Royal Enfield Complaints & Reviews

I have booked the above mentioned for purchase before 31st March 2021 under LTC encashment scheme of Central government employee vide receipt no.5310 dt 7.2.2021on their promise to deliver before 31st March 2021. But it appears that they have made a false promise. Please let me know the exact position.
Avinash Kumar Singh
email kumar_ singh [protected]@yahoo.com

I gave my RE classic 500 vehicle (PY01CT0520) which had front damages in a minor accident for service in Pondicherry Rooster automobiles, karuvadikuppam branch on 20.02.21. The service centre has assured me to service the vehicle in 10 days. Around one month has gone. Till now they have not returned my vehicle. Daily thery are saying that the spares are not arrived. Very poor response from service advisor. I have planned to move to consumer court against this abnormal delay and agony caused to me.

Loyal automobile, royal Enfield dealer
District- Balangir
State -odisha
Pin-767001
Is charging extra payment of rupees 500 in the name of extra rto expenses.
When i oppose to pay that charge, they said that every showroom is taking that charge from every customer.

A scratch on the number plate and the fixing of number plate is fix not in correct level.

Bike purchased on 11.03.2021 and engine break down on 14.03 2021
How this can be possible.

Dear sir.my name is nilonjoy Ghosh.i book a royal Enfield meterio supernova bike last November 2020 my booking is BKG006976CD00715.But till today no delivery or response in your showroom (Saraighat riders) Guwahati.
So I requested to you please concern the meter.

I have purchased re classic 350 bs4 since 2017 Oct. Kms 35000 I found an issue of oil leakage n took to service center Ooty MR Motors thay have told drain bollt housing thread have spoiled.. really I'm disappointed of re

Greetings sir/ma'am
On 5th march i bought my Third classic bike but like always faced some problems by your representatives (showroom owner Kays Motor gujrawala Town New Delhi).
AND today is 12th MARCH but no solution yet,
Kindly take some responsible step towards showrooms
Royal enfield is a Big Name and they are ruining it at their Best.

They says things that this or that is company norms.
Monika told me that you will get helmet (which was on bike) but after payment is fully paid they backedoff and said sorry we cannot give this helmet because it is for sale.
I request you to tell me if helmet is for sale so why did they put it on bike not in helmet display selling counter.
Honestly i feel so disappointed because my father was with me and they felt NO SHAME how to behave with 67 year old man.
They lie in starting that we will give this or that and after payment is fully paid they Changes their perspective for their own benifit.

I felt so bad the way changed their attitude after payment

Thank you
Hanish Malik
[protected]

Dear sir

Yesterday i was visited you're Royal infield showroom

I got very bad experience from you're showroom executive, his lounge is very rough, like uneducated guy, he has zero knowledge of your company Brand, roughly talking with me

I was cancelled my booking from Royal infield and i have booked bajaj bike, only due to your lazy, manners less guy

I wil suggeste you to kindly take serious action agenst this guy other Wise you suffer lot of loss in sangli city

Showroom Address
Shivaji Chowk
Sangli

Employees name
Mahesh Mali
Mobile number
[protected]
[protected]

Note -kindly take serious action, and update me as soon as possible

Regards
Vilas Pawar
Global Consumer Product Pvt Ltd
Area Sales Manager
Maharashtra, Nagpur
Goa & Gujrat
[protected]

Very poor service.i alredy.more than 5times complainted the same missing problem.bt still im facing the same missing problem.

As we have called for the status of our meteor the sales person the way he said hum kya gaadi ghar pe nahi banate hai the way of talking to the customer is very rude need to take strict action against the employee

Why not giving me my choosing noumber of my bike ?

Hi this is kaviarasan K, I booked my royal Enfield meteor 350 on Dec 17, 2020 . On the Time of booking the show people said that the bike will be delivered within 30 to 45 days, but still my bike not delivered yet. I went to the showroom 10 times regarding my bike delivery within 2 months . But the show people are always giving false information . Like when I am asking about my bike delivery, your bike will be deliver next, next month, Feb first week, Feb last week, march first week, march 10 th, but today they are telling may first week . This thing makes me to mental depression . At the time of booking they said bike will be deliver within one month, so that only I booked royal Enfield, otherwise I will go any other company bikes, I already mailed to the royal Enfield support team, they are also doing the same thing, still my bike not delivered, I paid 10000 rs for the bike booking as advance . Take this complaint as serious, because many people facing this problem in Enfield bike delivery, the are giving false information for their customers for booking, after that they are saying like this .

Dear Sir/Mam,

We have purchased a vehicle in Sri Venkateshwara Bike Zone on November 2019, TN 09 CU 1229. Reg Mobile No [protected]. but now the chain was broken, with in a year how it is possible. we ask in showroom they didn't response properly. we need a solution for this concern.

2017 I buy 350 cc Ash White classic bike. 4years I serviced in Enfield show room service only. Check my service history. Maximum service in Redils AKG showroom. Every time they serviced and changed some spares. But bike problems are not solved. Repeated issues in my bike. Last November I have a issue in clatch assembly issue. I changed the full assembly, again this month I given the service . The service person told again clatch assembly issue. I need to help, please support

I purchased my RE 350 classic on November 29, 2019 from SOLITAIRE AUTOMOTIVE, SECTOR 62, NOIDA. Due to COVID-19 pandemic lockdown, RE changed the schedule for bike servicing for everyone as which was not notified to their customers. I got a call from the dealer and they told me that your bike service is due you have to get it done asap as there was some change in RE SERVICE GUIDELINES. The second service was done in August 2020. I called them twice and thrice in February 2021 and they said they will call me back. I didn't received any call from them for over 10 days and then I called them back to know about the my bike's 3rd service appointment and fix it. It was really shocking to hear from them that my bike's 3rd service has been lapsed november. I don't know when they called me according to them at that time. They shared some CRM screenshot which was manually entered and they even don't have backup or proof of system generated call. When they need a feedback of customer by sending a message, they called me and messaged me around 10-15 times in 2 days but for service just 1-2 calls in a month and no notification thru any text message. Now, the warranty of my bike will be compromised. Who is responsible for this negligence? There are lots customers who are suffering from these kind of negligence done by the companies.

Hi, this is Hitesh.

It is stated that I have purchased a Royal Enfield classic 350 BS 6 bike in January 2021. The bike was running well before service. The FIRST service of the bike is done on 555 km dated 2.3.2021. Today (6.3.2021), the bike started having problems. I feel a noise and stopping of engine in running then I visit Royal Enfield service station Kurukshetra. The technician told me these problems are inhabited, but you have to run bike 100, 200 kilometres more to get a loud voice. When there will be loud sound, we will change it but now we will not change this pump.

After consulting another technician, they have changed the fuel pump. You stay relaxed and go home.

After 20 mins the engine was shutting down and getting another noise that was coming from the head of the bike.

I complained to the technician for this problem to Kurukshetra service station. They have told me to come on Monday. My problem should be solved at one time so that I can concentrate on my studies and not on the circle of machinic. I am not satisfied with the service that I provide me at service station Kurukshetra. I am not free and I have not enough time to visit again and again in Royal Enfield service station Kurukshetra.

If this bike is not right then I have to change the bike.

I am interested of buying royal Enfield, bullet 350 es jet black colour
But showroom persons telling me, it's compulsory.

Purchased a helmet from your online stores on 18 Feb.
It is now 17 days since I made my purchase, but I have still not received my order.
Have contacted your call center and have send several emails to your support team who keep repeating that the order has been dispatched and I should receive the order in 24 hours. This has been going on for the last couple of days.
I am absolutely feed up frustrated with what is going on.
My order #[protected]
Could you please assist by having by order delivered at the earliest
Regards
Alexy John
[protected]

Dynamic Motors, Dhubri, Assam dealer of Royal Enfield take 10k from me in the date of 28 th February 2021, for booking Royal Enfield Moteor 350 but they tell me that bike not bookable, then I refused to take another version of Royal Enfield but they want to refund my 10k which transfer from my bank .
But today 6 th March they didn't refund my money .
So I want my 10k as soon as possible and want punish them for their Froudness .