Royal Enfield Complaints & Reviews

I have been riding my bike, slowly engine will down and suddenly stops

After some time it will start again

I have taken to service center but they said there is no issue

I didn't expect this type of quality from royal enfield

I am booking in classic 350 stalth black very very worst branch customer handling is very rude and working staff all tell only lie this branch only ex warranty and extra fittig is complsary, i am waiting 37 minutes show room no response and customer satisfaction is (0)
Total bike cost .RS.223244 +200

My name is pushkar shinde I had booked royal stealth black 350cc on 2nd Jan 2021.
And they gave me delivery on 11th Jan on my Birthday. During purchase of my bike I cleared all the money and they told you will get full body cover for your bike.
On the day of Delivery they told me cover is not in stock will call once it is in stock.
Today is 28th almost 16 days completed no call from showroom.

Now the 2nd...

Mein apni gadi khagaria royal enfield service centre mein karwata hu...but waha bilkul unexperienced mechanic hai unhe pata ni hota hai ki bike mein problem kaha hai...wo sab bas start karke de dete hai baki maintaince bilkul zero hai...bhot pareshani ho rahi hai...extra weight vehicle hai jise push karke bhi kahi lejaya jaa sake...so kindly solve my problem
MY VEHICLE NUMBEE =BR34N7178

Company has fitted such an expensive spare part i.e. a fuel pump nozzle that is just made of plastic. Like is it a joke? a spare part costing rs 13600 made up of plastic? I had not met any accident nor any other issues and my bike is only 15, 000 kms driven and suddenly there is a crack in my fuel pump nozzle and whole petrol shower is there from the bike. And company is asking for fuel pump replacement as the only option for a small plastic nozzle.

I have booked meteor on 19th november 2020 showroom guy has promised me to deliver bike within 1 month.now it become more than 2 months till now no updates regarding bike delivery.Kindly do thw needful.

My bike Enfield (AS11Q3529) I came to showroom on 25/01/2021 for servicing, there are few work on my bike like rechear battery mobil, etc replace, but they told me to come today i.e 27/01/2021. I came on morning 10.30 am but right now its 14.46 no one has touched my bike yet, after few arguments now they are saying that to keep my bike for one day for this work. There are many thing i would like to share but i know its useless.
This is not the first time i m regretted and not only me, there are many other in my friends circle too,
I know everything is waste my typing my struggles, but still one try, lets see

This is regarding the service that was done on 26-12-20.
Invoice no:INV011402CD01999
JOB CARD:RJC011402CD02218
Reg No:KA53-EV-2040
Complaint: battery is getting discharged.
Invoice attached.
When I approached to Jagadamba
Automobile with above complaint. They have checked and told they need time to access the vehicle and its wiring.I left my TB 350 at service station and came back.They hv called me on the evening and told the person incharge is on holiday will get back asap.
Next day they called me and said they found the problem, its due to cables are cut from multiple places near the handle[8 places].You have two options either go for full assembly replacement or get it repaired. I asked them to chk the feasibility and check wht RPM is coming with both the cases. After cable repair its coming near to 12 to 12.5 so I asked them to replace with new Assembly. They did and before delivering the bike I asked them to share the rpm readings we are getting, they shared the pics of RPM with new assembly and was around 13 to 13.5. It must be 14rpm. But they defended that battery is old, thats the reason its showing this much only.To get the full rpm please replace the battery.I said ok.
Again battery got dischared completely in two day by 31/12/20 .I made a call and make them aware about the situation through whts app. The person replied that is due to old battery issue, since I dont have any other option but to agree with them.
Due to lockdown batteries are not available in the market, once the battery was available I changed it immediatly but here comes the surprises, issue remains the same.With new battery the rpm is not even 13?
I have shared the pick with them immediately but till today I have not received the feedback.
The problem was not battery, problem is reverse charging is not happeing. Because of that not only I have to replace my old battery but faced lots of trouble as bike is ideal from almost one month.
Now my new battery also on high risk.

Question: Even if battery is weak can it be drained in 2 days with full recharge.
Why the service charges are almost equal to component replaced??

2) Along with above issue I have asked them to do general service as well..they have not done it properly.Clutch was tight, Chain lubrication wasnnot done properly, greasing is also not done on major parts like wheels and other places.They broke the side stand nut now I have to visit to lathe machine shop to get it removed . Today I hv only option to use main stand only.

Action required:
A)I want my problem to be addressed immediately with pick up and drop.

B)I want my full refund of service charges and action against the service centre so they do not do such mistakes which leads to too much problem to customers.

I'm bokking for meteor 350 for November 11 2020 to Roverz motors karazma, chennithala he told waiting period 1 month I'm waiting "75 days " many times i call show rooms he don't responding properly pls tell Royal enfield when delivering my bikes

1. Electra 350cc TN19AF8193 handover at Shivsholai motors, chengalpattu on 22nd jan morning for General service not received yet.hope to receive on 27th jan.
6 days waiting period for a General service not acceptable?
2. Why only dry wash available at service center?
Makes discomfort to go for local service cleaning.

I bought royal enfield classic bike on Dec 17, 2020 . Till now classic motors in Madurai not providing temporary documents and saying that we missed the documents. They are irresponsible, not respecting customers.

I am booked in stellar model red(12.11.2020)November 12th 2020 but still not received please take action thank you my phone number is[protected] please call me I am waiting

Dear sir I am Murugan from Madurai Tamil Nadu I booked bike before 69 days before still not they are supplied kalavasal branch every time asking show this colour not available metre not available only for classic only they are saying please answer me my number is[protected] please answer me I am very angry to you

Dear Sir
We would like to bring to your kind notice/attention on the following facts and request you to compensate us by replacing our Enfield (Signals Storm Rider Sand) 350 Classic Model purchased from Aryaman Enterprises, NH 2, Mandili Road, Mathura (UP) on December 25, 2020.

1. I Girraj Singh s/o Shri Mahipal Singh, resident of H No. 306, Dushyat Mohalla, Vrindaban - 281121, Distt - Mathura (U.P.) have purchase Royal Enfield (Signals Stormrider Sand) 350 Classic modal from Aryaman Enterprises, NH 2. Maholi Road, Mathura-281001 (UP) on dated 25.12.2020 by invoice no INVOC6059CD00806.(copy of invoice attached)
2. As per dealers direction today on January 22, 2021, I visited your dealers service Center for getting my bike 1 st Service and as per directions by him I handed over my bike for service to workshop supervisor & waited at customer waiting room, till the service is completed. After completion of the bike service, workshop personnel handed over bike to me and told me that service has been done completely as per schedule (copy of invoice attached).
3. After taking the delivery of my serviced bike, I came back to my home vrindaban from Mathura Agency. Reachıng vrindaban I heard some strange noises and sound from bike's engine and also noticed excess smoke from bike silencer.
After this I called to your Service workshop manager and told him the matter in details. After listening to me he asked me not to drive the bike and we have forgot to fill lubricants in the engine while servicing and the strange noise of the engine can be due to our this fault.
After this he along with his assistant came to my place and checked engine oil. They found and agree that they had not filled lubricant in engine during service of bike in workshop. So to overcome there fault they put lubricant in bike there (Video attached of this process with this mail)
But the damage to the bike engine was already done by their misdeed and after filling lubricant in the bike, it was not functioning properly as the bike had been used without lubricants in engine for approx. 50 Kms. due to the sheer major negligence of workshop staff.
3. Now as the bike engine has been damaged completely and due to this incident I am suffering a great mental trauma and High Blood along with physically fatigue.
4. I have purchase my dream bike on 25 December 2020 by spending my all hard earned savings of Rs. 2.30 Lakh & within one month at the time of first service of bike due to sheer negligence and misdeed of workshop staff my bikes engine got damaged completely by driving it without lubricants for more than 50 kms.
So i request you that kindly arrange for replacing my damaged bike with a new one and reimburse me for putting me into a great mental and physical trauma by bringing me in this situation.
For your company Royal Enfield it may be a small thing but for a simple poor man like me who has put all his savings for getting his dream bike A Enfield ( Pride of India) is a very big thing and disturbed my life completely.
An early action in this regard will be highly appreciated. ( As I am in Great Depression and suffering from High BP now)

Regards,

Girral singh
[protected]@gmail.com
Address:- H. No. 306,
Dushyat Mohalla,
Vrindavan-281121
Mob.[protected], [protected]

Hi Team,

I gave my Himalayan bike for service on Dec 22 2020, today date is jan 22 2021.
Still they did not give my bike back.

Issue was battery is not charging. I am getting poor response from showroom. I have already raised a complain to customer care, still no proper response.

Bike number is TN 14 V 0466

I HAVE PURCHASED ROYAL ENFIELD Classic 350 BS6 Stealth Black FROM Ajmer Motorcycles, LIC Colony, AJMER(RAJ.) IN APRIL MONTH 2020 . I HAVE ISSUE IN REAR TYRE, THERE IS SOME AIR LICKEGE PROBLEM(FROM APRIL MONTH 2020), WHEN I WENT TO Ajmer Motorcycles AJMER, THEY REFUSED TO CHANGE TYRE Or any needful thing.

Fuel tank leakage.. we are went to service center there tell is common leakage.. we will ask the replace of fuel tank but there tell now no stock.. I am registered the Complainant on 21/12/2020.. still there tell to me no stock

Dear team,

This is in regards to seek your help in resolving my issue related to my royal enfield Bike Thurnderbird 350. I purchased this bike on 27th June 2019 from CVS motors branch Ambara Arcade, Outer Ring Rd, next to A2B & G.R. Kalyana Mantapa, Nagashetty Halli, Hebbal, Bengaluru, Karnataka 560094.
On 20th Nov 2020 during the bike servicing I had explained to the servicing team at CVS motors hebbal branch that the odo meter is not working. The battery indicator and the servicing indicator keeps on blinking and the trip reset button does not work. Post checking they mentioned that the instrumental cluster needs to be changed and since the stock is not available with them they would call me once the stock is available and this will be a free replacement since the bike is on warranty and is used for 7024 KMS. Since I did not receive any call from the team for a month I visited the service center again on 13th Dec 2020 and there the store manager told me that the stock is still not arrived and once it arrives I need to purchase the instrumental cluster. I was a bit surprised as my bike was under warranty and it was hardly used. I tried explaining the store manager but he was continued to mention that I need to purchase the instrumental cluster.
Can you please help me to resolve this issue as i fail to understand why I need to purchase as this instrumental cluster is a spare part and the warranty clearly mentions that anything within 3 yrs and 30, 000 kms will be replaced free of cost.
Expecting your response at the earliest and help to solve this issue.

My classic 350 vehicle i sold back 5 month ago .it is runingg 7535 km now .at the service center they charged us 3200 rupees for clucth change.my compalin why we are pay able for this clutch

I booked royal Enfield classic 350 airborne blue on November 14. Not delivered till now. I request atleast billing. I will pay the amount. I will take delivery as and when received.