Account No [protected]). The booking slip attaches to this request letter.

I have purchase bs6 classic 350, and it will become my worst experience with that bike, after first service bike engine is automatically shuting down after 50-60 plus km ride, than self automatically gone it's like... Ur are standing In middle of traffic hai your self start button stop working ...sometimes u have to switch off and on through key than its work ... Means bs6 means lots of problem in that ...please never ever I have suggested to any one to buy that worst bike

I am duraisingam Sub-Intentionally trying to deceive customer.Royal Enfield(vishaga motors showroom) Paramakudi, Ramanathapuram
Good morning sir I have booked Royal Enfield model- meteor 350(fireball red) on[protected] from-vishaga motors. my booking id-BKG009170DE00048 with initial payment of Rs.10, 000/-At the time of booking the Sales Representative told the below quote,
- Need to pay only onroad price + insurance + tax = Rs 2, 23, 943\-
- No additional charges
- Additional Fittings and extended warranty not mandatory Next day when I went to pay remaining amount and take delivery they were charging additional amount around Rs (10600) Ewd Rs4300, RE bumper Rs3700, engine guard Rs2500

- Extended warranty ( Compulsary )
-External Fittings charges ( Compulsary )

We dont Need the additional External Fittings charges and extended warranty.
But the showroom manager is forcing us to buy and pay the extended warranty and External Fittings charges. His behaviour is very Rude. He is not ready to give the bike without paying the additional amount.
And now we have no Trust in this Showroom and there service support. So I dont want to buy any bike from this showroom.
The manager is delaying to return the initial amount paid.
I have audio and video evedience regarding the same.
Showroom Manager Name: Ruban, mobile[protected] and accounts department Name:Vanitha mobile[protected] Thanking you
Regards,
Duraisingam (contact details - mobile number [protected] [protected]@gmail.com)

My bike abs not working since one month, i have check many authorised dealer, they unable to slove my problem also said that it not an big issue, but i faced many problems due to not having Abs, please kindly concern my issue

My bike chassis number -ME3US5C2KA426776

In June 2021 (5 months ago) I put a $2000.us deposit down with the Phnom Penh, Cambodia dealership for Royal Enfield motorcycle, for delivery of the motorcycle on Dec 8, 2021. I have many times asked the Royal Enfield Phnom Penh dealership about a date when the motorcycle will be at their dealership as I have to make non-refundable hotel reservations. (I live 4 hours away) Even though they should know what ship it left India on, and what ship it was transferred to in Singapore for shipment to the Port of Sihanoukville, Cambodia, I can never get a straight answer out of them. I also wanted to buy/order riding RE riding appeal and they said they cannot order appeal for individual customers. If that is RE company policy, they are losing money on it. Very poor to non-existent customer service. Next time I buy a new motorcycle it will not be a Royal Enfield. I can only hope the RE motorcycle is better than their customer service!

From the delivery day onwars my new purchased re himalayan is full of manufacturing complaints, day by day complaints are occuring from the vehicle. Now its only at 4050 kms am drived in total,
Now its fronts wheel bent, cone set malfunctioned, electrical circuit drops, battery drains, key set showing defects, while hiking a vertical road its shuts down and starts only after 5 to 20 minutes.
Now i got aproblem with the rear shocks absorbers.
And the pulling of this vehicle is only showing matched to a 200 cc bike
Chase numbver:me3d4a5f1mc001697
Reg number: kl 29 t 0468
Owner: muhammed aquib khilani
Mobile: [protected]

The back break and the caliper is loosely bloated and while breaking the break is making noise and the caliper is moving and the breaking is also poor
When gone to the service center they are saying need to take for service but the bike haven't run the kilometre for next service

Please make this problem solveas fast as possible