Royal Enfield Complaints & Reviews

Dear RE,

I got my RE METEOR 350 serviced today on 27 march 2021 from your vatakara service center.
I am really sorry to say that the customer service is very bad. I am sharing the customer lounge cleaning checklist inside the lounge, from there you can understand how they are treating a customer. Even in this pandemic situation lounge is not cleaned for last 5days and the funny part is nobody is bothered. Customers lounge is actually chill out area of their labourers
My service attender was not even shown his face at any time to me. Final briefing of work carried out also was not done. I was totally irritated with their attitude and i left the place without even washing my bike after service

Dear Sir, my classic 350 cc is around 7 years old year ago I found mild crack near side stand and got weld thinking of to replace entire frame but when I have checked the price it was 10000 plus tax. I thought if I go for new one same way it might go for crack after year. I am thinking to rise petition against the company buy this real nature. Kindly suggest what I do.

Dear team,

I booked classic 350, sand colour in Rudraa motors Anna Nagar, chennai on 15/03/2021. Sales executive MR. Tharun committed me bike will be delivered within 3 working days. But after booking he was not attending my calls properly, no follow up. I need my bike delivery on 26/03/2021. Kindly do the needful....

After a long period of waiting I have received my vehicle (HIMALAYAN), ON 15th of March and the dealer (RIDERS ICON, SAIBABA COLONY, COIMBATORE, TAMILNADU)IS NOT GIVING ME THE PAPERS LIKE INSURANCE, TEMPORARY REGISTRATION ETC.Whenever the sales manager is replying tomorrow, tomorrow, tomorrow. What can I do?...

Please call back

Dear RE,

I got my RE thunderbird 350 serviced on 1st march 2021 from your dausa service center.

On 19th march i was travelling and in middle of nowhere my rear disc got stuck. So, i checked my brake oil and shocked to see that it was empty. It means that At the time of service they didn't bother to check the brake oil, i don't understand when customer is paying such a heavy cost for labour charges and your service staff is not even checking the basics.
I faced so much difficulty due to this and Really disappointed with your service quality.
Kindly find solution or i will furthure escalate this matter

I'm complaining about the bad behaviour of RE staff Sunita who sits on counter at RE showroom sector 10 Noida 201301. We booked a motorcycle "Bullet Classic 350 chestnut" for my sister marriage and we told them we will take the delivery on April near about navratri but they continue call my brother in law to take the delivery as the bike has arrived or else they will cancel the booking. My brother in law told me about this so I called the showroom about this and they said they will not call again on that number but they did not stop and call continous basis.
My father was irritated so he decided to take the delivery before the delivery date as they were calling continous to my brother in law so we went to the showroom to take the delivery but they said we delivered the bike to someone else and we do not have the bike at this time. My father whom age is 60 is a high blood pressure patient so he insisted to take the delivery now but RE staff was misbehaving with him I asked them is this kind of customer service you provide, You don't know how to treat a customer. A customer is a god for seller and you are treating us like this. You could easily say sorry to us and nothing would happen. But she only know how to misbehave 😑.

I request royal enfield to take strict action on this, or else I'll post on twitter about this😑

Thanks and regards
ASHISH

My name is Rajiv Kumar living in Delhi, purchase my RE classic 350cc from Ess Aar Motors (kotla) on 14th Jan 21 but after my first service I am facing noise problem from bs6 fuel tank motor.
I already complaint lots of time but that are only wastage of my time.
Atlest 3 times I went to the service center for resolving my problem but every time I was unhappy because service center guyz play with their technical knowledge but never resolve my problem.
Please RE team, sort out my problem because I am too much disappointed with your unsatisfactory solution.
I invest my money on this machine to ride & enjoy but really get disappointed whenver went to service center with the same problem.
Please guyz sort out my problem.

Thanks
Rajiv kumar
[protected]

Dear Sir,

I have a bullet 350cc. purchased on 20/03/2020. i get insurance of the vehicle third party for the 3 years, and 1st party for the 1 year. but in the mparivahan is update the insurance valid till 15/03/2021. however i have insurance for 3 years. 2nd thing again i was renew my 1st party insurance on 19/02/2021. Discussed about the issue to ms Ravina. she said me that it will be updated within one week. but still not updated. As per mparivana my vehicle insurance is expired. However i have 3rd party insurance till 2023 and 1st party till 19/02/2022. i want to know that who the responsible if my vehicle got challan. Many time i called to ravina. but till date issue did not get resolve. Request to the responsible team kindly look into the matter and resolve it soon also.

Thanks & Regards:
BANTY
Phone## [protected]

Hi Sir, my name is Anurag Sethi.I booked meteor supernova on december 12th from lamba enterprises kirti nagar.They told me tota l ontoad price I would have to pay is rs 2, 22000 including 0debt and leg guard, and also assured me that if I customize the bike it would be delivered in 30 to 35 days whereas normal waiting period is 2 months.Then in January mid month I get a call that there is a delay in production from the company and that it would now be delivered in march end.Today when I went to pick up the delivery, they charged me around 5000 extra stating that current price has increased.So I had to pay rs 5000 for the delay I suffered.Kindly request you to look in to the matter.Thanks.

I have purchased royal enfield meteor bike on 29/12/2020 till now i didnot get the registration number when i go and enquire thay say there is some problem and they are doing it. i think there is some problem please look into this matter the showroom name is PNR automobile, motorstand, agartala, Tripura

I have booked the above mentioned for purchase before 31st March 2021 under LTC encashment scheme of Central government employee vide receipt no.5310 dt 7.2.2021on their promise to deliver before 31st March 2021. But it appears that they have made a false promise. Please let me know the exact position.
Avinash Kumar Singh
email kumar_ singh [protected]@yahoo.com

I gave my RE classic 500 vehicle (PY01CT0520) which had front damages in a minor accident for service in Pondicherry Rooster automobiles, karuvadikuppam branch on 20.02.21. The service centre has assured me to service the vehicle in 10 days. Around one month has gone. Till now they have not returned my vehicle. Daily thery are saying that the spares are not arrived. Very poor response from service advisor. I have planned to move to consumer court against this abnormal delay and agony caused to me.

Loyal automobile, royal Enfield dealer
District- Balangir
State -odisha
Pin-767001
Is charging extra payment of rupees 500 in the name of extra rto expenses.
When i oppose to pay that charge, they said that every showroom is taking that charge from every customer.

A scratch on the number plate and the fixing of number plate is fix not in correct level.

Bike purchased on 11.03.2021 and engine break down on 14.03 2021
How this can be possible.

Dear sir.my name is nilonjoy Ghosh.i book a royal Enfield meterio supernova bike last November 2020 my booking is BKG006976CD00715.But till today no delivery or response in your showroom (Saraighat riders) Guwahati.
So I requested to you please concern the meter.

I have purchased re classic 350 bs4 since 2017 Oct. Kms 35000 I found an issue of oil leakage n took to service center Ooty MR Motors thay have told drain bollt housing thread have spoiled.. really I'm disappointed of re

Greetings sir/ma'am
On 5th march i bought my Third classic bike but like always faced some problems by your representatives (showroom owner Kays Motor gujrawala Town New Delhi).
AND today is 12th MARCH but no solution yet,
Kindly take some responsible step towards showrooms
Royal enfield is a Big Name and they are ruining it at their Best.

They says things that this or that is company norms.
Monika told me that you will get helmet (which was on bike) but after payment is fully paid they backedoff and said sorry we cannot give this helmet because it is for sale.
I request you to tell me if helmet is for sale so why did they put it on bike not in helmet display selling counter.
Honestly i feel so disappointed because my father was with me and they felt NO SHAME how to behave with 67 year old man.
They lie in starting that we will give this or that and after payment is fully paid they Changes their perspective for their own benifit.

I felt so bad the way changed their attitude after payment

Thank you
Hanish Malik
[protected]

Dear sir

Yesterday i was visited you're Royal infield showroom

I got very bad experience from you're showroom executive, his lounge is very rough, like uneducated guy, he has zero knowledge of your company Brand, roughly talking with me

I was cancelled my booking from Royal infield and i have booked bajaj bike, only due to your lazy, manners less guy

I wil suggeste you to kindly take serious action agenst this guy other Wise you suffer lot of loss in sangli city

Showroom Address
Shivaji Chowk
Sangli

Employees name
Mahesh Mali
Mobile number
[protected]
[protected]

Note -kindly take serious action, and update me as soon as possible

Regards
Vilas Pawar
Global Consumer Product Pvt Ltd
Area Sales Manager
Maharashtra, Nagpur
Goa & Gujrat
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