Royal Enfield Complaints & Reviews

With reference to the above I had an issue with my bikes rear tyre that got punctured today being 31.05.2020, Sunday. My vehicle is interceptor 650 and had opted for Road side assistance(RSA).I made a call to RSA and made sure that they would come to pick/tow my vehicle since the bike 210 kg kerb weight.after a long time I got a call from RSA who mentioned that the vehicle suppose to tow my bike shall soon come in one hour. Waiting for another half an hour being Sunday at night I pateintly waited for another half an hour and rang the crane service personnel to know the whereabouts of his location. To my dismal I came to know that he had not even planned to come but simply said a yes to the RSA.I being waiting for so long got frustrated and dragged my bike somehow and took it to a mechanic and got it replaced.
This is a typical example of cheating a customer, taking it for granted that what difference does it make even if we don't deliver the service offered while purchasing a vehicle from ROYAL ENFIELD.

REGDS

RAKESH K.S.
MOB-[protected]

Ref TI00365144 Basis the vehicle condition we have provided tyre service for your vehicle. However, we would request you to get the vehicle checked at workshop within 24 hours. Please note we shall not be liable for any consequential damage.

We regret to hear about your vehicle breakdown. We have assigned our Service Partner VENKATESHA CRANE SERVICE, Contact NO:[protected]; The assistance will reach you shortly. We are Happy to Assist you

My name is SHASHIDHAR G and I stay in bengaluru(karnataka).
I am writing this mail disheartened because today while driving my bullet electra 350 it made a big sound, after inspecting it I found that the chassis got a crack, I was left with shock and lucky to escape an worst accident which could have my life.
I had bought the bullet from abhyuday motors mysore, karnataka on august 14th 2014.
Every service has been done only by abhyuday motors till date and it has been serviced on regular intervals. You will surely get all the service bills from them.

I am writing this to you hoping that you people will replace it and apologize for the quality, which will bring back faith and smile back on my face.

Iam staying at kaikaluru and i visited gudiwada showroom for servicing they are not allowing us to wait at coustomer lounge we r not local people to come and go so plz take action on this

I have recently got my royal enfield bullet 350 from united auto world pathankot.
From first day i face missing problem in bike.
I am not happy with the customer service due to having problems with my bike.
I also complained via phone but they are not responding to my problem.
Chasis no is
Me3u3s5f1lc639447

Hello sir or madam. I have recently got my royal enfield bullet 350 first service from fateh motors near mcdonalds jalandhar. I am not happy with the customer service due to having problems with my bike.
The motorbike has difficulty starting and makes weird noises. This is the chassis number me3u3k5c1la605313
[protected]

I am nagraj shinde from belgaum karnataka, yesterday i have changed my rear disc break pads with new from royal enfield showroom belgaum karnataka.
The break pad making so much friction and getting too hot. I also complained via phone but they are not responding to my problem. This is very chief service by showroom.
Regards
Nagaraj shinde
[protected]

2yrs back i had purchased a new royal enfield class 350 model bike. From past some months the petrol tank is getting rusted. I had reported this issue to the customer service center (Royal enfield narnaul, haryana) they didn't provide any support instead they asked me to change the tank which may cost 10k+ kindly, after taht i said that change my tank under insurance. But they taken full amount in my hand and told that after some days amount will be revert back in your account. Check this problem. My contact information is [protected],
My bike number is 34j0684.
Service center number [protected]/[protected]

My bullet standard 350 abs age 9 month... And lots of problems like battery problem.. I changed my bullet battery twice through agency But again it trouble me.. Abs is not working since 5 months, Disc is not working properly... And the big problem is my rear wheel 7 spokes are broken I contact many time in agency but they can't take it seriously... I'm in big trouble while buying royal enfield.. So pls s/m it's my humble request to you pls solve this problem asap. M a government employee and daily i have to travel 20 km M suffering 🙏

Dear sir 2 days before I notice that my bullet classic 350 chessis is broken in to place ..I contacted to dealer but he have not given to me suitable ans..Sir plz tell me what can I do..

Hi all,
My service was done by you guys however it was poor service done my bike got damage after calling you guys on no [protected] still there is no response to repair my bike however it is in warranty. My bike is new
I need assistance as soon as possible because i am from rohtak and my bike is in gurgram which is damages and just bucause of this i am not able to go home till the lockdown has started no one is ready to listen me. Know the service center is also open
Regards
Rohit

Dear sir

I taken delivered royal enfield classic 350 gun metal colour from the legend motors royal enfield showroom chrompet mr raj kamal showroom manager promised me that he will give the mat finish grey colour helment will taking delivery. But till now he didn't gave me the helmet and rc book but till now i did not gave it i have taken delivery befor 2 month my vechile number tn07 cv 0096.. This bad experience in royal enfield showroom i have seen already since i was taking 3 vechile from royal enfield really i felt bad in this showroom they are not give the items what's the promises while taken booking after given delivered they saying to customer they dnt have stock if i asked expected time they saying they itself don't know when they can give it this bad experience in this showroom and i have referred my frnd also

Thanks and regards
Aravind
[protected]

I called many times for my insurance renewal they r not respond me i am frustrated by their management dealer name Batra enterprises kashipur uttrakhand 247713

My bike reg. no. CG11AP1312 (Royal Enfield)model Classic 350 Gunmetal-2 seater
petrol tank has manufacturing fault as petrol is always leaking since one month. Mechanics told me that it is BS4 tank and its system got failed .
Please filed my complain and take action .
my bike is one year and 11 month old.

Hi, I'm one of Royal Enfield owner, I have purchased the bike on February 2020. Couple of times I had problems with my Bach wheel Tyre. Herewith I raise a complaint about it. Kindly do the needful.

I booked royalenfield gunmetal grey at 24 April
10000 debited in my account but i did not get any mail for conformation booking id or reference number wt to do now pls help me out mail me :[protected]@gmail.com

I am facing problem in my bike while I am starting the engine. Bike is not taking startup since 2 days.
Please shortout this asap.

Thank you.

Hi ekta,

I want my all service as per manual which you sent to me in this mail. So can you send me the confirmation of same.

Regards
Mubarak Ali Khan

Booking id - bkng[protected]
Store - royal enfield company store bandra mumbai
Booking date - 26/01/2020
Cancellation date - 16/02/2020

It has been 50 days since booking cancellation and i have still not received refund from royal enfield. As per company t&c, there is full refund of booking amount on cancellation of bookings. Company store has been misleading me since i am still getting sms and emails about "delay in delivery".

Recently few months back i purchase standard 350 from wazipur in my silencer some zali has broked up but they r not ready to claim they r saying some piece of stone someone has put up i told them if there is any piece of stone then take out they r not ready to do that also pls take immediate action against it.. No one is ready to listen n they have given guarantee for one year but no action is being taken regarding it i went 3times they r saying use it like dis no problem is dere use it like dis only but y they r not changing if guarantee is dere n noise is coming in silencer

Hi,

This is dinesh from coimbatore. I am owning classic 350 bike (Tn 99 e 8668).in my bike chain gets so heated and back wheel is jamming. Also while applying back break, some weird sound is coming. For every 3000 kms once i will service my bike in showroom.

Now i am facing this issue in last two services and taken my bike to showroom for complaints. They are just cleaning back wheel break after that it works fine.

In another couple of days again the issue occurs.