Royal Enfield Complaints & Reviews

Sir, I purchased bike from your agency Gautam Motors Muzaffarpur, Bihar on 17 Jan 2020. I paid all the fees which was given by agency including Insurance, Road Tax and Registration fee. It has passed almost 1 and half year. But till date I didn't get RC of my bike. I contacted several times to Gautam Motors as well as written to [protected]@royalenfield all in vain. It seems no body bothers about customer. Without RC book my bike is a showcase piece as I am not able to use it.
Regards.

Abhay Kumar Jha

I have booked my Royal Enfield classic 350 for second service and asked for pickup and drop service last week.

Executive has promised that someone will come and pick my bike.

Even after two days also no one called and taken my bike and when I called the concern person irresponsible behaviour shown

After that I sent a mail to service centre, even after no proper response

Please help me and take action on this unethical behaviour

My name is Ashit Jha and I live in Jodhpur city. I booked Meteor 350 Supernova Beige CS on April, 05, 2021 via dealer named Modern Motor Bikes. I booked this bike because dealer mentioned that same will be delivered by July 1st or 2nd week and I wanted to gift this bike to my son on his birthday on July 17, 2021( Sentimental issue for us as my son lost his mother & I lost my spouse, covid suspect death of a young family member in same month Meteor launched). But in attached booking receipt, tentative delivery date mentioned is August 03, 2021.I paid booking amount of RS 10, 000 by cash. No issue as of now.

Suspicion of trapping game is because in the name of customization, booking amount of RS 10, 000 is made non refundable. At the time of booking I did not realized that my exit route is blocked and I am trapped in the deal. Royal Enfield increased the price of Meteor Bike within couple of days of my booking by RS 7000 to RS 8000 in the month of April, 2021. I visited dealership two three times as on date and received no confirmed date of delivery of my bike. Immediately after my last visit to dealer, on July 07, 2021, I received email from Royal Enfield support team informing me that due to covid pandemic they foresee a delay in the delivery of my motorcycle within the committed timelines and Over the next few days we should be in a place to give you a new date of delivery for your motorcycle.

In this mail there was no mention of any price hikes, but from media report, it came to my knowledge that Royal Enfield has again increased the prices of Meteor 350 from July 1st, 2031 and for my variant impact was about RS 10, 000/-. Since my booking this is 2nd hike in price and cumulative impact is already above RS 20000/- in less than 3 months times of my booking.

Immediately, may be on July 10, 2021, I wrote a mail to Royal Enfield support team to request to preschedule delivery of my bike so that I can gift the same to my son on his birthday.

On July 11, 2021, instead they informed me by email that: " We are expecting the delivery of your motorcycle by 1st week of September'21 between 1st - 15th ".

Above is additional delay of another 40-45 days after waiting for 120 days already. This also means that another price hike might/will come before my final delivery of bike and I will be made to pay about Rs30, 000-35, 000 extra (may be RS 25k). I am feeling trapped and targeted in this deal.

I wrote a strong mail on July 11, 2021 to Royal Enfield support team informing my concern and requesting them to either arrange delivery of my bike within August 3rd, 2021 or refund my booking amount of RS 10, 000/-, in the event I do not want to buy at unreal hiked price. Royal Enfield never mentioned that they will hike price of bike multiple times in short period of time ( material information that was not disclosed).

Royal Enfield support team has now stopped replying to me as I have not yet received any revert of my aforesaid last mail.

I suspect that "repeatitive delay and hike price" tactic game is going on to extort more and more money from targeted customer ( who are locked in the deal due to customization no refund thing, mainly higher variant customers).

I want resolution by quick delivery (within August 3rd as stipulated originally) at April price (excluding July price hike).

I will not prefer refund of my booking amount after waiting for 4 months, because it will encourage black marketing of my bike, but I also do not want to buy at unreal hiked price, for which I suspect that I am targeted.

Kindly arrange to resolve my issue most immediately. Thanks,

Rusting in my all metal parts rusting in radiator and all nuts and bolts I also have a handle bend fog forming in meter console and also in rpm and tripper navigation meter also also bed pipe has some distance also no proper check up done by st Mary's motors thiruvalla I have so much rusting issuse please solve my problem otherwise I will move to further things

I'm staying around 70 kilometres from the Royal Enfield service station
I had given my bike at service station for the service, they had fixed extra issues in my bike and atleast some bolts are not tightened at all, so I went again to service station and again the same mistake was repeated. I have sent an mail to them but they did not contacted me.
So, please help me about my bike 🙏, or else I don't need your company vehicle .
My vehicle is Bullet Standard 350 x.

Can you please let me know which brand of battery used for classic 350.

Respected Royal Enfield/ Sir
I want to inform you that my vehicle reg. No. Uk07DS1905 AND name of Miss. Nighat Parveen Khan, 11.02.2020 was purchased from ALLIED AUTO AGENCIES Dehradun uk., MY VEHICLE is running in 1900km, at all time he has excuses that you came another day and all persons behaviour was not good they all tolerate me every time I came workshop on 07 July he repaired my new vehicles head but after that the noise icreased I have very irritated because abnormal sound comming from my vehicles engine.
This issue is comming from 1st service and I have told every time for this but the issue is same ( not resolve). I have very tired and I want the solution
It's my humble request to you please resolve my problem as soon as possible.
Sir mai bht zyada pereshan ho chuka mari koi b sunwai nhi ho rh hai . Sir pls mera vehicle mai prblm starting se hai .
I apologise k mujhe u tube, twitter.facebook and another webside par jana padaga. So plsss thankss

Hey there,

This is an e-mail from a old and trusted customer of yours but due to 3-4 months delay service from the reputed company like royal Enfield was highly disappointed and unappreciated.
This is to inform you that I've given my Royal Enfield Classic 350 (2013 model) registered as DL 3S FK 1000 silver colour at 'Shiva Riders, Ghaziabad' (an authentic service centre and showroom of Royal Enfield) on 20 March, 2021 for the repairing work on its engine, chasis frame, handle and front mud guard as per the terms and conditions for the respective claim on the Insurance i.e of Bajaj Allianz Pvt Ltd and it's been around 4months the bike isn't repaired and serviced accordingly as per the time has been taken.
This is unappreciated as well as unacceptable to look forward from the reputed company like Royal Enfield's genuine service centre addressed as 'Shiva Riders, B-4, Meerut Road, Beside Samsung Showroom, Patel Nagar, 2nd, Nandgram, Ghaziabad, Uttar Pradesh 201003

It's my humble request, kindly please take action as the time has taken more than 3months for an insuranced service and repair of my bike and solve this issue as soon as possible. I will be highly obliged.

Thanking You
Yogita Bhatt (Royal Enfield customer)
DL 3S FK 1000

I had bought Royal Enfield classic in thirchendur (Charles motor) Thoothukudi district. I had leave my bike for for service .my bike had many problems but they didn't clear any such problem just they done waterserviceonly.even they didn't provide me a bike cover, number plate, for five month. Still now I'm not having number plate for my bike so that I am facing so many problems

I own thunderbird 350cc 2014 my seat is damaged both rider and pillion. I been trying to buy seats but they doesn't have seats. Then why the heck you are selling the bikes.i m been trying for 8 months still i didn't got the seat. Even i have wrote mails but those ### doesn't even have auto reply mail.

I didn't get any response from Royal enfield.

We have purchased a royal enfield bike from Kotla mubatkpur, South Delhi Showroom on 15 june 2021, but till date RC has not been issued by them.
We are following up daily with them, but as per their words, it will take more time, because there is some server issue, 2 times police officials have bound my bike due to not having number plate, and who will be responsible for it if any mishappening happened before getting registration number.
What kind of service u ppl are providing to the customers.
Is it the way, u ppl issuecenfield registration numbers ?
After purchasing this bike, we purchased a car too and we gotbthe registration certificate within 10 days

Contact -[protected]
Ishu Middha

I purchase Royal Enfield Meteor350 from Shreya Autoworld 5-A Adarsh Nagar Tehri Puliya Alambag Lucknow
Purchase date 20th May 2021
After 1month 19days my RC book is not send at my home
So please send my RC book at my home emideatly

Hello sir/madam,

I hereby bring your mind to my new purchased Royal Enfield's bullet 350 ES EFI whose details give below:

•Insured name - Mrs. Veerawati Devi
•Address- Kh- 192/G- 7 25 futta road. Mukandpur Extn Part- 2, New Delhi, Delhi- 110042.

I purchased this bike on 28 June 2021 from Burari branch in Sant Nagar. I noticed a odd sound in engine which appearing from the date of purchase.
This is not fair that bike need mechanical from now. I request you to resolve my issue as soon as possible, if can replace my bullet bike to new one. Please contact your branch soon.

Thanks,
Your customer
Veerawati Devi

I have taken AMC in pinjore enfiled agency
But they did not proper service and rubbing coating they have taken 4 days for that

Bullet was in agency, after that they told me we can't good service your enfield standard 350 because you have taken AMC IF you pay cash then we will do it

I want to do a complaint to do again service of my enfield bike or refund my AMC money
I am totaly disappointed with Royal Enfield
So do a solution

Hi, this is Ganesh from Tamilnadu, Tuticorin district. I bought a thunderbird350x bike last year(2020). A few days ago found leakage under the tank in the air valve. Booked a service and RE people started the procedure for this problem. Because of Covid-19, the process was got late last month. But now everything going smooth still I am not getting any update from the service center if I ask them they told me we couldn't order the part in Royal Enfield. Almost one month completed.

I have booked my vehicle on 28th feb as committed by showroom/ as per timeline from Royal Enfield for delivery it is 90-120 days. So my delivery should be on 28th June and their is price hike on 2nd of july and they are charging extra amount of hiked price.

I am not happy as their is a delay from
Royal Enfield end and now torturing for hiked amount for delivery

Bht gandi service provide kr rhe h ap log almora m... 100 chakkar lagwate h customer se fir b satisfy ni kr pate h... Km se km problem dur to kro lootne se faida kya h... 0 rate krunga m royal Enfield almora agency valo ko service krne k bad feedback k lye to bdi jldi phone krte ho... Befkuf smjhte ho customer ko...

I have been complaining about detective Royal Enfield Meteor 350 Fireball Red vehicle purchased in Mar 2021 since first day. The vehicle is undriveable coz of extreme heat in exhaust. My legs are burning even after driving 1km. It's a defect which the company is least bothered about, the local vendor had not even paid Road Tax even after repeated reminders. The Royal Enfield company is not responding even after regularly complaining to them. I feel cheated and dejected, I have worked hard and saved money to pursue my dream of owning such a costly vehicle but I am not able to use it at all. The company customer care don't even talk they just keep the phone away and make us wait to take complaints.

The main switch of my vehicle is not working.
So, please recover my problem as soon as possible.
Address-police station Gohan, district-Jalaun.
Phn no- [protected]

Hello my name is karthikeyan, I have booked re meteor 350 custum silver on 6th Feb 2021, I have'nt received my bike till date is more then 5 months, I booked the bike in teknik motors bangalore, they don't respond properly, kindly let me know when can I receive my bike, my booking ID is BGK000236CD02974